Have I won the prize

Page 2 of 2 Previous  1, 2

Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by m8form8 on Sun Dec 04, 2016 9:26 am

Daisy mae is right in that older things were invariably better made than newer ones in respect of cars and motorhomes and so on. Sadly the world has gone into designer mode rather than functional mode when it comes to most things.
Sadly Spockydog you seem do to have a lot of faults and more sadly they seem hopeless at sorting them out as well. At the end of the day I doubt the motorhome magazines will publish or get involved as they get most of their income from motorhome companies. It is down to the supplier Marquis and if your one is the same as ours I'd consider trying a different branch. Golden Cross seem incapable of rectifying faults in general and their standard of awning fitting beggars belief the case of our Benimar.
Good luck.
m8form8
m8form8
Member
Member

Male

Posts : 1132
Joined : 2015-02-15
Member Age : 60
Location : Brighton
Auto-Sleeper : None
Vehicle Year : Vehicle

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by Paulmold on Mon Dec 05, 2016 8:01 pm

Unfortunately, why should AS care about a few problems when sales are so buoyant. Sales at the NEC in October were 42% up against the same show the previous year. This is reported by Sales Director Dave Williams in the latest MMM. Another name to direct your emails to.!!!

_________________
If life just doesn't add up, start subtracting
Paulmold
Paulmold
Donator
Donator

Male

Posts : 14938
Joined : 2011-02-21
Member Age : 67
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by mikethebike on Mon Dec 05, 2016 8:24 pm

The whole UK market is buoyant   24% going up .
I suspect long waiting lists.
Money coming from somewhere,maybe pensions pots taken early?
Micky
mikethebike
mikethebike
Member
Member

Male

Posts : 2914
Joined : 2012-03-01
Location : peterborough
Auto-Sleeper : none

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by bantamblade on Thu Dec 08, 2016 9:12 pm

Bought a 1999 Ravenna on a mk 5 transit chassis,everything is still working as it should,good quality interior,last owner had it 10 years no problems.Would i buy a new one?.No way
avatar
bantamblade
Donator
Donator

Male

Posts : 81
Joined : 2016-09-23
Member Age : 70
Location : Gloucestershire
Auto-Sleeper : ravenna
Vehicle Year : 1999

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by dbroada on Thu Dec 08, 2016 10:37 pm

bantamblade wrote:Bought a 1999 Ravenna on a mk 5 transit chassis,everything is still working as it should,good quality interior,last owner had it 10 years no problems.Would i buy a new one?.No way
If you lived where I do a £100 a day LEZ charge might make you consider a newer van.

_________________
Dave

dbroada
dbroada
Donator
Donator

Male

Posts : 1957
Joined : 2015-10-25
Member Age : 65
Location : Surrey
Auto-Sleeper : Nuevo EK (Stolen)
Vehicle Year : 2016

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by bikeralw on Thu Dec 08, 2016 11:16 pm

Jeez Dave, I think I'd move... In fact I wouldn't even think! I've not ventured inside the M25 this century, and only twice (briefly) last century. Sounds like it's changed a bit down there.
Al.
bikeralw
bikeralw
Donator
Donator

Male

Posts : 1882
Joined : 2013-04-22
Member Age : 67
Location : High Peak & New Zealand.
Auto-Sleeper : Nuevo
Vehicle Year : 2004

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by dbroada on Thu Dec 08, 2016 11:39 pm

Yes, I almost bought a Toyota a couple of years ago until I saw the fee. I live on one of the corridors but a close that I sometimes have to park in is in the London LEZ zone. Fortunately all irrelevant with a 2016 van though.

_________________
Dave

dbroada
dbroada
Donator
Donator

Male

Posts : 1957
Joined : 2015-10-25
Member Age : 65
Location : Surrey
Auto-Sleeper : Nuevo EK (Stolen)
Vehicle Year : 2016

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by bantamblade on Fri Dec 09, 2016 7:56 am

Where i live,we have trees ,fields,wild boar,sheep,rabbits,foxes,badgers,deer, all running wild never seen a LEZ. You had better move to the Forest Of Dean,nice place for a holiday too....Dave
avatar
bantamblade
Donator
Donator

Male

Posts : 81
Joined : 2016-09-23
Member Age : 70
Location : Gloucestershire
Auto-Sleeper : ravenna
Vehicle Year : 1999

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by bikeralw on Fri Dec 09, 2016 10:55 am

Similar where I live in the Peak District Dave, without the wild boar.., mind you a nearby country pub of that name is one of my favourite haunts for a crafty pint when out on the bike...
Al.
bikeralw
bikeralw
Donator
Donator

Male

Posts : 1882
Joined : 2013-04-22
Member Age : 67
Location : High Peak & New Zealand.
Auto-Sleeper : Nuevo
Vehicle Year : 2004

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by bantamblade on Fri Dec 09, 2016 4:58 pm

Maybe we will try it next year Al ,arnt we lucky living where we do..................Dave
avatar
bantamblade
Donator
Donator

Male

Posts : 81
Joined : 2016-09-23
Member Age : 70
Location : Gloucestershire
Auto-Sleeper : ravenna
Vehicle Year : 1999

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by m8form8 on Fri Dec 09, 2016 9:30 pm

bikeralw wrote:Jeez Dave, I think I'd move... In fact I wouldn't even think! I've not ventured inside the M25 this century, and only twice (briefly) last century. Sounds like it's changed a bit down there.
Al.

Hate M25 tried getting off and going inside today only to find that as blocked. Glad I rarely have to go up that way but I did today to collect my new tow car. Letchworth to Brighton Distance 105 miles journey time 4hours 30 minutes including sitting on M25 car park M23 car park and A 27 car park. shrugg Still nice little car to tow behind us occasionally. content  4 grand less than a brandnew one with only 2004 miles on it and a year old. allthumbz  So made it worth the journey. But dreading the trip init up to Yorkshire for an Armitage conversion.. Anyone want to lend me a towing dolly lol. hugegrins  Ops.. goneoff
m8form8
m8form8
Member
Member

Male

Posts : 1132
Joined : 2015-02-15
Member Age : 60
Location : Brighton
Auto-Sleeper : None
Vehicle Year : Vehicle

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by Bad Penny on Fri Dec 09, 2016 9:55 pm

HI M8, good luck with your new tow car. I have an A frame which has been used only once,  my wife wasn't happy towing a car behind us. 
If you are interested in a possible purchase PM me. It came from a company in Poole.

Leighton.
Bad Penny
Bad Penny
Donator
Donator

Male

Posts : 995
Joined : 2013-11-14
Member Age : 73
Location : West Coast
Auto-Sleeper : Ex Broadway owner
Vehicle Year : 2014 mod

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by Spockydog on Sat Dec 17, 2016 8:07 am

Hi all, got a reply from Alan Curry Customer services manager, on behalf of A/S.
Did they pull out all the stops, drop everything and do something, anything within their power and get my vehicle fixed? 
No
Did they snatch the opportunity to exercise that legendary, quote  "most responsive aftersales service in the industry" and turn me into a loyal lifelong customer.
No
What did they do I hear you cry?
They sent me a letter stating how wonderful their company is, how fantastic their product is and how their aftersales service is second to none.
Confused??? Laughable.
It really is time the motorhome industry is brought under the umbrella of the ombudsman. Anyway easy decision for me, Knaus, Hobby, Pilote, ANYTHING, other than A/S here I come.
Spockydog
Spockydog
Member
Member

Male

Posts : 28
Joined : 2015-10-25
Member Age : 61
Location : Kent
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2015

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by Cymro on Sat Dec 17, 2016 4:33 pm

Phew, Spockydog, that shocks me. I am astounded that the company did not invite you to bring the AS to the works for them to investigate, albeit on a without prejudice basis i.e. if the faults are as you have described [I don't doubt you] and are not due to you or a third-party having caused them, then the company will remedy them, and compensate you for your trouble.

That they have taken a robust, defensive line erodes my faith in AS. Like you, I had assumed that I was buying a premium product; like you, I accept that there will probably be initial snags; but where such snags turn into a continuing catalogue of significant faults which suggest that the vehicle is not of merchantable quality, I had - until now - expected the company to act honourably.

I really don't see why purchasers of new vehicles should have to put up with having to be DIY mechanics, remedying faults and design mistakes.

I suppose that I'm unlikely, given my age, to buy another new motorhome. But if I am asked for a recommendation, I doubt if I'd recommend an AS despite 30 years of brand loyalty. I suspect I'd recommend a German make.

Sorry, that's a ramble. In your case, Spockydog, I'd consult a solicitor. Now.


Last edited by Cymro on Sat Dec 17, 2016 4:36 pm; edited 1 time in total (Reason for editing : typo correction)
Cymro
Cymro
Donator
Donator

Male

Posts : 1932
Joined : 2011-06-05
Location : Caerdydd - Cardiff
Auto-Sleeper : Nuevo ES
Vehicle Year : 2015

View user profile

Back to top Go down

Have I won the prize - Page 2 Empty Re: Have I won the prize

Post by CC on Wed Dec 21, 2016 8:25 am

Spockydog wrote:Hi all, got a reply from Alan Curry Customer services manager, on behalf of A/S.
Did they pull out all the stops, drop everything and do something, anything within their power and get my vehicle fixed? 
No
Did they snatch the opportunity to exercise that legendary, quote  "most responsive aftersales service in the industry" and turn me into a loyal lifelong customer.
No
What did they do I hear you cry?
They sent me a letter stating how wonderful their company is, how fantastic their product is and how their aftersales service is second to none.
Confused??? Laughable.
It really is time the motorhome industry is brought under the umbrella of the ombudsman. Anyway easy decision for me, Knaus, Hobby, Pilote, ANYTHING, other than A/S here I come.


Sorry to hear of your problems Spockydog... your story doesn't surprise me in the slightest, having contacted Auto-Sleepers myself when we had issues with the service we received by Marquis they didn't even have the decency to reply let alone attempt to get involved in anyway. As far as us plebs are concerned they simply don't care, they don't even seem to care or appreciate the damage to their reputation when these matters are discussed here on this forum! 

I've seen a lot of people move away from owning an Auto-Sleeper motorhome and going with another maker including quite a few on this forum since it started... I guess as long as Auto Sleepers keep selling motorhomes they don't care shrugg 

Like you if we were buying again I'll be seriously looking at other new vehicles by another manufacturer. They may be built no better, but I can't imagine any other company like Auto-Sleepers or their sister company Marquis showing such a lack care or interest in its "loyal customers" which instead they should value and treasure!

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3479
Joined : 2011-02-05
Member Age : 54
Location : North Norfolk
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2010

View user profile http://www.autosleeperforum.co.uk/

Back to top Go down

Page 2 of 2 Previous  1, 2

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum