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Mark at AS service dept ... shame

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Post by Cymro on 11/2/2019, 3:55 pm

Just heard that Mark is leaving. 
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Post by Spospe on 11/2/2019, 4:14 pm

I hope that his replacement is as helpful and accommodating.
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Post by Paulmold on 11/2/2019, 4:17 pm

Any idea where he's going.? Perhaps a Marquis branch to turnaround their service?

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Post by Askit on 11/2/2019, 4:19 pm

That really is sad news, but good luck to him in whatever he does next.

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Post by Quilter on 11/2/2019, 4:31 pm

A real “ can do “ man. He will be much missed.
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Post by burlingtonboaby on 11/2/2019, 4:41 pm

A really nice chap, always there to help, met him a couple of times over the years, always a smiling face at the workshop at 7.30 in the morning.
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Post by Cymro on 11/2/2019, 4:42 pm

Sorry but I don't yet have any further information.  I endorse the esteem in which Mark is generally held.

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Post by burlingtonboaby on 11/2/2019, 4:47 pm

Cymro wrote:Sorry but I don't yet have any further information.  I endorse the esteem in which Mark is generally held.

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Mark has just returned an e- mail to me, he was with Autosleeper for 30 years, he didn't say why he was leaving.
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Post by Bobskate on 11/2/2019, 4:56 pm

He can't go. He's part of the fabric of AS. In my experience always helpful, straightforward and knowledgeable. No higher accolade can be given than describing him as an overall good egg!
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Post by PMC on 11/2/2019, 5:09 pm

No! That’s awful news. He is so helpful.
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Post by PLOUGHLIN on 11/2/2019, 5:39 pm

Maybe after 30 years he wants to retire. Apologies if he is a youngster, not met him myself.

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Post by Paulmold on 11/2/2019, 6:16 pm

PLOUGHLIN wrote:Maybe after 30 years he wants to retire. Apologies if he is a youngster, not met him myself.
I wouldn't say he looked old enough to have worked anywhere for 30 years.

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Post by burlingtonboaby on 11/2/2019, 6:43 pm

Paulmold wrote:
PLOUGHLIN wrote:Maybe after 30 years he wants to retire. Apologies if he is a youngster, not met him myself.
I wouldn't say he looked old enough to have worked anywhere for 30 years.
He is a very fit chap Paul, last time we had repairs to do, he turned up on his bike,at 7.30a.m
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Post by harrysp on 11/2/2019, 7:06 pm

When we dealt with him in 2017 he was off for half term suggesting he had school age kids. He will be missed, and an almost impossible act to follow.

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Post by nuevoboy on 11/2/2019, 10:00 pm

It will be hard to replace his all-round knowledge of the A/S 'vans and systems.
My last encounter with the workshop involved over 2 grands worth of repairs and I found the workmanship excellent. No doubt one of the chaps could be promoted from within.

I agree about him being fit, as he cycles to work and back in all weathers, even through the winter I believe.
Good luck to him in whatever he takes on.
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Post by inspiredron on 11/2/2019, 10:17 pm

THAT IS A TOTAL DISASTER FOR ALL AUTOSLEEPER OWNERS.
Mark is a fantastically committed individual and was always ready to give owners the benefit of his encyclopaedic knowledge of the brand.
But good luck to him - he deserves an easier life..

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Post by MelB on 11/2/2019, 10:27 pm

inspiredron wrote:THAT IS A TOTAL DISASTER FOR ALL AUTOSLEEPER OWNERS.
Mark is a fantastically committed individual and was always ready to give owners the benefit of his encyclopaedic knowledge of the brand.
But good luck to him - he deserves an easier life..
Totally agree, Mark will surely be missed by AS MH owners.
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Post by KMRTOPAZ on 11/2/2019, 11:48 pm

Is there a way of showing this list of accolades and gratitude to Mark ?
And the AS management ?  He should  be made aware of the esteem in which we owners hold him.
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Post by marbarsymbol on 11/2/2019, 11:59 pm

Totally endorce all that has been said. 

Good luck for his future.

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Post by CC on 12/2/2019, 12:13 am

That’s the end of the service center then if Mark leaves... No way anyone can replace him. 
Got a feeling he was unhappy last time we were there by something he said. 

Boaby... Mark is fit cycling daily but he’s had health issues suffering with ‘Graves Disease’ (like myself) I wish him every success for the future, and hope he goes on to bigger and better things and that he’s appreciated more than he was by Auto-Sleepers!

He started work at AS when he was just 16, cycles from Evesham to Willersey daily. 

Will certainly make me think about going there anymore in the future, he was a Top Guy!

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Post by roli on 12/2/2019, 7:31 am

Shame that. I can remember him moving out of the workshops to take over from Trevor, think one of his first jobs was a quote for us on reconfiguring the Windsor
He will be missed
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Post by Bad Penny on 12/2/2019, 10:45 am

Mark was AS itself. Did his utmost to help, without exception. What he didn't know about AS just wasn't worth knowing. His replacement has a big void to fill, if he is replaced.

I now have a Benimar (same umbrella as AS) and my experience of a factory visit for help with a small problem whilst on holiday, was one of total dismissal. The stock answer was, "we build them we don't repair them" that came from three different people we spoke to. Maybe that will now happen at AS factory and only be able to use their agents for repairs.  Just a guess but, !!!!!!!!!

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Post by Cymro on 12/2/2019, 10:48 am

Exactly my fear, Leighton. I first thought it when shortly after the take-over, the parts department was closed to walk-in customers, apparently on (not unreasonable) grounds of safety. But I began to wonder...

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Post by Paulmold on 12/2/2019, 11:00 am

We worried when Alan retired from the spares dept but the two ladies in there, Katherine and Daphne, do a stirling job although they need the build number whereas Alan had everything filed away in his head.

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Post by rgermain on 12/2/2019, 11:25 am

Bad Penny wrote:Mark was AS itself. Did his utmost to help, without exception. What he didn't know about AS just wasn't worth knowing. His replacement has a big void to fill, if he is replaced.

I now have a Benimar (same umbrella as AS) and my experience of a factory visit for help with a small problem whilst on holiday, was one of total dismissal. The stock answer was, "we build them we don't repair them" that came from three different people we spoke to. Maybe that will now happen at AS factory and only be able to use their agents for repairs.  Just a guess but, !!!!!!!!!

Leighton.

Sorry to read that Mark is leaving, maybe buying an A/S and going travelling. smile!

Friends of ours got the same type of reply when their diesel heating stopped working on their 9 month old Chausson Welcome bought last March brand new from main dealer in Oxfordshire, "you must have been using the heater too much". He was reminded that last summer was one of the hottest on record.

The things they come up with! I might add the Chausson has had quite a few faults apart from the heating.
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