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2019 Bourton Mercedes Electrics Issues

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2019 Bourton Mercedes Electrics Issues - Page 6 Empty Re: 2019 Bourton Mercedes Electrics Issues

Post by Skizzydo on Tue Aug 18, 2020 5:18 pm

The woes and gnashing of the teeth etc  between the dealers, AS and Sargent is akin to Boeing’s the FAA and the operators, we know we have a problem with the Burton ( 787 delete as appropriate)but it’s not ours it’s somebodies elses problem, and if it has problems you paid for it and we are keeping the monies anyway...... 
How about a class action against   - well pick a name, they will all blame someone else.
 Oh well time to look for another vehicle and guess what at the bottom of the list will be AS
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2019 Bourton Mercedes Electrics Issues - Page 6 Empty CONTROL PANEL

Post by EVY on Fri Oct 02, 2020 9:35 am

LDPD wrote:"Also ensure the dealer updates the software to include the over ride facility to the control panel."

What is this over ride facility you refer to?
I see from your profile you've got an early version of next century's model!  scratch head
PRESS AND HOLD SETTINGS BUTTON ON CONTROL PANEL, THIS LETS YOU INTO ENGINEERS SETTINGS,JUST USED IT TO GET MY STEP WORKING.
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Post by Skizzydo on Fri Oct 02, 2020 5:12 pm

We have actually achieved three trips recently ( 2x 4 days and one of 11 days ) where the Haunted Snail seemed to behave itself electrically.  The First time ever since we bought this machine that nothing seems to have seriously gone wrong, it still has to back to the dealership for some parts and further investigation  though . 
One of the wet locker locks failed.
So far the auto steps has been isolated, but works on manual but still comes in when the engine is started. The timing of the steps run in has been shortened.
The Habitation door has been isolated from its power source by application of some insulation tape over the contacts, so we can lock the door by key and know it stays locked.
Otherwise at the moment the gremlins have been quietened down somewhat.
But we have got warnings that stay on for 2 seconds on the harmony system. I did manage to read it on one occasion when it said the vehicle battery only had 10. 9 v when it had 12.7v  ( Its lying again )still looking into that regarding the time the warning is visible, and its duff information.
Still looking for another vehicle that suits our needs though.


Last edited by Skizzydo on Fri Oct 02, 2020 5:23 pm; edited 1 time in total (Reason for editing : adding some extra words .)
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Post by kandjking on Sun Oct 11, 2020 11:22 am

LDPD wrote:
KMRTOPAZ wrote:I have read on numerous occasions on this forum that Sargent are very helpful when approached with a technical question. You may benefit from a chat with them. Contact details are on their website.   Keith
Looks like issue is with all 2019 Mercedes based conversions from AS. Here's the story. I buy new from dealer. They get vehicle from AS. AS build with base from Mercedes(talked to Rygor and got to the heart of the issue) integrating with Sargent(talked to them and they confirmed that they were aware of the issue and trying to resolve but no immediate indication of when) and AS's own needs. With no help from dealer I had to do the legwork before talking to AS and being amazed(polite version!) to discover that it was a known issue. Put dealer in the picture and leaning on them to progress for a resolution. Three months on and patience wearing thin.
There is a software upgrade that Mercedes have to install, and if there is any after fit alarm installed (we had Autowatch Cat 1), it has to be removed. So... we had the Merc upgrade and we are still having issues. Latest we have been told is that the habitation door needs to be disconnected from the central locking alon with some other wiring change. This will mean that you will have to use the key to unlock the habitation door, the step wont come out automatically, nor will the awnng light come on automatically.
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Post by kandjking on Sun Oct 11, 2020 11:39 am

LDPD wrote:Anyone having problems with weird behaviour of the electrics in the habitation area?
When parked up, on ours the Mercedes electrics tries to enable an energy saving hibernation mode which appears to confuse the Sargent unit which does any, or all, of the following - operate the step, awning light or worst of all sets off it's own internal battery low alarm. Given this goes off randomly in the night, a good night's sleep is something to dream of (not in the van though!). This behaviour has existed since we took delivery three months ago and despite persistent chasing there's no sign of resolution. A vehicle designed for sleeping in, but you can't have an uninterrupted night's sleep! Fit for purpose? Anyone else with similar issues or sensible advice?
Not sure if yu have had this fixed. We ad same issues, plus ldoor light coming on instide, Park light on  dashboard....  There is a software update Mercedes need to do, and AS are now disconnecting the hab door from central locking and some other wiring change.
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Post by LDPD on Sun Oct 11, 2020 12:24 pm

kandjking wrote:
Not sure if yu have had this fixed. We ad same issues, plus ldoor light coming on instide, Park light on  dashboard....  There is a software update Mercedes need to do, and AS are now disconnecting the hab door from central locking and some other wiring change.

See my post of 17 March
Both Mercedes and Sargent software updates were required.
Since then all working as expected including hab door with central locking

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