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Toolstation

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Toolstation Empty Toolstation

Post by groundhog on Sat Aug 08, 2020 9:45 pm

Over the years I have bought quite a few items from Toolstation, never a problem and they seem to have excellent reviews.

Recently bought some De Walt tools (strimmer, hedge cutter, pole saw) which should have each come with a spare battery, when they arrived there was only one battery not three! OK mistakes happen, nothing to shout about... except..
I have now e mailed them six times, phoned three times holding for 45 minutes on one call, spoke to a charming Lady who said someone would call me back (as if) and nothing has been heard weeks later. Really hacked off with them and now about to buy a bunch more stuff, from someone else!!
Anyone ever tried going through a credit card company under section 72 to get recompense? Not many things make me angry but this really has. tap_fingers
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Post by Aldercow on Sat Aug 08, 2020 10:50 pm

Frequently use Toolstation & Screwfix - seems to be on a weekly basis at present as have both in town. Have found in past that some Toolstation products are cheap & flimsy, however branded items are fine & usually cheaper than Screwfix. Disappointed to hear they have not sorted the problem for you. I find sometimes you get things which people have had & returned minus parts like a plumbing valve I bought to find it was missing the pipe olives & nuts! Hope they sort it for you.
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Post by Mrgeoffrey on Sat Aug 08, 2020 10:55 pm

Sorry to hear about your issues with toolstation but if my experience is anything to go by a " section 75 " claim will probably sort it but could take 6 weeks or so.

Me and Mrs Geoffrey had a holiday booked with "Secret escapes" to Corfu coronavirus meant it was cancelled and after exchanging a few emails with them requesting a refund I eventually gave up and made a section 75 claim.

I guess most credit card providers are similar and with mine (Nationwide) it was relatively easy , they had a downloadable form to fill out giving the details of the claim which is posted back to them , they contacted me a couple of times to reassure me they were dealing with the claim but due to the volume of claims it may be several weeks after about six weeks I received a letter to say the funds had been 're credited to my credit card account. 

You can also keep chasing Toolstation at the same time.

Hope you get it sorted  Geoff


Last edited by Mrgeoffrey on Sat Aug 08, 2020 10:57 pm; edited 1 time in total (Reason for editing : spelling)
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