Feedback on Auto-Sleeper Parts Service

by pompeymike on Tue Feb 05, 2019 12:25 pm

Just a comment about the Auto-Sleeper parts service after using it for the first time. I raised an enquiry on Saturday for some replacement feet for the bed legs. I got a response and quote on the following Monday so I ordered and paid for them online. Parts arrived in post on Tuesday. An excellent service.

by Bobskate on Tue Feb 05, 2019 12:29 pm

Yes you are right. I have always found them to be very efficient. The pity is you used to be able to call in rather that phone and post, but that stopped sometime last year. Not sure why.

by Paulmold on Tue Feb 05, 2019 12:38 pm

Bobskate wrote:Yes you are right. I have always found them to be very efficient. The pity is you used to be able to call in rather that phone and post, but that stopped sometime last year. Not sure why.

At the time they stopped it , the reason stated was health and safety, too much risk with vehicle movements there.

by Bobskate on Tue Feb 05, 2019 12:42 pm

Of course I remember now. We must be kept away from vehicles at all costs.

frustrating

by harrysp on Tue Feb 05, 2019 1:05 pm

I too have found their service excellent, with anything bought arriving the following day. And good advice/knowledge too.

by rogerblack on Tue Feb 05, 2019 1:49 pm

Paulmold wrote:
Bobskate wrote:Yes you are right. I have always found them to be very efficient. The pity is you used to be able to call in rather that phone and post, but that stopped sometime last year. Not sure why.
At the time they stopped it , the reason stated was health and safety, too much risk with vehicle movements there.

That's the excuse our local sorting office made to stop customer parking in their own large car park whilst picking up parcels for which a card had been left. Unfortunately, there is no other alternative parking for some distance so now means risking double yellow lines on the busy road outside.

by Peter Brown on Tue Feb 05, 2019 2:26 pm

You can collect from the reception if you ask.

To be honest, the postal service is so good that I would just use that. In fact last year I wanted a plastic keep for an overhead locker door catch and was going to the factory in a few days time so thought I would call one of my contacts to hold it for me but decided (rightly) it would be much less hassle to have it posted and receive it the next day.

by Bulletguy on Wed Feb 13, 2019 11:21 pm

Paulmold wrote:
Bobskate wrote:Yes you are right. I have always found them to be very efficient. The pity is you used to be able to call in rather that phone and post, but that stopped sometime last year. Not sure why.
At the time they stopped it , the reason stated was health and safety, too much risk with vehicle movements there.

I had my Fiamma awning fitted by them and must admit found it pretty weird when the guy doing the job drove it into one of the bays, then as i was walking over expecting to be able to watch them do the work, the shutters came down and i was told "forbidden...go for a walk or read a magazine in reception". Wasn't as though i expected to follow them around inside the workshop but they didn't want me to see anything.

by Bad Penny on Thu Feb 14, 2019 10:57 am

My experience with my Benimar (Trigano group same as AS) was when I had a warranty issue, I was expected to take a photograph of the problem then send it to the person who handled all warranty claims at Marquis Tewkesbury.

This was then forwarded to Benimar in Spain for a decision to be made. Always approved, but they had total control over any issue found. These decisions were then passed back to Marquis. If any parts were required, there would be a further wait for them to be delivered.

When I had a AS Broadway, there was no time delay. An example of this was having a problem with my microwave, they found at Tewkesbury it was on the point of catching fire. They shot off to AS factory to get and fit a replacement, job done.

I just hope this doesn't change for you AS owners and the group don't chip away and alter the present system, therefore preventing a factory visit.

Leighton.

by Kemerton-bath on Fri Feb 15, 2019 5:21 am

Does anyone have an email address for the parts dept? I emailed them via the contact page on the AS website but have had no reply.

by Paulmold on Fri Feb 15, 2019 10:08 am

http://www.auto-sleepers.com/parts-enquiry/

There used to be a page to fill in your enquiry but now if you click on the link in the above page you have to enter email address and password. Strange , I would think that is more likely to be for trade customers. There is a phone number for parts on the above link page. Perhaps if you ring them you could explain about not being able to email them.

by Kemerton-bath on Fri Feb 15, 2019 10:12 am

Thanks Paul, good idea.
Tim

by PLOUGHLIN on Fri Feb 15, 2019 12:25 pm

Paulmold wrote:http://www.auto-sleepers.com/parts-enquiry/

There used to be a page to fill in your enquiry but now if you click on the link in the above page you have to enter email address and password. Strange , I would think that is more likely to be for trade customers. There is a phone number for parts on the above link page. Perhaps if you ring them you could explain about not being able to email them.

Not just for Trade Customers. I registered and inquired after a small part, received a prompt reply with cost inc delivery.

by Bulletguy on Fri Feb 15, 2019 5:28 pm

Paulmold wrote:http://www.auto-sleepers.com/parts-enquiry/

There used to be a page to fill in your enquiry but now if you click on the link in the above page you have to enter email address and password. Strange , I would think that is more likely to be for trade customers. There is a phone number for parts on the above link page. Perhaps if you ring them you could explain about not being able to email them.

Doesn't seem to need a password at all if you go direct to the "contact us" link.

http://www.auto-sleepers.com/contact-us/

by Askit on Wed Jul 24, 2019 1:59 pm

Another pat on the back for the staff at the AS parts department, ordered a winter fridge vent cover on Monday and it arrived this morning.

I would like to offer another pat, a hefty one on the head this time, to the theiving censored!

who nicked the old one off our motorhome Whistle1

by mikethebike on Wed Jul 24, 2019 3:25 pm

Sorry to hear that. Why do you need fridge vents on in this summer weather?

Micky

by Askit on Wed Jul 24, 2019 4:03 pm

It gets very cold up here micky biggrin

We keep the van in storage and I stick them on to keep bugs at bay and when giving it the occasional wash. I had taken it over to a local motorhome company to get an estimate for some work and I'm 99% sure that's when it was removed. shrugg

by mikethebike on Wed Jul 24, 2019 4:10 pm

HY I lived in Scotland for a time. It can be windy and wet for sure.
Maybe the motorhome company removed them and put these inside?
Its a cheap part and i dont bother to fit them in my winter trips to Spain.

regards

Micky

by Paulmold on Wed Jul 24, 2019 4:14 pm

They are certainly not cheap, about £20 for a piece of plastic.

by Askit on Wed Jul 24, 2019 4:46 pm

Paulmold wrote:They are certainly not cheap, about £20 for a piece of plastic.

Spot on. I had considered about trying to add some extra security and then thought I was going over the top. After this, my thinking cap is back on happyyes

by inspiredron on Thu Jul 25, 2019 12:11 am

Bulletguy wrote:
Paulmold wrote:
Bobskate wrote:Yes you are right. I have always found them to be very efficient. The pity is you used to be able to call in rather that phone and post, but that stopped sometime last year. Not sure why.
At the time they stopped it , the reason stated was health and safety, too much risk with vehicle movements there.
I had my Fiamma awning fitted by them and must admit found it pretty weird when the guy doing the job drove it into one of the bays, then as i was walking over expecting to be able to watch them do the work, the shutters came down and i was told "forbidden...go for a walk or read a magazine in reception". Wasn't as though i expected to follow them around inside the workshop but they didn't want me to see anything.

I think you will find that you need to blame Elf n Safety for your rejection. Their Insurers won't cover you so you ha e to be kept out in case you injure yourself!

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