Marquis “can’t test solar today”

Oh, I can believe it! 

I would not have left till they sorted, don't they know how to use a multimeter to check things, hope you charged them for your time and fuel

This is yet another example of why I will never again use that company.

Will they call you when the sun comes out, "hi, bring it down now as the suns shining but it might be gone by the time you get here".

That is really bad form.

Did you check that it is actually connected (mine wasn’t if you recall....even though, when I checked the PDI sheet, it was shown as working )

That is shocking service. So are they not even going to attempt to sort the problem?

I recognise those service bays ...... nothing surprises me about them!

Was he the one with dark glasses and white stick?

I've just had delivery of my solar panel and tested it as follows (Procedure from Photonic Universe, who didn't supply this one)
Multimeter on 200vdc, connect to both panel wires...26.5vdc, data sheet says 26.4 open circuit so OK there.
Multimeter on 10Amps, connect to both wires, this measures short circuit current, 0.85A. Very cloudy and dull day, panel horizontal, so more or less what I'd expect.

So, all Marquis had to do was disconnect it from the solar controller and do exactly as above. If it showed a voltage close to the open cct voltage, and any form of output, then its working, and, it'll work better when sunnier!! Not exactly rocket science.

v8oholic wrote:

Millie The Moocher wrote:That is really bad form.

Did you check that it is actually connected (mine wasn’t if you recall....even though, when I checked the PDI sheet, it was shown as working )

I think they did check that judging by the mess they left the sofa cushions in.

Moving the sofa cushions would have achieved nothing if your wiring is similar to my Symbol v8.

A simple job of removing the 4 screws and pulling out the Sargent unit under the oven would have revealed all the cables needed for basic testing.

rgermain wrote:

Tinwheeler wrote:Oh, I can believe it! 

So can I, afterall we are talking Marquis here!!!!!!!!!!!!!!
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Richard

Exactly my point. They will never get another penny out of me!

v8oholic wrote:Took my van in today for a pre-booked warranty issue with solar charging having never worked. Bear in mind this was booked nearly two months ago. Only to be fobbed off with the excuse that they can’t test it “because it’s not sunny enough”. And despite both batteries being at only 12.2V, “perhaps it is charging but just not showing up on the control panel”. Really? Beyond ridiculous! Unbelievable, frankly.

Did you speak to a manager before you left?

v8oholic wrote:Took my van in today for a pre-booked warranty issue with solar charging having never worked. Bear in mind this was booked nearly two months ago. Only to be fobbed off with the excuse that they can’t test it “because it’s not sunny enough”. And despite both batteries being at only 12.2V, “perhaps it is charging but just not showing up on the control panel”. Really? Beyond ridiculous! Unbelievable, frankly.

Booked in 2months ago? Your doing well, I’ve been waiting since last December for them to send me a new ceiling light as the old one failed after 18 months! Useless company

No, AS do not care. My letter of complaint to AS about both AS build quality and shoddy customer service from Marquis was forwarded to the Marquis branch manager for him to address the latter issue. A complete waste of time. It should have been dealt with by a senior person in the company and not referred to the cause of the problem.

You don't need direct sunlight for your solar panel to produce electricity. It needs only light. (In the UK the weather is overcast for approx. 45% of the year.............)

After 40 years of motorhome ownership I'm still waiting to read a single good thing about Marquis. Brownhills were incompetent to fix an electrical fault that was left to me to find and rectify, but they did at least try. Or at least they said they did. Three times.
 . . . . or at least, they took the camper in to allegedly do the job. And they came to my house to collect it, three times, 52 miles each way.
In fact the fault was a factory totally rubbish assembly worker who knew that he had not pushed a plug and socket together, and he must have seen through the smoky haze in front of his myopic eyes and wine stained Tee shirt that one pin was sticking out of the plug. Quality control? Doesn't exist at Rapido.
After buying four new / nearly new motorhomes in the past few years I have now concluded that it's best to buy a used one which will have had most of the faults rectified,  fix the remaining ones and keep it. Anything pre-DPF is probably OK, and who wants to drive a motorhome in Bath anyway?