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Swing Shower Wall

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Post by pstallwood Sat Sep 05, 2020 11:48 am

We had the van's habitation service done on 20th March and collected it from the dealer on 23rd - the day before the dreaded lockdown. We have not used the van since then but are due to go away in a couple of weeks. Wife decided to go and clean everything and noticed that the swing wall was out of its hole at the top. I have managed to get the door when it is swung out back into the top hole but if I try to swing it back against the wall it pops out again. I currently have the door swung out and blocked up on some high density foam.

At the service in 2018 the dealer told us that the door had come out of the top socket but they had put it back - we hadn't noticed. We rarely swing the door out as, normally, we use site showers.

On top of that the plastic panel at the other side of the shower seems to have come adrift at the top and so the folding door will not open properly.

Thank goodness I have managed to book in at the dealers next week to get these things sorted as it looks like we will be using the shower virtually every day whilst we are away.

I have read the previous threads about the swing wall and wonder if anybody has found out what the real problem is with the swing door coming out and what, if any, is the proper cure.

Thanks.

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Post by jwells Mon Sep 07, 2020 4:54 pm

The problem is Auto Sleepers have assembled it incorrectly! It will be to do with the packing pieces top and bottom. Just waiting for mine to fall out!
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Post by pstallwood Mon Sep 07, 2020 5:06 pm

Thanks Jwells. I will ask the dealers about this.

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Post by groundhog Mon Sep 07, 2020 6:21 pm

The man that invented the swing wall shower should be knighted! Just a shame some people can't put the thing together properly from all appearances.
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Post by pstallwood Sat Oct 10, 2020 12:51 pm

Update.

Well took the van to the dealer and they put the door back in. On the way home the door decided that it would swing open but the top spigot stayed in the hole. When I swung the door back to the correct position the door came out but on this occasion I managed to get the spigot back in the top hole.

We had booked our first holiday away and didn't have time to take it back to the dealer so we travelled with it jacked up on pieces of high density foam but even then there was only a couple of millimetres of spigot in the hole.

Wife has just gone out to clean the inside of the van following our holiday and when she took the foam out the door dropped out at the top. I have managed to get the door back into place and it is again jacked up on foam.

I have now written to AS asking for their solution.

I will keep you informed.

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Post by Cymro Sat Oct 10, 2020 6:04 pm

Oh dear. Not good. Thank you for the update (I was going to say "progress report" but it's hardly that.)

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Post by pstallwood Thu Nov 05, 2020 12:47 pm

Update.

I contacted AS by email on 10th October but hadn't had a reply. 

I noticed in the latest ASOC magazine that there was now a new Customer Service Manager and contact details were given so I emailed him this morning with a copy of what I had written on 10th October. Within less than an hour I had a response - good on him.

I was advised that AS was aware of occasional problems and had produced a part to go on top of the upper spigot so that it fitted further into the hole to cure the problem. If I gave him dates I could take the van to them and it would take about 2 hours to fit.

If I had had a reply when I first wrote I would have been down there and have had the job done by now. Whilst we  would be happy to go there it seems to be more circumspect for us to wait until we get some freedom and can take a few days away. We could go there and back in a day but would prefer not to if it can be avoided.

I have been told that the job will be done under warranty even though technically it has expired.

The contact details are Peter Tombs [You must be registered and logged in to see this link.] if anybody is interested.

Will give a further update once the job is done.

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