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Electric step

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Electric step  Empty Electric step

Post by plato2012 on Sun Jul 09, 2017 7:47 am

At the end of a six week trip where the step had worked perfectly well it would not retract when ready to depart for Calais. The motor sounds to be working perfectly but the step itself just swings about unless physically put into the in use position. Move it out of this position and it has no support at all and I had to bungee cord attach it to the chassis to travel home.
I can see nothing to indicate a missing bolt or other attachment, there is nothing obvious to indicate how the step connects to the motor.
Suggestions please.

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Electric step  Empty Re: Electric step

Post by burlingtonboaby on Sun Jul 09, 2017 10:40 am

If you don't get any response from the forum, try Mark Burdett at Willersey 01386853511, he's usally a wealth of info on A/S.
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Electric step  Empty Re: Electric step

Post by spanner on Sun Jul 09, 2017 11:13 am

It sounds like the shaft between the motor and the step has come has become disconnected , easy to spot if you have a look, also the plastic gears are prone to stripping in the motor .
I've recently replaced the motor on our step, not a difficult job.
The motor is made by Bosch and is can be easily obtained at a third of the price a dealer would charge.

Let me know if you need any further help

Chris
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Electric step  Empty Re: Electric step

Post by plato2012 on Sun Jul 09, 2017 12:45 pm

Thanks Boaby, I have seen rather a lot of Mark over the last 3 years and he certainly knows his stuff. I am going to have a closer look next week then Mark will be next on the agenda.

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Electric step  Empty Re: Electric step

Post by plato2012 on Sun Jul 09, 2017 12:50 pm

spanner wrote:It sounds like the shaft between the motor and the step has come has become disconnected , easy to spot if you have a look, also the plastic gears are prone to stripping in the motor .
I've recently replaced the motor on our step, not a difficult job.
The motor is made by Bosch and is can be easily obtained at a third of the price a dealer would charge.

Let me know if you need any further help

Chris
Thanks Chris. I need to take a closer look (but it is difficult for me to get down for a good view), The step and motor we replaced at the last service 11 months ago so I am hoping that the solution will be as straight forward as you suggest.

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