2019 Bourton Mercedes Electrics Issues
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The Auto-Sleeper Motorhome Owners Forum (ASOF) :: Auto-Sleeper Motorhome Forums :: Auto-Sleeper "Coachbuilt Motorhomes" Forum
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Re: 2019 Bourton Mercedes Electrics Issues
It took a long while to get ours sorted as previously reported and, touch wood, all still seems to be OK.redcar56 wrote:Hi. Has anyone had the Mercedes update to stop the hibernation issue, we have finally got our MH back after having complete new EC700 panel & PSU and the Merc update done but the issue is still present, Hab light, hab door lock etc, to say I’m upset is an understatement
When the events you described occurred on our van we saw the red Parking light illuminate briefly on the dashboard each time, which was a clue to the fault originating in the Mercedes side rather than the hab electrics. If you see the red light then I suggest that the Mercedes update might need to be double checked.
Hope you get it sorted soon!
_________________
A retired couple, young at heart, in Oxfordshire
LDPD- Donator
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Posts : 149
Joined : 2017-12-12
Location : Oxford
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Hi, yes we got the flashing light, I’m surprised the update didn’t work, but then again this MH has spent more time at AS service or our dealer than we had it home.LDPD wrote:It took a long while to get ours sorted as previously reported and, touch wood, all still seems to be OK.redcar56 wrote:Hi. Has anyone had the Mercedes update to stop the hibernation issue, we have finally got our MH back after having complete new EC700 panel & PSU and the Merc update done but the issue is still present, Hab light, hab door lock etc, to say I’m upset is an understatement
When the events you described occurred on our van we saw the red Parking light illuminate briefly on the dashboard each time, which was a clue to the fault originating in the Mercedes side rather than the hab electrics. If you see the red light then I suggest that the Mercedes update might need to be double checked.
Hope you get it sorted soon!
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
We have the same problem. The dealer tells us they have narrowed it down to the Sargent alarm system. It is not compatible with the new Mercedes cab. They have no alternative to offer so we will have no alarm system.
Ottersmum- Member
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Posts : 6
Joined : 2020-06-17
Location : Canterbury
Auto-Sleeper Model : Winchcombe
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
We use the same dealer, what alarm system did you have fitted.Ottersmum wrote:We have the same problem. The dealer tells us they have narrowed it down to the Sargent alarm system. It is not compatible with the new Mercedes cab. They have no alternative to offer so we will have no alarm system.
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Can't tell you exactly but they did say they have other vehicles with the same problem. It was a Sargent alarm and one they have fitted before, don't know the model. They think the problem lies with the new Mercedes cab. Pm me if you want
Ottersmum- Member
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Posts : 6
Joined : 2020-06-17
Location : Canterbury
Auto-Sleeper Model : Winchcombe
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Found it.. Cat 1 695 model Auto Safe
Thatcham approved.
Thatcham approved.
Ottersmum- Member
-
Posts : 6
Joined : 2020-06-17
Location : Canterbury
Auto-Sleeper Model : Winchcombe
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Same as ours thenOttersmum wrote:Found it.. Cat 1 695 model Auto Safe
Thatcham approved.
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
I have that alarm on my MB based MH, older though). Works perfectly and with the advantage it is integrated with the normal MB key, no separate fob. Confused by the reference to Sargent alarm, which it isn't.
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Peter L
PLOUGHLIN- Donator
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Posts : 4862
Joined : 2014-06-24
Member Age : 54
Location : NORTH HERTS
Auto-Sleeper Model : MB Gloucester
Vehicle Year : 2011
Re: 2019 Bourton Mercedes Electrics Issues
I realise that now. The problem is the new Mercedes so you wouldn't have had that problem
Ottersmum- Member
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Posts : 6
Joined : 2020-06-17
Location : Canterbury
Auto-Sleeper Model : Winchcombe
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Have you had the Mercedes update carried out as described earlier in this thread?redcar56 wrote:Same as ours thenOttersmum wrote:Found it.. Cat 1 695 model Auto Safe
Thatcham approved.
_________________
A retired couple, young at heart, in Oxfordshire
LDPD- Donator
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Posts : 149
Joined : 2017-12-12
Location : Oxford
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Yes, I had the update done, my Sargent was modified and wired direct to the battery, not the Merc PSU, and I had no Merc issues or alarm issues, then it went to AS who I think put it back and the Merc issues started again, mines in again Monday and I am determined to get to the bottom of this, it’s ridiculous.LDPD wrote:Have you had the Mercedes update carried out as described earlier in this thread?redcar56 wrote:Same as ours thenOttersmum wrote:Found it.. Cat 1 695 model Auto Safe
Thatcham approved.
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
We have had 2 updates at MB. Just sent you a message Redcar but have no idea how this forum works so not sure. Suggesting you give me a call
Ottersmum- Member
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Posts : 6
Joined : 2020-06-17
Location : Canterbury
Auto-Sleeper Model : Winchcombe
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Hi Martin, I was just wondering how you were getting on with your problems. If it's any consolation, mine went to Mercedes last week for the software update and also had a new EC700 fitted (latest firmware version) but my problems persist also. Worst bit is the alarm going off at stupid o'clock in the mornings but the random door noises, awning light and EC700 alarm are starting to get on my nerves a bit too!redcar56 wrote:Yes, I had the update done, my Sargent was modified and wired direct to the battery, not the Merc PSU, and I had no Merc issues or alarm issues, then it went to AS who I think put it back and the Merc issues started again, mines in again Monday and I am determined to get to the bottom of this, it’s ridiculous.LDPD wrote:Have you had the Mercedes update carried out as described earlier in this thread?redcar56 wrote:
Same as ours then
philoaks- Donator
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Posts : 6
Joined : 2020-07-04
Location : South Wales
Auto-Sleeper Model : Winchcombe
Vehicle Year : 2020
Re: 2019 Bourton Mercedes Electrics Issues
Hi Philphiloaks wrote:Hi Martin, I was just wondering how you were getting on with your problems. If it's any consolation, mine went to Mercedes last week for the software update and also had a new EC700 fitted (latest firmware version) but my problems persist also. Worst bit is the alarm going off at stupid o'clock in the mornings but the random door noises, awning light and EC700 alarm are starting to get on my nerves a bit too!redcar56 wrote:Yes, I had the update done, my Sargent was modified and wired direct to the battery, not the Merc PSU, and I had no Merc issues or alarm issues, then it went to AS who I think put it back and the Merc issues started again, mines in again Monday and I am determined to get to the bottom of this, it’s ridiculous.LDPD wrote:
Have you had the Mercedes update carried out as described earlier in this thread?
Ours is still at dealers, AS had to send Mercedes to our dealers to update the Merc software as the local Merc dealer cocked it up, I’m told it’s all fixed now. I further told when the vehicle goes into hibernation mode the hab light and lock will click / light once then never again as such.I’ve not got it back yet so we will see, they also had to disconnect our Autowatch alarm as they SAY that when it was reconnected it made the hab door lock click every 4 minutes. All sounds very strange to me but let’s see, whilst at the dealers the Merc guy updated 9 vans, he’s the guy who wrote the update.
redcar56- Member
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Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
I have just caught up with the electric problems with the Bourton Ours is also a 2019 pile of do do’s.
Two short stays over the last week we had daily Low battery warnings ( false ) , hab door doing its own thing and finally lost the security system. I did note that it was fairly normal if on hook up, if on battery power forget it.
I switched the cab radio on this morning and that unlocked the Hab door. Good game good game
I have lost all faith in the machine so it’s time to look for another vehicle. After a year of continual frustrations enough is enough.
The vehicle has all the updates both the EC700 and Mercedes done.
Time is up for the Haunted Snail.
Two short stays over the last week we had daily Low battery warnings ( false ) , hab door doing its own thing and finally lost the security system. I did note that it was fairly normal if on hook up, if on battery power forget it.
I switched the cab radio on this morning and that unlocked the Hab door. Good game good game
I have lost all faith in the machine so it’s time to look for another vehicle. After a year of continual frustrations enough is enough.
The vehicle has all the updates both the EC700 and Mercedes done.
Time is up for the Haunted Snail.
Skizzydo- Member
-
Posts : 55
Joined : 2016-03-27
Member Age : 77
Location : Hants
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Hi everyone
On September 1st I am due to take delivery of a 2019 AS Bourton, with an EC700 alarm system installed and have read this Forum dialogue with interest. I have alerted my dealer to my concerns about the Electrics issues and they have taken the matter on board and promised to investigate. But it seems many owners of this model have not yet had the problem resolved and in many cases the cause seems to be uncertain even after many months in most cases.
If anyone has had the the problem dealt with satisfactorily I would be grateful to learn what specific steps were taken, either by AS, by Mercedes or by a dealer - or a combination of all three. That would help me direct my questions to my dealer more accurately.
Thanks if you can assist.
Pete
On September 1st I am due to take delivery of a 2019 AS Bourton, with an EC700 alarm system installed and have read this Forum dialogue with interest. I have alerted my dealer to my concerns about the Electrics issues and they have taken the matter on board and promised to investigate. But it seems many owners of this model have not yet had the problem resolved and in many cases the cause seems to be uncertain even after many months in most cases.
If anyone has had the the problem dealt with satisfactorily I would be grateful to learn what specific steps were taken, either by AS, by Mercedes or by a dealer - or a combination of all three. That would help me direct my questions to my dealer more accurately.
Thanks if you can assist.
Pete
peewee- New Member
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Posts : 4
Joined : 2020-07-20
Location : norfolk
Auto-Sleeper Model : bourton
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
peewee wrote:Hi everyone
On September 1st I am due to take delivery of a 2019 AS Bourton, with an EC700 alarm system installed and have read this Forum dialogue with interest. I have alerted my dealer to my concerns about the Electrics issues and they have taken the matter on board and promised to investigate. But it seems many owners of this model have not yet had the problem resolved and in many cases the cause seems to be uncertain even after many months in most cases.
If anyone has had the the problem dealt with satisfactorily I would be grateful to learn what specific steps were taken, either by AS, by Mercedes or by a dealer - or a combination of all three. That would help me direct my questions to my dealer more accurately.
Thanks if you can assist.
Pete
In all honesty I would cancel the order and get out now. AS will never accept responsibility for any problems they can't solve or understand. The van is NCC approved, AS use delaying tactics and never give you the chance to use the NCC procedure to get a solution.
marconi- Member
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Posts : 938
Joined : 2019-03-17
Location : Northamptonshire
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
Ours has had all the updates also and although the EC700 is fine we also get the turn the radio on issue, it’s a strange motorhome this Skizzydo wrote:I have just caught up with the electric problems with the Bourton Ours is also a 2019 pile of do do’s.
Two short stays over the last week we had daily Low battery warnings ( false ) , hab door doing its own thing and finally lost the security system. I did note that it was fairly normal if on hook up, if on battery power forget it.
I switched the cab radio on this morning and that unlocked the Hab door. Good game good game
I have lost all faith in the machine so it’s time to look for another vehicle. After a year of continual frustrations enough is enough.
The vehicle has all the updates both the EC700 and Mercedes done.
Time is up for the Haunted Snail.
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
We have just returned after three days visiting our grandsons with the Haunted Snail.
1) I Isolated the electric feed to the habitation door by taping over the electric contacts at the bottom of the door , hinge side.
No locking on the fob now, but at least I doesnt unlock on its own now. The locks well using the key each time. I am Happy with that at the present time.
2) I lost the fill icon on the power supply indication screen, so now no water replenishment by external pump from the water drum
Each trip of the very few we have done in this heap of junk, has been both a challenge and frankly upsetting on various occasions.
.
I finally lost my cool with the dealership a few weeks ago and said you are having this piece of junk back, 14 months of continual hassle we have no confidence in the vehicle to actually spend more a couple of days away now.
I think they are trying now to find a solution in another vehicle But I insisted not under any circumstance will it be an Auto Sleeper!
I will go and see them in a few days time to see what they will offer me .
The next return of the HS to the dealership was due next week but now probably the backend of September. What a great service!
1) I Isolated the electric feed to the habitation door by taping over the electric contacts at the bottom of the door , hinge side.
No locking on the fob now, but at least I doesnt unlock on its own now. The locks well using the key each time. I am Happy with that at the present time.
2) I lost the fill icon on the power supply indication screen, so now no water replenishment by external pump from the water drum
Each trip of the very few we have done in this heap of junk, has been both a challenge and frankly upsetting on various occasions.
.
I finally lost my cool with the dealership a few weeks ago and said you are having this piece of junk back, 14 months of continual hassle we have no confidence in the vehicle to actually spend more a couple of days away now.
I think they are trying now to find a solution in another vehicle But I insisted not under any circumstance will it be an Auto Sleeper!
I will go and see them in a few days time to see what they will offer me .
The next return of the HS to the dealership was due next week but now probably the backend of September. What a great service!
Skizzydo- Member
-
Posts : 55
Joined : 2016-03-27
Member Age : 77
Location : Hants
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
I know your pain, ours was good apart from the radio incident which I understand why it happens but is not exceptable, ours had one night where the following happened 5 times hab light turned on, red park light on. Hab door lock activated but then it didn’t again,Skizzydo wrote:We have just returned after three days visiting our grandsons with the Haunted Snail.
1) I Isolated the electric feed to the habitation door by taping over the electric contacts at the bottom of the door , hinge side.
No locking on the fob now, but at least I doesnt unlock on its own now. The locks well using the key each time. I am Happy with that at the present time.
2) I lost the fill icon on the power supply indication screen, so now no water replenishment by external pump from the water drum
Each trip of the very few we have done in this heap of junk, has been both a challenge and frankly upsetting on various occasions.
.
I finally lost my cool with the dealership a few weeks ago and said you are having this piece of junk back, 14 months of continual hassle we have no confidence in the vehicle to actually spend more a couple of days away now.
I think they are trying now to find a solution in another vehicle But I insisted not under any circumstance will it be an Auto Sleeper!
I will go and see them in a few days time to see what they will offer me .
The next return of the HS to the dealership was due next week but now probably the backend of September. What a great service!
We will have a conversation with the dealer Monday, problem is we love a Burford Duo and have come so far, but we will see.
redcar56- Member
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Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Skizzydo likes this post
Re: 2019 Bourton Mercedes Electrics Issues
Like you we like our Bourton , it suits us having extras put on, but I think our loss of confidence has reached the bottom of the pit and now we are actively looking for a replacement.
Skizzydo- Member
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Posts : 55
Joined : 2016-03-27
Member Age : 77
Location : Hants
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
gemdeco and redcar56 like this post
Re: 2019 Bourton Mercedes Electrics Issues
LDPD wrote:Anyone having problems with weird behaviour of the electrics in the habitation area?
When parked up, on ours the Mercedes electrics tries to enable an energy saving hibernation mode which appears to confuse the Sargent unit which does any, or all, of the following - operate the step, awning light or worst of all sets off it's own internal battery low alarm. Given this goes off randomly in the night, a good night's sleep is something to dream of (not in the van though!). This behaviour has existed since we took delivery three months ago and despite persistent chasing there's no sign of resolution. A vehicle designed for sleeping in, but you can't have an uninterrupted night's sleep! Fit for purpose? Anyone else with similar issues or sensible advice?
I think the problem is with the Sargents software, you may need to return it to your dealer for an upgrade, you should have had an email about this from Sargents beginning of the year. (As usual some confusion about which software versions needs the upgrade)
Ours should have been updated but so many problems for the dealership to sort out it was missed by Spinneys Crewe.
The outcome, complete wipe-out of the Auto Sleeper control panel, Sargent did send a new one to the campsite by the next day, nightmare to replace,the panel is stuck on with mastic which is unbelievable!!
The our story is now turning into a saga
Jack Lee 2- New Member
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Posts : 2
Joined : 2020-06-28
Location : Blackpool
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
I think LPDP as me has had the lastest Sargent (46) update and Mercedes update but there are still issues.Jack Lee 2 wrote:LDPD wrote:Anyone having problems with weird behaviour of the electrics in the habitation area?
When parked up, on ours the Mercedes electrics tries to enable an energy saving hibernation mode which appears to confuse the Sargent unit which does any, or all, of the following - operate the step, awning light or worst of all sets off it's own internal battery low alarm. Given this goes off randomly in the night, a good night's sleep is something to dream of (not in the van though!). This behaviour has existed since we took delivery three months ago and despite persistent chasing there's no sign of resolution. A vehicle designed for sleeping in, but you can't have an uninterrupted night's sleep! Fit for purpose? Anyone else with similar issues or sensible advice?
I think the problem is with the Sargents software, you may need to return it to your dealer for an upgrade, you should have had an email about this from Sargents beginning of the year. (As usual some confusion about which software versions needs the upgrade)
Ours should have been updated but so many problems for the dealership to sort out it was missed by Spinneys Crewe.
The outcome, complete wipe-out of the Auto Sleeper control panel, Sargent did send a new one to the campsite by the next day, nightmare to replace,the panel is stuck on with mastic which is unbelievable!!
The our story is now turning into a saga
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
Re: 2019 Bourton Mercedes Electrics Issues
redcar56 wrote:I think LPDP as me has had the lastest Sargent (46) update and Mercedes update but there are still issues.Jack Lee 2 wrote:LDPD wrote:Anyone having problems with weird behaviour of the electrics in the habitation area?
When parked up, on ours the Mercedes electrics tries to enable an energy saving hibernation mode which appears to confuse the Sargent unit which does any, or all, of the following - operate the step, awning light or worst of all sets off it's own internal battery low alarm. Given this goes off randomly in the night, a good night's sleep is something to dream of (not in the van though!). This behaviour has existed since we took delivery three months ago and despite persistent chasing there's no sign of resolution. A vehicle designed for sleeping in, but you can't have an uninterrupted night's sleep! Fit for purpose? Anyone else with similar issues or sensible advice?
I think the problem is with the Sargents software, you may need to return it to your dealer for an upgrade, you should have had an email about this from Sargents beginning of the year. (As usual some confusion about which software versions needs the upgrade)
Ours should have been updated but so many problems for the dealership to sort out it was missed by Spinneys Crewe.
The outcome, complete wipe-out of the Auto Sleeper control panel, Sargent did send a new one to the campsite by the next day, nightmare to replace,the panel is stuck on with mastic which is unbelievable!!
The our story is now turning into a saga
An update
We think our issues are resolved as reported back in March. We've managed some nights away and so far all seems to be working as it should now.
As reported previously, due to a total lack of confidence in our dealer we opted to deal directly with AS who we found very understanding. It also bypassed the dealer who we felt didn't have the understanding of the issues or same sense of urgency for a resolution as we did! If both the Mercedes update and Sargent updates are done correctly, the electrics gremlins should disappear - it seems to have worked for us.
_________________
A retired couple, young at heart, in Oxfordshire
LDPD- Donator
-
Posts : 149
Joined : 2017-12-12
Location : Oxford
Auto-Sleeper Model : Bourton
Vehicle Year : 2019
redcar56 likes this post
Re: 2019 Bourton Mercedes Electrics Issues
Unfortunately the updates haven’t solved ours and it was done by AS and the Mercedes software engineer, but that’s life, I’m now doing various tests for themLDPD wrote:redcar56 wrote:I think LPDP as me has had the lastest Sargent (46) update and Mercedes update but there are still issues.Jack Lee 2 wrote:
I think the problem is with the Sargents software, you may need to return it to your dealer for an upgrade, you should have had an email about this from Sargents beginning of the year. (As usual some confusion about which software versions needs the upgrade)
Ours should have been updated but so many problems for the dealership to sort out it was missed by Spinneys Crewe.
The outcome, complete wipe-out of the Auto Sleeper control panel, Sargent did send a new one to the campsite by the next day, nightmare to replace,the panel is stuck on with mastic which is unbelievable!!
The our story is now turning into a saga
An update
We think our issues are resolved as reported back in March. We've managed some nights away and so far all seems to be working as it should now.
As reported previously, due to a total lack of confidence in our dealer we opted to deal directly with AS who we found very understanding. It also bypassed the dealer who we felt didn't have the understanding of the issues or same sense of urgency for a resolution as we did! If both the Mercedes update and Sargent updates are done correctly, the electrics gremlins should disappear - it seems to have worked for us.
redcar56- Member
-
Posts : 136
Joined : 2017-11-25
Location : Kent
Auto-Sleeper Model : Burford Duo
Vehicle Year : 2019
gemdeco likes this post
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