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Redeeming Club gift vouchers

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Redeeming Club gift vouchers Empty Redeeming Club gift vouchers

Post by Paulmold on Mon Jun 22, 2020 5:01 pm

Quite a few members have bought gift vouchers from CAMC following their special offer. I also have them as presents from both clubs. 
Both clubs require you to pay contactless when you arrive so I asked both clubs how to pay with gift vouchers. The CAMC replied that they are working on a method to redeem vouchers electronically, I no idea how they will do that without a bar code on the vouchers but they say details will follow.
The C&CC though replied that you have to redeem them by sending to their HQ at least 10 days before your arrival and they will deduct them from your balance , then any balance will be deducted direct from your bank on the morning of your arrival.

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Post by Cymro on Mon Jun 22, 2020 6:03 pm

Oh that's most interesting, Paul. Thanks.  The challenge, presumably, is to deal with the vouchers without the wardens having to touch them?

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Post by peugeotboxer on Mon Jun 22, 2020 7:11 pm

First class post is taking over a week to reach me at the moment.....!

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Post by PLOUGHLIN on Mon Jun 22, 2020 7:34 pm

Makes you wonder how my village shop keeper has managed to deal with cash payments for the last 14 weeks without killing himself.

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Post by Quilter on Tue Jun 23, 2020 10:33 am

Thanks Paul. We have some C&CC ones that we intend to use at 3 sites in September.

Presumably any vouchers sent back to C&CC would, to be on the safe side, require proof of postage at the least- ie have to be done via a visit to a PO- and that staff at HQ will have to remove the vouchers from the envelope using gloves and tongs (!) as they have been handled by the original receipient and throughout the postal system. It all sounds a bit long-winded and clunky.

Lets hope that, by September, there is an easier method. Since C&CC know that we have x pounds worth of vouchers I wonder why they can't simply deduct the vouchers electronically from our stash which is recorded on their database.
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Post by Paulmold on Tue Jun 23, 2020 10:58 am

I get vouchers for presents so the club's won't know how many I have on their database if indeed they keep such information.
I emailed the C&CC yesterday regarding vouchers that I have that have already expired during lockdown and others which have only 3 or 4 months until expiry. I asked if I needed to return them for re-issue or whether they will be extended automatically. I got reply this morning asking me to hold on to them for the time being. They will probably simply be accepted for whatever period they will extend them for rather than reissue. They said to keep checking the FAQ's on the website for their decision on how to redeem them.

This is the current entry in the FAQ's.....
Are you still accepting vouchers to use on new bookings?
In order to facilitate contactless check-in, if you wish to pay for your stay with a voucher, please post your voucher, together with your booking reservation number, to the address below, at least 10 days before your arrival date:

Membership Operations
The Camping and Caravanning Club,
Greenfields House,
Westwood Way,
Coventry,
CV4 8JH

Your voucher value will be debited from the overall cost of your stay. The balance will be taken by Auto Balance Collect on the morning of your arrival. This means any money due for your stay will be taken automatically from your account (with the voucher value deducted).

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