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Audio description gone mad

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Audio description gone mad Empty Audio description gone mad

Post by Sally Thu May 23, 2024 5:25 pm

I have an Avtex pro TV. It’s worked really well for 5 years, no problems. Suddenly, the other night, without warning, it started to give audio descriptions. The type that go “Sally walks across an empty road and is waiting at the bus stop” etc. when there is action without script on the tv.

It’s never done it before and it started doing it halfway through the evening! I looked in the settings, found audio description on/off. It was set to off, but still doing it. I switched it to on and off, no change. I found the audio description volume, so I cleverly changed that to zero. It carried on doing it.

So, has anyone else has this and if so, did you manage to resolve it? I’ve tried over 2 nights to no avail. It may just be broken and I might have to buy a new one, but I don’t want to miss anything before I do.

Thanks in advance
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Post by Dbvwt Thu May 23, 2024 5:33 pm

It will be a simple setting, I’ve no idea which but hold off buying a new TV for now!
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Post by Cymro Thu May 23, 2024 5:59 pm

Just wondering (as you've tried the obvious without success)...... is the TV one which can accept software updates? If so, you might try to download the latest software.

Is the battery in the remote up to correct voltage still? Otherwise it might affect a keystroke.

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Post by Sally Thu May 23, 2024 6:36 pm

Dbvwt wrote:It will be a simple setting, I’ve no idea which but hold off buying a new TV for now!
The trouble is I tried the obvious simple setting (audio description on/off and volume and it made no difference. You’re right about holding off on the new telly, that’s the last resort.
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Post by Sally Thu May 23, 2024 6:37 pm

Cymro wrote:Just wondering (as you've tried the obvious without success)...... is the TV one which can accept software updates? If so, you might try to download the latest software.

Is the battery in the remote up to correct voltage still? Otherwise it might affect a keystroke.

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I’ll look into both of those, thank you. It’s a few weeks until I’m away again so I have time to try things.
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Post by rogerblack Thu May 23, 2024 6:39 pm

Have you tried unplugging the power and leaving for a while then reconnecting?
 Sometimes this will reset things.

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Post by Sally Thu May 23, 2024 8:19 pm

rogerblack wrote:Have you tried unplugging the power and leaving for a while then reconnecting?
 Sometimes this will reset things.
Yes, I did the switch off for a bit, then switch off for a lot longer. Then retune. Then left overnight. All exactly the same. 

I’ve just realised that for the first time ever I was running a coax cable from the post to the telly, as there was no signal. Could that have made a difference?


Last edited by Sally on Thu May 23, 2024 8:31 pm; edited 1 time in total
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Post by Dbvwt Thu May 23, 2024 8:23 pm

rogerblack wrote:Have you tried unplugging the power and leaving for a while then reconnecting?
 Sometimes this will reset things.

Failing that, there is usually a ‘reset all settings to default’ somewhere in the menu system. I’ve got a 3 year old Avtex and as much as I love the TV, I find the menu settings a bit obscure at times.
I can have a play with mine over the next couple of days if it may help.
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Post by Sally Thu May 23, 2024 8:41 pm

Dbvwt wrote:

Failing that, there is usually a ‘reset all settings to default’ somewhere in the menu system. I’ve got a 3 year old Avtex and as much as I love the TV, I find the menu settings a bit obscure at times.
I can have a play with mine over the next couple of days if it may help.
That would definitely help, yes. Thank you.
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Post by IanH Thu May 23, 2024 10:03 pm

Sorry, double post.....
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Post by Dbvwt Fri May 24, 2024 4:55 pm

I’ve just been out to my van. If a ‘Factory Reset’ doesn’t work then I’ve no idea!!
On my TV….
Press Source button.
Enter 2580 - First screen comes up.
Go to Special Setting - Second screen comes up.

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Audio description gone mad Img_0933
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Post by The Bargee Fri May 24, 2024 5:21 pm

Try turning on “aging mode.”
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Post by Dbvwt Fri May 24, 2024 5:27 pm

The Bargee wrote:Try turning on “aging mode.”

Out of interest, what is that mode? I’m not even sure the OP has the same menus.
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Post by IanH Fri May 24, 2024 5:41 pm

It's for old people!!!!!! hugegrins hugegrins hugegrins
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Post by Sally Fri May 24, 2024 8:29 pm

I think mine may be different menus. But I’ll check them and I’ll see if I can Google factory reset etc. As you say, if that doesn’t work then goodness knows. 

It will be a few weeks now before I’m back at the van (it’s in storage), but I’ll definitely try this so thank you for checking it out, I appreciate the help.
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Post by Dbvwt Fri May 24, 2024 9:31 pm

Good luck, the menu screens are ‘hidden’ unless the correct procedure is entered, I’d never seen them before I started investigating today.
Let us know the outcome  up!
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Post by Suppersready Fri May 24, 2024 10:50 pm

I have contacted Avtex for several issues over the years and have always found them most helpful and patient … incase other advise doesn’t resolve your problem.

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Post by CC Mon May 27, 2024 10:46 am

Had the same thing happen to one of our Avtex tv’s in the past, can’t remember if I found the setting in the menu or did a full reset as it was sometime ago…

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Post by CC Mon May 27, 2024 10:56 am


Each to their own but I wouldn’t say Cello TV’s are a lot better than Avtex Ian… for starters Cello is a budget brand & Avtex is a premium brand. We recently sold a small 12v Cello tv that we inherited & it was absolutely awful, have never heard a tv with such abysmal sound quality, it actually hurt my ears as it was so tinny sounding.

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Post by IanH Mon May 27, 2024 3:52 pm

Each to own CC! Mine works fine and when no signal or language we can understand, the built in dvd does very well. And about 1/3 of the price!!
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Post by Dbvwt Mon May 27, 2024 5:59 pm

Cello TV’s have great reviews on here and on another forum that I’ve previously been on and I’ve no reason to doubt that they are great value and definitely worth considering.
What does wind me up a tad however is when I read that Avtex TV’s are rubbish and not worth the money. After buying a cheap supermarket 12v TV 10 years ago which was fine but lasted just over a year, I’ve had Avtex ever since.
Ok, they have their gremlins like every other modern gadget but I can’t fault them and will buy another when the time comes.
For info, my old one is in my loft and still fully works, I just fancied a new model!
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