The Auto-Sleeper Motorhome Owners Forum (ASOF)
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Truma iNet box

+3
Dbvwt
Tinwheeler
brains
7 posters

Go down

Truma iNet box Empty Truma iNet box

Post by brains Thu Sep 26, 2024 3:36 pm

Our 2021 Nuevo EK came with a Truma iNet box allowing remote control of heating and water heater over Bluetooth. Suddenly the Bluetooth connection has stopped working, and I can no longer see the device on my phone. The pairing button still flashes the blue light.
I have tried a factory reset and turning off the power for a minute but all in vain. Any ideas?

I have never put a SIM card in to use the SMS option, which annoyingly has always sat there flashing red. Does anyone use this, and what kind of SIM card do you recommend?

_________________
brian
brains
brains
Member
Member

Male

Posts : 40
Joined : 2013-09-09
Member Age : 77
Location : Surrey
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by Tinwheeler Thu Sep 26, 2024 3:50 pm

Have. You tried turning off Bluetooth on your phone, turning the phone off, leaving it for a few minutes, starting it up again and then turning Btooth back on and attempting to re-pair. It’s a common fix when phones stop connecting.
Tinwheeler
Tinwheeler
Donator
Donator

Male

Posts : 3899
Joined : 2018-09-20
Location : Kernow
Auto-Sleeper Model : None
Vehicle Year : None

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by brains Thu Sep 26, 2024 4:20 pm

Yes tried that, and using another device.

_________________
brian
brains
brains
Member
Member

Male

Posts : 40
Joined : 2013-09-09
Member Age : 77
Location : Surrey
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by Dbvwt Thu Sep 26, 2024 5:22 pm

Completely useless advice I’m sure but power the iNet box off and try again in the morning.
I’ve been amazed how some of these modern devices seem work the following day!
As I said, more than likely no use at all  smile!
Dbvwt
Dbvwt
Member
Member

Male

Posts : 3188
Joined : 2018-10-04
Location : Aylesbury
Auto-Sleeper Model : Symbol
Vehicle Year : 2018

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by Relaxez-Vous Fri Sep 27, 2024 11:41 pm

Did you use your Android mobile App to update your iNet box, I did and lost the Bluetooth connection. Unless they're issue an update I warned against updating.. Check out the reviews in the Play Store first.
Relaxez-Vous
Relaxez-Vous
Member
Member

Male

Posts : 1100
Joined : 2019-08-10
Location : Yorkshire
Auto-Sleeper Model : Kemerton XL
Vehicle Year : 2019

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by babian Sat Sep 28, 2024 7:32 am

May not help.

I once spoke to a fellow camper on a site who was walking around with his smart phone.
" no signal " I said.?
No I'm just walking around checking people's Bluetooth connections for their heating.
People never set up a private code/pin etc. He said. Leaves them open to others connecting up to their signal ......and shutting it down for ever !!!
He let people know what to do before it was too late.
It had happened to his mate.

Again might be no help here at all.
babian
babian
Member
Member

Male

Posts : 1077
Joined : 2019-05-11
Location : Northamptonshire
Auto-Sleeper Model : Warwick xl
Vehicle Year : 2014

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by brains Sat Sep 28, 2024 8:09 am

Relaxez-Vous wrote:Did you use your Android mobile App to update your iNet box, I did and lost the Bluetooth connection. Unless they're issue an update I warned against updating.. Check out the reviews in the Play Store first.
Yes, I updated with my iPhone. I wasn’t sure if it was the App itself or the box that was being updated. Can it be reversed?  How did you fix yours?

_________________
brian
brains
brains
Member
Member

Male

Posts : 40
Joined : 2013-09-09
Member Age : 77
Location : Surrey
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by Relaxez-Vous Sat Sep 28, 2024 7:23 pm

brains, I did not fix it. When I deleted the faulty iNet update and reinstalled the older version still available too from the Google App Play Store, I could not get past it wanting me to update back to the faulty firmware. So I disconnected the 12V power from the iNet box and hope Truma gets this sorted in the near future. I will only update if I read some positive reviews of a replacement firmware being available.

Having working devices screwed up by a firmware update seems like an accident all too familiar to Microsoft or banks' credit card machines. Don't panic you can always visit your local bank branch to get things sorted out in person, Oh No they've closed and want all of us to use smart phones to access our digital money..
Relaxez-Vous
Relaxez-Vous
Member
Member

Male

Posts : 1100
Joined : 2019-08-10
Location : Yorkshire
Auto-Sleeper Model : Kemerton XL
Vehicle Year : 2019

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by Richard G Sat Sep 28, 2024 10:17 pm

brains wrote:Our 2021 Nuevo EK came with a Truma iNet box allowing remote control of heating and water heater over Bluetooth. Suddenly the Bluetooth connection has stopped working, and I can no longer see the device on my phone. The pairing button still flashes the blue light.
I have tried a factory reset and turning off the power for a minute but all in vain. Any ideas?

I have never put a SIM card in to use the SMS option, which annoyingly has always sat there flashing red. Does anyone use this, and what kind of SIM card do you recommend?
Just dont see the need to use phone to turn on heating etc i find it much simpler to switch on when I need it.

Mine flashed red for a year then I unplugged it.

Would much prefer to have accurate level indicators for Water and Waste tanks

RG
Richard G
Richard G
Member
Member

Male

Posts : 221
Joined : 2019-02-10
Location : Banbury
Auto-Sleeper Model : Broadway EL
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by brains Sat Sep 28, 2024 10:27 pm

Richard G wrote:
Just dont see the need to use phone to turn on heating etc i find it much simpler to switch on when I need it.

Mine flashed red for a year then I unplugged it.

Would much prefer to have accurate level indicators for Water and Waste tanks

RG
Agreed it’s not a big deal, although the App is the only way to see the temperature of the (hot) water which we do find helpful.

_________________
brian
brains
brains
Member
Member

Male

Posts : 40
Joined : 2013-09-09
Member Age : 77
Location : Surrey
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by Richard G Sat Sep 28, 2024 10:41 pm

My hot water is either Eco or Hot!
Richard G
Richard G
Member
Member

Male

Posts : 221
Joined : 2019-02-10
Location : Banbury
Auto-Sleeper Model : Broadway EL
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by brains Sat Sep 28, 2024 10:51 pm

Richard G wrote:My hot water is either Eco or Hot!
That’s the aim, not the actual. No point getting out of bed with tepid water. smile!

_________________
brian
brains
brains
Member
Member

Male

Posts : 40
Joined : 2013-09-09
Member Age : 77
Location : Surrey
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2021

Back to top Go down

Truma iNet box Empty Re: Truma iNet box

Post by CC Sun Sep 29, 2024 10:41 am

Use my phone to operate the heating & water all the time, why wouldn’t you?

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3838
Joined : 2011-02-05
Member Age : 59
Location : North Norfolk
Auto-Sleeper Model : Broadway EB
Vehicle Year : 2019

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum