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FAULTS ON A BRAND NEW BOURTON

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jwells
WANDERING DAVE
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Post by WANDERING DAVE Sun Jan 22, 2023 2:15 pm

Hi all where to begin, we have had three brand new A/S, our current one is a Bourton. We like the design and layout of the A/S. All have been on Mercedes and the workmanship is first class.

We picked our current one up in may 2022, from SMC in Newark, this was the only dealer that had one available at the time. All the other dealers were quoting a years wait. Although we live in Essex we thought it would not be a problem as we new the quality of A/S was superb. How wrong we were.

The faults started as soon as we picked it up. The Truma heating system kept throwing up an error code which said the sensor or cable was faulty. Took it back to SMC they changed the sensor and tested the cable. Everything should be fine now. In the mean time I have cured all the creaks and rattles that you get with a new van. A little while later the heating fault is back. Back we go to SMC they can't find anything wrong it was working fine. Get home and the fault comes back again. Six times we have been back, they changed the p/c board and changed the position of the sensor this resulted in the heating not working at all.

On top of this the fridge developed a fault, the water gauges stopped working which meant the auto filler system stopped working, back to SMC. They decided to keep the van for a few days to rectify and monitor the faults. They gave us a car to get home and said they would deliver the van back to our home in Essex.

It arrived home on Friday. The heating appears to be working correctly, they replaced the wiring between the sensor and the heating unit. The fridge is also working correctly. Other small faults were put right.

However the water sensors are still not working which means the auto fill is not working. On top of that the water tank has now got a leak.

We still like the van but are very apprehensive about going out in it, wondering what else is going to go wrong with it. That's assuming all the faults will be put right.

Would I buy another one at £97,000 I am not sure that I would.
WANDERING DAVE
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Post by jwells Mon Jan 23, 2023 7:55 pm

We feel the same way about buying another new one from AS! But!! The one we had, which has just been stolen, took us a long time to get sorted out and we are not sure we can face all that again! Nothing seems to have changed over the years!! 🤔
Problem is, we really like the layout we had!
jwells
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Post by IanH Mon Jan 23, 2023 8:13 pm

This is a recurring post on here, sadly.
Personally I wouldn't buy any motorhome less than 2 yrs old.
By then, poor folks like you will have gone through all you currently are and by the time its all fixed it'll be, perhaps, 2 yrs old.
Fair chance that by then you'll have lost the love for it and sell it, which is why, unfortunately, a 2 yrs old is much better than new imho.
Sorry for all your problems.......
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Post by jwells Mon Jan 23, 2023 8:26 pm

We used up the 3 year warranty trying to get everything sorted, then gave up and fixed it myself!
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Post by WANDERING DAVE Tue Jan 24, 2023 1:17 pm

I completely agree, the thought of going through rectifying all the faults on a new van is terrifying.

We have bought four brand new vans over the years, three A/S and one Hymer, they were all delivered with numerous faults.

The trouble is all the components are manufactured and not tested.
The motorhome builders fit them and do not test them.
The dealers get the vans and nothing is tested.
The customer then buys them and then they are used for the first time. They then find all the faults and go back to the dealer.
After about a year, after a lot of frustrating arguments, the van starts to settle in and most of the faults are rectified.
If all the components were tested as they are manufactured and the builders did a quality check on completion, then the dealers did a PDI. the customers should get a trouble free van from the offset.
As this is not done the customer gets fed up and then sells the van.

The answer is, as has already been said. buy one that is two years old you will save a lot of money and get the full enjoyment from day one.

Hopefully my Bourton will soon be trouble free and I will be able to start enjoying it without the constant fear of something going wrong.
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Post by Peter Brown Tue Jan 24, 2023 1:19 pm

Good news, after the fifth and sixth years all the appliances start to fail again - just as they do in the home.
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Post by WANDERING DAVE Tue Jan 24, 2023 1:43 pm

Peter Brown wrote:Good news, after the fifth and sixth years all the appliances start to fail again - just as they do in the home.
Buy at two years old and sell after three years,
WANDERING DAVE
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Post by grahamsb Yesterday at 11:24 am

We had a whole catalogue of problems on our new Stanton, also purchased from SMC. With help from Shaun in the service department and his extensive knowledge, I was able to solve and rectify most of them myself, but also had the long trip back to SMC for him to examine some where he had to carry out tests.

With our new Bourton we have had a lesser number of problems, but have managed to rectify all of them myself, with some excellent help and assistance from Auto-Sleepers. (As the saying goes "If you want a job done properly..........")

We also had tank gauges fail, but thorough cleaning and flushing of the tanks seems to make them work again. 

Of course, the big question is, should we be expected to accept a large number of defects when spending an eye watering amount of money? Of course, the answer is no, but what is the alternative. For us, the layout in the Bourton, combined with the superior Mercedes Sprinter, is currently unique and perfectly suits our needs. Reading elsewhere, such problems are not confined to Auto-Sleepers. Even the premium German makes are nowhere near perfect.
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Post by Boggie Yesterday at 7:59 pm

We bought our 2019 Bourton in Oct 2020 when it was just over 18 months old, and with 2k miles recorded.
At that time the main issue was that it didn't have any internal blinds because AS couldn't get them. They were reinstalled by AS under warranty in early 2021. (Fortunately we paid for the warranty to be transferred over)
In terms of faults and failures, 
The control panel for the fridge failed and was replaced under warranty by AS


In Nov 2021 The Main EZS unit ( the ECU in English) on the sprinter failed and was replaced under warranty by Mercedes
The front and rear calipers were replaced under a Merc recall, and auto wipers operation including a new windscreen were fitted under another recall.
In Feb 2022 at the annual habitation service, the crack in the body around the front lounge window was discovered 
This was repaired in April, bu cracked again in May.
It will be repaired again in April 2023

In June 2022 the seal around the over lounge roof light failed and we got water ingress. AS replaced it FOC even though the 3 yr warranty had technically expired.
Our only outstanding issue now is the tank level
Indicator on fresh water indicates 50% full even though the 2 X fresh water tanks are definitely empty. Any ideas anyone?
I have to say that throughout our ownership and the problems, the customer service that we have received from AS has been outstanding.
As to the Burton, both my wife and I love it despite the issues. It is a pleasure to drive, especially on less crowded European roads and the layout works really well for us both.
It could do with more storage space, but whatever motorhome you buy, there is a compromise to be made somewhere..
Happy touring.
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