The Auto-Sleeper Motorhome Owners Forum (ASOF)
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Quality controll

Page 3 of 3 Previous  1, 2, 3

Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by Pete Taylor on Tue Aug 11, 2020 9:47 pm

Is there some way that legislation compels this thread to be posted on, or linked to, the AS Sales website? Dreadful, absolutely dreadful.

_________________
Cheers,

Pete.


www.petetaylor.org.uk
Pete Taylor
Pete Taylor
Donator
Donator

Male

Posts : 666
Joined : 2012-11-12
Member Age : 69
Location : Cheshire
Auto-Sleeper : Stanton.
Vehicle Year : 2014

http://www.petetaylor.org.uk

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by Aldercow on Tue Aug 11, 2020 10:24 pm

I’ve had a lot of Auto-Sleeprs over the years. Starting back in 1982 with a A-S Renault Trafic RV50 solid sided raising roof van. Back then the furniture was sturdily made with doors that fitted precisely into the openings not like now where there fitted on the outside. Everything was finished to a high standard. However things did go wrong sometimes as in 1984 I bought a A-S Renault RCX hightop. On driving part way home I noticed random electrical things happening with lights coming on etc. When home I found the wiring loom smoking underneath van at rear. Being an aircraft electrian I investigated & found when drilling down through van metal floor to install cold water pipe to sink A-S had actually drilled through wiring loom to rear of van. Wet had got in & shorted & melted it all together. I stripped it out & rebuilt part of the loom. Sent A-S then Mr Trevelyan a strong letter & got a cheque back just to cover my materials & no admission that it was their fault. In 2009 I bought a A-S Dorset EL from Marquis- loads of faults - some thought to be so bad that the service centre supposedly showed the management. In 2011 I bought a A-S Warwick Duo - lovely van with no faults at all - still miss that van now. In 2016 I bought a Merc Stanton which in second year ended up with a bad case of damp. So what are my personal conclusions- vans were better made years ago probably by a more dedicated workforce. As times have progressed vehicles have become more complex (electrically) & are put together by lower paid less skilled employees who have probably been brought in off the street, shown how to do an operation & then let free. The problem is poor quality seems endemic across most big manufacturers. It’s us the purchasers who have to go through the pain of getting things put right.
Aldercow
Aldercow
Member
Member

Male

Posts : 85
Joined : 2016-02-18
Member Age : 57
Location : Yeovil, Somerset
Auto-Sleeper : Mercedes Stanton
Vehicle Year : 2016

mikethebike and RCBirmingham like this post

Back to top Go down

Quality controll - Page 3 Empty Re: Quality Control

Post by marconi on Tue Aug 11, 2020 11:05 pm

Pete Taylor wrote:Is there some way that legislation compels this thread to be posted on, or linked to, the AS Sales website? Dreadful, absolutely dreadful.

I think you may have a typo there. However I think I know what you are getting at. Company sales sites will only carry good testimonials or fabricated ones.

I often wonder whether these people exist or are on this Forum. Mr & Mrs Blinkworth, Mr & Mrs Rickman, Mrs Bywater, Mr Conway, Mr Sinclair, Mr & Mrs Jones, Mr Wright, Mr & Mrs Woodward, Joan & Anita, Mr & Mrs Newell, Mr Stemmett, Mr Lockie, Mr Wiseman, Mr Lewis, Mr Harper, Mr & Mrs Evans, Mrs Jones, Mr Smith, Mr & Mrs Curtis.


They are 20 owners who appear have said good things about A/S, a small representative number of customers. One seemed to be looking forward to his 2019 Habitation Service with Mr Mark Burdett in September. Apparently he used to answer emails sent to the Service Department. You don't get answers now.
marconi
marconi
Member
Member

Male

Posts : 508
Joined : 2019-03-17
Location : Northamptonshire
Auto-Sleeper : Nuevo EK
Vehicle Year : 2019

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by mikethebike on Wed Aug 12, 2020 1:32 pm

I am sure there will at least 20 satisfied owners! allthumbz

Micky
mikethebike
mikethebike
Member
Member

Male

Posts : 3273
Joined : 2012-03-01
Location : peterborough
Auto-Sleeper : none

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by RCBirmingham on Wed Aug 12, 2020 10:43 pm

marconi wrote:
Pete Taylor wrote:Is there some way that legislation compels this thread to be posted on, or linked to, the AS Sales website? Dreadful, absolutely dreadful.

Given I now have a list of some 20 faults on my brand new Broadway FB which, by the service managers own admission, should have been dealt before it left the factory. I have asked why these were not picked up by a quality check, he had no real answer. You almost feel that they just didn't care and forgot that customers give them income to pay for their mortgages, buy cars and go on holidays etc..
The service manager has taken my concerns on board and has flagged the issues with production, but I do wonder if senior management actually know about the quality, or lack of quality and care that happens on the shop floor, it might have been nice for them to actually acknowledge they have fell short. 
AS are picking the van up from my home and will have it for a week to do the internal work, then a week over at the paint department, I have said I'll go over to pick it up and will go through my list to make sure they haven't 'overlooked' anything.. the saga continues. 
RCBirmingham
RCBirmingham
Member
Member

Male

Posts : 10
Joined : 2020-06-14
Location : Redditch
Auto-Sleeper : Broadway FB
Vehicle Year : 2020

mikethebike likes this post

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by Gollum on Thu Aug 13, 2020 12:55 pm

Aldercow wrote:So what are my personal conclusions- vans were better made years ago probably by a more dedicated workforce. As times have progressed vehicles have become more complex (electrically) & are put together by lower paid less skilled employees who have probably been brought in off the street, shown how to do an operation & then let free. The problem is poor quality seems endemic across most big manufacturers. It’s us the purchasers who have to go through the pain of getting things put right.

Your not far wrong. I worked at the AS factory for 8 years(early 2000s) in the research and development dept. Out on the factory floor there was very much a team atmosphere and pride in what they were producing, sometimes the guys on each stage were checking the work of the previous stage and quality control was very tight. I have recently heard that a lot has changed at the factory and many of the people that I knew then have left, retired or sadly died. When I was there some of the guys I knew had been there since the company started and were true coach builders not as possibly today just trained fitters.
Gollum
Gollum
Member
Member

Male

Posts : 17
Joined : 2020-08-11
Location : Monmouth
Auto-Sleeper : Neuvo ES
Vehicle Year : 2007

mikethebike, Aldercow, bainzie and marconi like this post

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by burlingtonboaby on Thu Aug 13, 2020 2:37 pm

Hi Gullum,
Welcome to the forum from misty cool Bridlington,nice to hear from a previous A/S employee.
Boaby
burlingtonboaby
burlingtonboaby
Donator
Donator

Male

Posts : 9664
Joined : 2011-11-15
Member Age : 71
Location : Bridlington
Auto-Sleeper : Warwick duo
Vehicle Year : 2016

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by RCBirmingham on Wed Aug 19, 2020 11:35 pm

By way of an update. The following was sent to the head of customer service at Nick Whale Motorhomes this afternoon:

Attila

You may remember back on Monday 27th July you had my van in to replace the faulty control panel (on what was a 3 week old van). Well I'm pleased to say it has worked fine ever since.

I am less pleased to be writing this e-mail as at the time I dropped the van off (and via e-mail before) I highlighted a number of paintwork issues, not least a large crack on the O/S B pillar as well as others. When I picked the van up from you on the 27th July I was told that you would be contacting me shortly to arrange for the paintwork to be sorted. After waiting patiently for 3 weeks I ended up contacting AS direct and have subsequently booked it in myself, they have no record of having heard anything from your-self in respect to this matter, not exactly the high level of customer support I was expecting.

The van was picked up yesterday by AS from my home, as well as the paintwork issues they are also undertaking work on a long 'issues' list including:

1. Paint issues x 4. (Rear Panel, N/S Front Window Surround, O/S B Pillar crack in finish, Rear Panel (tow bar fitment scratch?) + a new one I have found - N/S front roof above passenger - large fleck in the gel coat.
 
 2. Handbrake still 'creaks' when on a hill
 3. Extractor fan sometimes requires a 'tap' to get it working when turned on
 4. CO2 Alarm (needs replacing as will not turn off)
 5. Rubber retainer in sink (to hold glass cover) has come off (screwed in too tight, so has pulled right through the retainer)
 6. Whole of the 'kitchen' unit not level, draws out of alignment, overall very poor fit and finish
 7. Screw in L/H rear of hob not fixed correctly
 8. Scratch / imperfection to the front right of the hob
 9. Shelves above bed on N/S - Material not finished / glued down correctly on the underside of the shelves
 10. Excessive play in both front door Remis blinds, need to be tightened.
 11. Edging to high level front cupboard just behind passenger seat coming loose. 
12. Sealant to bottom of shower surround seems to be not done on area to rear of where shower doors fold back, if done, it's not to the same standard of the rest of the shower which also happens to be easier to see / reach.
13. Matting on the step as you enter the van has become unglued from Velcro fixing, needs to be glued down properly / better quality Velcro adhesive needs to be used.
14.The microwave is only sitting on one of the front legs, the other will not wind down and needs something underneath it (like a beer mat) for it to actually be doing what it should (and that's not providing us with a bloody awful rattle when driving)
 15.We had a second leisure battery fitted by Nick Whale motorhomes, I have a feeling it has been wired with the positive and negative both coming of the original battery, as far as I am aware, when filing a 2nd leisure battery, you should take the positive from one battery and the negative from the second battery to ensure equal load and draw distribution. I know this is a dealer issue, but can you investigate and put it right please.
16. the rear small skylight over the bathroom, about a ¾ inch crack – skylight needs to be replaced


Whilst I don't expect you to have done anything about the above, some of these problems should have been picked up during a PDI inspection by your-selves, AS have also admitted that the van shouldn't have left the factory with the paintwork issues and the sheer number of problems I have picked up.


Ultimately, as the customer I feel I have been let down by both your-selves and AS, I am the one having to chase things up, book time off work to take the van to yours, wait at home to have the van picked up by AS, not exactly the service I was expecting having spent over £60k on a brand new van. 

Yours

Steve Baylis
RCBirmingham
RCBirmingham
Member
Member

Male

Posts : 10
Joined : 2020-06-14
Location : Redditch
Auto-Sleeper : Broadway FB
Vehicle Year : 2020

mikethebike, spanner and FreelanderUK like this post

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by jim ralph on Fri Aug 21, 2020 9:35 pm

marconi wrote:The 2019 Nuevo is unbelievable.

Too much bad workmanship, so many design faults, not fit for purpose in so many ways. AS do not want to know.
Agree totally Marconi...had numerous faults with my Broadway EK going back twice to the dealer sometimes for the same thing.Sent a letter of complaint to A.S..never had the courtesy of a reply. They couldnt care less it looks like.
jim ralph
jim ralph
New Member
New Member

Male

Posts : 2
Joined : 2020-06-21
Location : llanfair Caereinion Mid Wales
Auto-Sleeper : broadway
Vehicle Year : 2016

CC likes this post

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by CC on Sat Aug 22, 2020 6:27 pm

Reading through this thread although shocking doesn’t really surprise me... The Trouble with Auto Sleepers is it goes right to the top ie the directors & CEO who don’t give a stuff! If they don’t care then what incentive is there for the workforce below them? 

With Trigano a multi billion pound international company taking over “the profits“ I don’t expect things to get any better only worse. I’ve seen and personally experienced way too many things at Auto-Sleepers from head office to the service centre, never mind their abysmal Marquis network to have any confidence in any part of them. 

Our last dealings with the service centre (since Mark Burdett left) resulted in myself having to rip out & correct the work they carried out & a full refund being given by the service centre. I’ve not, nor do I intend to return to them ever again unless absolutely desperate.

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3547
Joined : 2011-02-05
Member Age : 55
Location : North Norfolk
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2010

http://www.autosleeperforum.co.uk/

spanner and Aldercow like this post

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by Bad Penny on Sat Aug 22, 2020 11:31 pm

My experience of the Trigano group, when I called at their factory in Spain for help with a warranty problem, was one of absolutely no interest in helping us at all..

We were repeatedly told by three different people, "We build them not repair them" you will have to leave. When I told them if we didn't get help, we would have to cut our holiday short and return home to the UK. Their reply was, "yes you will" They also told me my warranty didn't apply outside the UK.

This conversation took place in a little Spanish, English and finally French. Eventually our persistence paid off and they gave us the name of a local company together with a sketch of how to find them, who could help us.

We explained to the owner of this small company, how the factory wouldn't help us, so he rang them either to give them a few choice words or to order a part, I'm not too sure which. After lunch we returned at the alloted time to find our MH fixed and ready to go. Cost zero, work done under warranty which we expected. 

A few euros did change hands, from two very grateful people, who could now continue with the rest of their holiday.

I just hope that AS don't follow the attitude of the Spanish factory under the present Trigano group. Reading some of your complaints, it seems changes are already taking place.
Bad Penny
Bad Penny
Donator
Donator

Male

Posts : 1376
Joined : 2013-11-14
Member Age : 74
Location : South west Wales coast
Auto-Sleeper : Ex Broadway owner
Vehicle Year : 2014 mod

Back to top Go down

Quality controll - Page 3 Empty Nothing Has Changed

Post by Ronp on Thu Sep 10, 2020 10:16 am

Reading your post, it reminds me of the issues that I experienced when I purchased my Autosleeper. It was delivered with numerus faults ranging from missing furniture fittings, mismatched internal lights, slashed carpets and the battery charger not being turned on.
But the biggest was water leaks from all windows plus the Heiki roof, it went back to marquis seven times, and then to Autosleepers themselves five times. On the last occasion they kept it for two weeks and loaned me an alternative van whilst they repaired it.  
 
The good news is that from year three onwards it has been faultless (apart) from the usual wear and tear issues you would expect. 
 
But what really concerns this is that this all happened in 2005-2007. So, it just goes to show that nothing has changed in fifteen years!
 
I still have my Gatcombe and although I have often thought of changing it to a new Autosleeper, the thought of going through all this hassle again gives me nightmares.
Ronp
Ronp
New Member
New Member

Male

Posts : 3
Joined : 2018-01-22
Location : Milton Keynes
Auto-Sleeper : Gatcombe
Vehicle Year : 2005

Back to top Go down

Quality controll - Page 3 Empty Re: Quality controll

Post by modelman on Thu Sep 10, 2020 1:11 pm

Gollum, I think what you said re the early 2000s is very encouraging, for my 2003 Amethyst is spot-on, everything works no 'iffy' bits, nothing fell or falling off, dry, & tight & the furniture seems well put together & rattle-free.
A very enjoyable van to own.

_________________
I DO have to grow old, I DO NOT have to grow up!
modelman
modelman
Donator
Donator

Male

Posts : 5198
Joined : 2011-09-16
Member Age : 74
Location : Barnsley,S/Yorks
Auto-Sleeper : Amethyst
Vehicle Year : 2003

http://www.modelslipway.com

Back to top Go down

Page 3 of 3 Previous  1, 2, 3

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum