habitation door hinge failure

the lower hinge pin on our broadway EB 2019 - has sheared. Under warranty, autosleepers sent a new hinge but our dealers are unable to fit it as the the lower hinge on the door seems to have no screws or bolts holding it to the moho side wall. Instead, it seems that they have to have a whole new replacement door and surround and will have to take out the old hab door and replace it with a new one which will involve heating the seals to release the hab door frame.

Has this happened to anyone else? 
Anyone had problem with their lower hinge on hab door? 
Any tips or thoughts? 
TIA

I've just sent you a PM.

I also have exactly the same failure and would be grateful for any info. Miner's also a 2019 Broadway EB. Am assuming this is a Hartal door.

Actually it looks as though it's a Metallarte door.

It will be a Lippert Metallarte RAL9006 made in Italy.

An update. Autosleepers allowed my dealership to replace the door hinge under warranty
Thanks for everyone's help.

Thanks for the replies, will start by contacting Autosleepers.

Plymouthwelshboy wrote:An update. Autosleepers allowed my dealership to replace the door hinge under warranty
Thanks for everyone's help.

Clearly the hinge shouldn't have broken but credit to Lippert or Autosleepers as it must have been outside the normal warranty period.

They wanted to originally change the door but then autosleepers came up with a way of changing the hinge which didn't need a new door. And it was literally just inside the warranty by a couple of weeks

Hi wonder if you could help? My 2019 Neuvo has the same problem ( bottom hinge sheared off) I’ve bought a new hinge from Autosleeper but don’t know how to get the old one off and bond the new one on. Did your dealer saw how they fixed yours? Any help / advice would be appreciated.