Your opinion, please

We took a new £65k Broadway to a campsite.   We were boiling some water on the hob and a small amount overflowed and went down the back of the cooker.  This blew all the lights and tripped the site's electricity supply.  

The supplier of the van tells me that there is a socket where the water fell.  

Their 'solution' is for us not to spill any more water.

I think it's really bad for Auto Sleepers to have this socket in a vulnerable position.  I don't think the design is fit for purpose.

What do you think?

How did it get down the back?  Are there vents there? (I don't know what cooker you have)

Or is the cooker not tight up against the wall?  Would a bead of silicone sealant do the job?

Thanks for your reply, Roger.

The cooker is a Thetford K1520.  There are three little walls around the sides and back and water can pass underneath these.  I understand it is not expected to be sealed.  The water only had to travel an inch or so to get to the corner where it disappeared.  

I think it's madness to have a socket directly underneath.  Am I being unreasonable?

Hi Caraman

Thanks for your message.  This is my first motorhome and I'm getting the impression they are really fragile.

Its a poor design of campsite electrics if an individual outlet causes all site to trip out!

I would modify the cooker with silicone sealant, screw fix sell some plastic spatulas for dressing the bead of silicone rather than using your fingers to make really neat job.

Not familiar with it at all but could you move the socket? Does sound like a bit of a design fault.

The socket on my Burford is mounted on the drawer runner side panel under the cooker.
I would suspect installing an electrical socket under a vent that can allow and is susceptible liquid running through it would breach the electrical regulations in a house or business premise.  Need the feedback from someone who test and checks for EICR certificates?

Many thanks for these really helpful comments.  The van is actually back with the supplier to correct a number of faults (eg leisure battery will not charge).  However, they will not acknowledge or act upon the design problem.  Maybe they are worried about about effectively accusing A/S of poor design.

I have sent one final email and after that we will seek a full refund.

Thanks again for your help.

Are you saying you are asking to return the van for a refund because of the socket location?

Hi David
    I think you are exactly right, you have paid a lot of money out and Autosleepers advertise as being the best, A motor home should have careful design and be carefully thought out, to have electrical connections under a cooker is poor design and potentially dangerous, liquid spills from a cooker are not a rare occurrence.
regards
Alan

I can't  understand  why  their is a socket behind the cooker  ,how would you access it ?? Or am I  missing  something.?

The socket in question is the one that supplies the radiant hob ring on the cooker. You would not be unplugging this on a regular basis. Why don't you change the socket for a flex outlet spur to minimise water ingress. Also silicone around plastic socket box

Thanks for all the suggestions.

I have just heard that the supplier has finally decided to involve A/S.  Hopefully progress can now be made.

I would definitely have the socket moved from that position.

I did that, Ian, with my potentially dangerous fridge flue issue. I’ll just say head and brick wall.

Tinwheeler seems to be right!  Here is the Auto Sleepers statement about he socket behind the cooker:
 
Auto-Sleepers have no concerns about the position of the 230V Plug socket that served the Thetford cooker/oven in this motorhome.
The vehicles are designed to comply with the requirements of the IEE wiring regulations and undergo a series of tests and inspections during the production process prior to being signed off by a NICEC registered electrician.
The Oven/cooker installations are also approved by Thetford – who inspect and pass off all our installation designs prior to their release from R&D to production and sales.
And finally, the National Caravan Council (NCC) attend and approve all Auto-Sleeper motorhomes, checking against all the applicable standards when they do.
I hope this information allays any concerns you might have had concerning the location of this socket.

The supplier, Marquis added:

We have also compared the cooker gap with other vehicles on site and confirm that they are all identical and whilst I acknowledge that fluid is able to penetrate the underside of the hob, the unit is installed as per specification and functioning as designed.
Given the information above we are not able to agree that the unit is unfit for purpose.

Oh dear do I read Marquis
------------
Richard

How about redesigning the electrical distribution system on the site?

The rcd in the van seems to have done its job as designed.

My condolences, DavidinDevon. My ultimate action was to make sure my suspect flue was safe by modifying it and I had it inspected by Dometic. I then washed my hands of Marquis and AS and am managing to lead a less stressful existence.

All those institutions saying the socket is safe doesn’t alter the fact that a small amount of water spilt down the back of the cooker blew all the electrics and posed a potential danger to anyone in the van.  Even when these things are pointed out to the manufacturer, they still ignore the danger. 
We had a 2013 Broadway FB and on two occasions the kitchen waste pipe ( in two different places) came apart and flooded the van, water running under the sink and under the side sofa where all the electrics are situated. If we hadn’t been so quick in cleaning it up and had parked on a slope so the water ran against the side wall, I am dure we would have blown the electrics too. 
Another one of many design flaws we encountered in 3 years of ownership.