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Thule single electric step.

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Thule single electric step. Empty Thule single electric step.

Post by Mollytardis Sat Jun 01, 2024 9:17 am

Hi guys,
Reversed into low brick wall, completely bent the thule step.
Took it off and it got a label 309972 and the only step i can find is 309968.
I emailed thule, and auto sleeper factory spares and both have not replied.
Has anyone had to replace their step and are they the same  step?
Thanks in advance.
John.
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Post by Caraman Sat Jun 01, 2024 4:43 pm

Fortunately, I haven't had to replace the step.  This is partly because the step automatically stows itself when the engine is started.  Doesn't yours do the same?
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Post by Mollytardis Sat Jun 01, 2024 5:14 pm

Caraman wrote:Fortunately, I haven't had to replace the step.  This is partly because the step automatically stows itself when the engine is started.  Doesn't yours do the same?
It did before i bent it up hitting a low wall.as said its beyond repair.,it needs replacement ,hence the question.
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Post by Caraman Sat Jun 01, 2024 6:02 pm

That must be annoying 😖
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Post by Dbvwt Sat Jun 01, 2024 6:30 pm

Perhaps a daft question and I genuinely feel your pain but if you were reversing, the engine must have been running so why hadn’t the step retracted?
Replacing the step without finding out why it hadn’t retracted in the first place might be costly.
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Post by Mollytardis Sat Jun 01, 2024 7:04 pm

It had properly retracted under the motorhome.
I was reversing down a lane, the body work was higher than the wall, but the retracted step was lower than the bodywork, it hit the wall, whixh was about 6inches high. The electrics are fine, the step is now bent.
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Post by Mike187 Sat Jun 01, 2024 7:52 pm

You will find current models here. [You must be registered and logged in to see this link.]

They make a 460mm and a 550mm wide step, in the Information section you will see the dimensions so you can match them up to yours. Model numbers change but I suspect that little changes and dimensions are the same.

There is also a compact model at 500mm, the compact refers to the height of the step when folded [You must be registered and logged in to see this link.]

Mike

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Post by Mollytardis Sat Jun 01, 2024 8:22 pm

Hi mike, 
The nearest to my existing step is product number 309968, and it looks the same as my product number 309972. But before splashing out £300 i want to make sure its comparable.
Thanks john
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Post by Caraman Sat Jun 01, 2024 8:41 pm

I have found the Auto-Sleepers Parts Enquiry System to be pretty good:

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Post by Mollytardis Sat Jun 01, 2024 9:04 pm

I will give the spare department another email. I know they no longer have a phone line to contact.
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Post by Caraman Sat Jun 01, 2024 9:15 pm

Mollytardis wrote:I will give the spare department another email. I know they no longer have a phone line to contact.
I logged on to their enquiry system rather than sending e-mails
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Post by Mollytardis Mon Jun 10, 2024 12:49 pm

Had confirmation that 309968 is the same step, ordered it £299 on Wednesday, fitted it on saturday, working as it should.
Thanks for everyone's input.
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