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Wood grain vinyl furniture covering issue

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Cymro
The Bargee
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Post by CC Tue Jul 09, 2024 11:10 am

As I’ve said previously me repairing this panel is a last resort… it’s covered under the dealers warranty & the dealer has agreed to fix it, the issue is obtaining a replacement from Auto-Sleepers, have contacted them once again today in the hope of getting some kind of response, otherwise my dealer is going to start feeling the heat very soon!

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Post by The Bargee Tue Jul 09, 2024 11:23 am

Let's hope they respond OK and you get a perfect new panel. I wouldn't accept anything less under warranty.

One of the benefits of these forums is that issues can be discussed for the benefit of all readers, indeed others who may face a similar issue without the backing of a warranty.
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Post by CC Tue Jul 09, 2024 3:50 pm

The Bargee wrote:Let's hope they respond OK and you get a perfect new panel. I wouldn't accept anything less under warranty.

One of the benefits of these forums is that issues can be discussed for the benefit of all readers, indeed others who may face a similar issue without the backing of a warranty.


Thanks Bargee… have had a reply from both Choose Leisure & Auto-Sleepers pretty much saying the same thing, it seems Auto-Sleepers don’t seem to know if they have this vinyl colour any longer, as I’ve pointed out to AS I understood they supported motorhomes for 10yrs so why haven’t they got the vinyl I require at 5yrs old, not very impressed that they can’t answer at this stage what should be a relatively straightforward enquiry  shrugg

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Post by The Bargee Tue Jul 09, 2024 7:16 pm

CC wrote:


Thanks Bargee… have had a reply from both Choose Leisure & Auto-Sleepers pretty much saying the same thing, it seems Auto-Sleepers don’t seem to know if they have this vinyl colour any longer, as I’ve pointed out to AS I understood they supported motorhomes for 10yrs so why haven’t they got the vinyl I require at 5yrs old, not very impressed that they can’t answer at this stage what should be a relatively straightforward enquiry  shrugg


That seems to be a very poor response. It is very difficult to tell from photographs on screens but the present production (as per AS website) appears to use a remarkably similar finish. Might it be worth taking something like a locker door or drawer along to the nearest AS dealer and comparing with a new model. You shouldn't have to do that but if it is the only way to expedit then it could help.
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Post by CC Tue Jul 09, 2024 8:54 pm

They seem to know the colour “Elmdunkel Wood” from the AS build number I guess, the issue is Auto-Sleepers don’t seem to know if they have it or not… 

Auto-Sleepers told my dealer on the 4th July they would need to check if they have the Elmdunkel Wood vinyl in stock & will update them as soon as possible, the dealer says they have since requested an update from AS but heard nothing more.

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Post by CC Wed Jul 10, 2024 12:41 pm

Further response from AS today states the furniture board colour is no longer available, so the next time you read they support vehicles for 10 yrs take no notice, our motorhome is half that age… 

Interestingly our dealer has told us today they’ve ordered a replacement panel, but Auto Sleepers need 6 weeks to produce the panel, so I’m expecting when the panel eventually gets fitted for there to be a colour difference in light of AS telling me it’s no longer available. 

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Post by gassygassy Wed Jul 10, 2024 6:27 pm

That's interesting CC. I asked for a quote to replace my 1999 wardrobe front panel and the pattern posed no problem.
Now, I have accepted a quote for another job but they haven't told me a date . . .I must remember to start the one-or-more-phone-calls-a-day process which seems to be necessary for anything to happen. Plus the obligatory email per day of course.
Having said that, I think that the A/S service manager is not a job I would seek wholeheartedly. He must get over a hundred calls a day and must be running ragged not knowing how to prioritise them.

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