Autosleeper Tech. Help

Having detected a damp patch in my Bourton I rang tech. help and was advised by the receptionist to send an email as no-one was available to take the call. This I did and have received a reply this morning. I have copied the reply with my original email beneath and I get the impression that whoever replied did not fully read my email since they have not answered the 2 basic questions:
1. Is it advisable/possible to seal up the circular cut-out through the floor as shown
2. Is there an easy/possible way to remove the bench metal frame past the lip on the fridge compartment corner.
I have dried out the plywood floor now using fan heaters so readings are OK and have used the hose on the external wall against the locker and external gas and power points with no visible water ingress internally.
I have been unable so far to find out what the black cable does that runs through the cut-out but it must be important so I am wondering what I could use to seal up the tube as it could be the culprit for the damp.
I am also hopefully attaching the photos I sent with my email.

UNFORTUNATELY I AM UNABLE TO ATTACH PHOTOS SO AM JUST SENDING COPIES OF EMAILS.

Dave.


"Dear Sir ,
It is virtually impossible to detect a water without seeing it , as there
Are so many points the water could be coming from.
Sorry we can't help you any further with this problem

Kind Regards





Technical Services



Auto-Sleepers Ltd
Orchard Works Industrial Estate, Willersey, Nr Broadway,
Worcestershire, WR12 7QF



01386 853 338
[You must be registered and logged in to see this link.]











Registered in England and Wales 3978237
CONFIDENTIALITY NOTICE: The information (and any attachments) contained in this e-mail are confidential, legally privileged and/or protected by copyright. This e-mail is intended only for the use of the individual or entity named above. If you receive this e-mail in error please notify the sender by replying by e-mail or telephone immediately (telephone 01386 853338) and then delete this e-mail (and any attachments) from your system, entirely. You should not disclose the contents of this e-mail (and any attachments) to any other person and no copies should be made.


-----Original Message-----
From: David [mailto@btinternet.com]
Sent: 18 June 2021 10:36
To: Technical Service <technical.service@auto-sleepers.co.uk>
Subject: 2015 Bourton SP15ARF- Damp floor.

Hello,

I am in the process of trying to dry out a damp patch on the floor under the near-side bench adjacent to the locker door. I have attached photo's which may clarify the area. On the left corner (rear) of the area right beside the wall there is a circular cut out with a rubbery lining with a black cable passing through it. This cable disappears into the fridge compartment and runs from under the chassis up into the tubular cut out.
This tube is very near the near-side rear wheel so perhaps water is being thrown up from the tyre.

Could I seal up this tube with something with some flexibility to stop any water entry, and do you have any advice as to where moisture/rain may be entering around the locker door?

I contemplated removing the bed/bench frame to get access but there is a "lip" on the front corner of the fridge compartment which prevents this.
Is there any easy way of moving the frame away from the wall?

Thanks in anticipation,

David ."

David - I'm afraid I can't help either, as I don't know the Bourton.

One thing I would recommend though: it would be advisable to edit the email that you attached so that it doesn't show your full name and email address! On this forum you have a few hours during which time you can edit your post, and then it becomes "locked" and you can't change it any more.

Thanks Roopert,

Dave.

Hi
    I find it quite usual ,that when people answer E-Mails that they never read them in the first place fully, never ask more than 1 question because that is all they can do in one go
Regards
Alan

Dave, sorry to hear about your problem. I don't know the Bourton either but I do have a van of a similar vintage to you and have experienced water ingress (which was repaired by AS at Willersley under warranty). There was no obvious leakage, as in a clear point of entry, but under the nearside seat was always wet. The dealership involved wrongly thought the problem was the fridge vents, they replaced them but the problem persisted. As far as I can tell, the sealant on the external locker door and other fixing had failed and was replaced. We've certainly had not problems since. 

Guessing a bit here, is the black cable you're referring to the one that goes to the Hartal door? Hope you get it sorted.

Yes Askit thanks (also Gemdeco), the black cable probably goes to the Hartal door but I don't want to do too much dismantling, I assume it's important enough to justify a cut-out in the floor. I just wanted Autosleeper to advise what I could use to seal up the tube through the floor since it's just forward of the rear wheel. I have tested the outside of the locker and gas/electric ports with a hose and they seemed OK.

I also asked if there was an easy way of removing the bench frame as a unit since the lip on the fridge compartment baulks this but have been able to work OK with the frame in place.

Still can't find a way of uploading photos with the posting, the Help Centre (FAQ) page does not work for me, I can't get any of the titles to open at all, just no action when clicking on a heading.

David.

Thanks for that Ploughlin but when I enter the reply page I don't get any icons or markers of any kind, just the upper Post title outline and the larger reply outline to enter the text so I am at a loss to know what is going on.

Are you using the mobile version,  not all details appear using that, so switch to Web version.

Sorry to appear to be a bit thick on this Paulmold, but I've no idea what version I'm using, didn't realise ther were 2 versions!

I'll play around with settings etc. to try and find out. Thanks for that,

Dave.

If you get this scene you are using mobile version...
If so, you'll see three lines at top right which gives a drop down menu with web version listed, click that.

If you're already on web version you'll see 'mobile version' right down at bottom right, if you see that you're already on web version.


[You must be registered and logged in to see this link.]

Curiouser and curiouser! I don't recognise that picture at all thanks Paulmold , so I must be on the web version, but at the same time I do not have any menus, alternative options, icons etc. to offer any other version.

The only possible thing is I can see some printing at the side of the panel : HTML is OFF// BBCode is ON// Smilies are ON, but have no idea what this means,

Dave.

Yes it does thanks Ploughlin, the preview pane becomes larger and at the top of the page with the options of "Disable BBCode", "Disable Smilies" and "Notify me when a reply has been posted" underneath on the left. At the moment "BBCode is ON" is listed at the right side and if I click on this it opens a page listed as "BBCode Guide", however I cannot open any of the long list of options on this page which is similar to what happens on the FAQ page. So I am still investigating.

PLOUGHLIN wrote:This is what you should see in the reply pane.

[You must be registered and logged in to see this link.]

And on the preview pane, this

[You must be registered and logged in to see this link.]


What browser are you using, suspect it is a browser issue. I use Firefox.

I get those above using win 10 and Google.
-------------
Richard

Yes thanks Ploughlin, I am beginning to think my browser is doing something wrong. I cannot see any icons at all on either preview or post.I am using Firefox as well so will look at the settings . If all else fails I will try to reset to default and see what happens, or try another browser.

I notice rgermain has posted, thank you, I am using Windows 10 and Firefox so am perplexed as to what the problem is, something is preventing the icon bars from displaying but have no idea what that barrier is.

Dave.

I have been through my browser settings again and checked that privacy is standard, can't see any restictions on downloads, there does not appear to be any reason the reply window is restricted so will have to put up with not being able to upload photos etc., I guess it's not the end of the world, but many thanks to all members for giving advice, much appreciated,

Dave.

Consider, is the probability that damp is originating from water ingress, externally from rain or from over enthusiasm with a hosepipe or pressure washer, or might the damp be originating internally from a loose fresh water pipe connection, or a waste water connection, or even a toilet issue.

I am no expert on water ingress thanks Relaxez-Vous and agree that there are quite a few possible culprits but from the location and pattern of the dampness my main suspect is the cut-out in the floor or the locker door. Having used a hosepipe on the outside of the locker I couldn't see any ingress inside so all I can do is dry the damp, seal the cut-out and see what happens.
Thanks for your interest Relaxez-Vous,

Dave.