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Mercedes Me woes

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Post by LDPD Thu Jun 30, 2022 8:13 am

Anyone with a recent (2019 onwards?) Mercedes based vehicle using the Mercedes Me App?

It's useful to us for remotely checking various items including location, fuel and addblue levels, windows open/closed, lock status. 

The Android App stopped working for us at the end of May and all I get from Mercedes support is that it's a global issue and developers are working on it with no clues on timescales for a fix. 

Curious to know if anyone else using the Me App has problems.

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Post by BornAgain Thu Jun 30, 2022 4:49 pm

Have signed up for it (IOS) but never bothered to use it as I can’t figure out what benefit it is! Had by BMW car for three years and never used a fraction of the functionality either.

Generally if the vehicle has a fault it tells you when you are driving it. About 1.5 hours on the Autoroute my Bourton Mercedes display suggested I take a break. Clever stuff.
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Post by pstallwood Thu Jun 30, 2022 4:55 pm

Mercedes Me is connecting to my car OK.

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Post by BornAgain Thu Jun 30, 2022 7:29 pm

I just tried the app. I can see my profile but no vehicle information plus a suggestion to try later. Not a lot of use then.
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Post by gemdeco Mon Jul 04, 2022 6:57 pm

Hi
   My mercedes me stopped working about 3-4 weeks ago I too have reported it but not much response the dealers are not interested, some features now as it is 2 years since it was registered you now have to pay for
   regards
    Alan
PS I am still trying to get it working
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Post by gemdeco Tue Jul 12, 2022 12:08 pm

Hi Everyone
     After persisting in get hold of mercedes me support I was aked to send pictures of my lack of information on my phone. It seemed the licence for the service had expired it has now been renewed, using the MH on Friday interesting to see if it works
   Alan
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Post by gemdeco Tue Jul 12, 2022 12:08 pm

Hi Everyone
     After persisting in get hold of mercedes me support I was aked to send pictures of my lack of information on my phone. It seemed the licence for the service had expired it has now been renewed, using the MH on Friday interesting to see if it works
   Alan
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Post by LDPD Tue Jul 12, 2022 12:25 pm

gemdeco wrote:Hi Everyone
     After persisting in get hold of mercedes me support I was aked to send pictures of my lack of information on my phone. It seemed the licence for the service had expired it has now been renewed, using the MH on Friday interesting to see if it works
   Alan
Interesting news Alan.
What licence are you referring to?
Did you have to do it and was there a cost?
If so any pointers to where to renew would be appreciated
Look forward to hearing if it worked!

Lots of questions I know but this app not working has been annoying me for some months now!

Lance

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Post by LDPD Fri Jul 15, 2022 3:51 pm

Today I was on a mission to find out what the problem was with Mercedes Me not working on my App after 6 weeks of exchanging emails with 'technical support'.

I called Mercedes Me support (answered in 2 rings) this morning and spent a pleasant 30mins talking to a most helpful and knowledgeable support person. To cut a long story short I was advised to keep my  Mercedes Me account but dump the existing vehicle and then add back in as a new vehicle. This was achieved online through their website, but I needed to call them from the van using their connectivity to complete pairing the vehicle to my account. The advice was then to go for a 15min drive to allow everything to synchronise. And would you believe it, the app all works fine now. Problem solved with a phone call. A pretty good result and duly impressed with the efficiency of their telephone support.

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Post by gemdeco Sun Jul 17, 2022 9:01 pm

Hi you have had more luck than me I used the MH over the weekend and it is still not working, seems that I will be back on the phone tomorrow
      Regards
      Alan
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