Problems Logging onto ASOF

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Problems Logging onto ASOF

Post by Admin on Wed Aug 10, 2016 2:49 pm

It's come to our action that a small number of forum members are having difficulty logging onto ASOF. We have received two reports in the past 24hrs so there could well be others?

When attempting to sign in these members are receiving a message saying "We have detected suspicious activity related to your account" if this happens you will be prompted to enter a Captcha code, but as members have discovered this fails regardless of how many times you enter the code.

This feature is not put in place by ASOF but by our hosts and is therefore out of our control. I can tell anyone affected however that our hosts are aware of the problem and are trying to resolve this as soon as they can. Many other forums hosted on their servers are experiencing similar problems so we are not alone. 

Usually this might happen after several failed attempts to log in, perhaps because you've forgotten your sign in details. 

"We are informed by our hosts that blacklists are updated from Google. Blacklist's are essentially usernames, ip addresses, email addresses, etc that may be related to spammers. Most of the time the cause is a username or a user who may use a lot of different ip addresses for whatever reason (sometimes this could not even be the user's fault, but the user's ISP and this causes them to be flagged and added to the ban list".


If you find you are affected can we request you please be patient, we appreciate this must be frustrating. We have to supply our hosts with your ISP details to get you unblocked so you have full access to the forum once again. If you continue to repeatedly attempt logging in it will continue to lock you out due to the number of unsuccessful failed attempts.


Apologies to anyone who's affected 


Regards


Ed

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Re: Problems Logging onto ASOF

Post by Paulmold on Wed Aug 10, 2016 4:27 pm

I had problems logging on to this and one other forum (others that use same host were actually OK) despite logging on with correct username and password and the only way I could resolve it was to do a System restore to a date prior to the problem. Only my laptop was affected, phone and tablet let me log on without a problem, so I think it was an operating system problem (win10).

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Re: Problems Logging onto ASOF

Post by Admin on Sat Aug 13, 2016 5:15 pm

I have opened up this section to guests, so if you are a member who's experienced any incidents logging into ASOF as described above then please leave a comment here by clicking on reply along with a note of your forum username so we can get this sorted for you.

Regards

Ed

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Re: Problems Logging onto ASOF

Post by Lone-Renegade on Mon Aug 15, 2016 6:31 pm

I have not logged into the forums in a long time, but had no difficulty logging in at all, just thought I'd let you know.

Edit: I use Win 7 still, best OS ever :-)

Paul aka LoneRenegade


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Re: Problems Logging onto ASOF

Post by roli on Mon Aug 15, 2016 8:20 pm

Thanks for letting us know both Pauls

Odd situation as frederic couldn't sign in at his home but I signed in as him no problem from here.

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Logging in

Post by Marshman on Mon Aug 15, 2016 8:39 pm

In response to the warning I have just logged in OK as you can see
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Re: Problems Logging onto ASOF

Post by DoraExplora on Mon Aug 15, 2016 9:23 pm

I haven't tried logging in for a long time but had no issues using Chrome on a smartphone.

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Re: Problems Logging onto ASOF

Post by lead tortoise on Tue Aug 16, 2016 5:19 pm

No problems log in, Using mac
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Re: Problems Logging onto ASOF

Post by Archer1951 on Tue Aug 16, 2016 5:57 pm

Mines OK, use a safe login that comes with my security software though.
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Re: Problems Logging onto ASOF

Post by DavidT on Tue Aug 16, 2016 6:36 pm

I can login using my phone but not my pc. User name DavidT.
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Re: Problems Logging onto ASOF

Post by DavidT on Tue Aug 16, 2016 6:46 pm

See above post. It looks like the IP address is the problem, nt the user name. I will try rebooting the router, which should give me a new address.
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Re: Problems Logging onto ASOF

Post by Admin on Wed Aug 17, 2016 3:35 pm

roli wrote:Thanks for letting us know both Pauls

Odd situation as frederic couldn't sign in at his home but I signed in as him no problem from here.

It appears some users ISP addresses have been blocked Roger, which would explain why you were able to log in to frederic's account. 

To those affected we are trying to get this resolved but it's a complicated process so please bare with us.

If you are one of those getting the security guardian captcha screen then we will require both your username & your email address that you used when registering with the forum.

Thanks to those for letting us know their accounts are ok.

Regards

Ed

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Re: Problems Logging onto ASOF

Post by DavidT on Wed Aug 17, 2016 4:09 pm

Admin: Thanks for the email. Just to let you know that I was able to login using my PC.  Thanks for getting it sorted out.

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Re: Problems Logging onto ASOF

Post by Admin on Wed Aug 17, 2016 4:20 pm

DavidT wrote:Admin: Thanks for the email. Just to let you know that I was able to login using my PC.  Thanks for getting it sorted out.

David

Thanks DavidT

Thats interesting to know, others when we have reset passwords have still been unable to get through the online guardian captcha screen so thats reassuring to know its worked for you. Hopefully we can get a few others members through this way. It's a rather frustrating problem to encounter.

Ed

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Re: Problems Logging onto ASOF

Post by Admin on Wed Aug 17, 2016 4:28 pm

DavidT wrote:See above post. It looks like the IP address is the problem, nt the user name. I will try rebooting the router, which should give me a new address.


Actually DavidT makes a very good point here, if members unable to sign in could reboot their router / hub then it should change the assigned ISP address & may then allow you to sign in.

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log in problems

Post by Doris on Wed Aug 17, 2016 10:09 pm

Hi 
I had this problem a few weeks ago on my tablet when away from home,tried laptop and was able to log on. Been fine since I came home.
Louise


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Re: Problems Logging onto ASOF

Post by DavidT on Thu Aug 18, 2016 7:46 am

Admin reset my password for me and I was able to log in. However, I changed the password and was locked out again. How can anyone think that changing your password is "suspicious activity"? Admin reset my password again, but I was still unable to log in. So, I left my router switched off overnight and got a new IP address. I was then able to log in. I will leave it a while before I change the password again. Thanks for your help Admin!
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Re: Problems Logging onto ASOF

Post by frederic on Thu Aug 18, 2016 9:23 am

Tried again on my home machine and no luck but was able to on my tablet via the same router hopefully my password is the same if I try on my tablet when away from home. Will also reset the router and failing that get the base checked out
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Re: Problems Logging onto ASOF

Post by frederic on Thu Aug 18, 2016 9:51 am

Just tried again after being on the tablet, logged in ok! Will keep an eye on things
Thanks
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Re: Problems Logging onto ASOF

Post by Dago on Sun Aug 21, 2016 2:04 pm

Had similar problems logging in. Even spoke with Admin about new password. Hey presto, just tried again a few minutes ago and the original login details now work fine!

So as some one else said  "I'm BACK"  boo

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Re: Problems Logging onto ASOF

Post by Admin on Mon Aug 22, 2016 10:09 am

Dago wrote:Had similar problems logging in. Even spoke with Admin about new password. Hey presto, just tried again a few minutes ago and the original login details now work fine!

So as some one else said  "I'm BACK"  boo

Thats great news Dago up!

Was just about to reset your password but then spotted this post so will leave well alone happyyes If you encounter the same problem (or anyone else) do let me know.

Thanks for the generous donation Peter, you didn't have too but once again it's greatly appreciated celebrate1


Thanks to other members who've also posted here with updates to signing in, this issue has been / is a real pain, anyone else still affected we will do all we can to get you sorted.


Best Regards

Ed

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Re: Problems Logging onto ASOF

Post by daisy mae on Mon Aug 22, 2016 10:22 am

I tried to access the forum last night no go. not about logging in, couldn`t get the forum up to log in.slow this morning as well.
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Re: Problems Logging onto ASOF

Post by Paulmold on Mon Aug 22, 2016 10:28 am

Same here last night, couldn't load up forum at all. Host problem because I couldn't load another forum that uses same host whereas others were OK.

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Re: Problems Logging onto ASOF

Post by Admin on Mon Aug 22, 2016 10:35 am

Paulmold wrote:Same here last night, couldn't load up forum at all. Host problem because I couldn't load another forum that uses same host whereas others were OK.

daisy mae wrote:I tried to access the forum last night no go. not about logging in, couldn`t get the forum up to log in.slow this morning as well.


Thanks Paul & Daisy Mae

I've noticed a bit of lag since being on this morning. 

I wasn't able to get on over the weekend so unaware who the forum was performing. Its possible the hosts were carrying out maintenance, we don't always get advance notice.

It's always handy to be informed of any issues in case as on this occasion I've missed them.

Regards

Ed

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Re: Problems Logging onto ASOF

Post by Dago on Tue Aug 23, 2016 12:17 pm

Thanks Admin,

Nice to be back and happy to be able to do my bit! allthumbz allthumbz allthumbz

Peter

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