The Auto-Sleeper Motorhome Owners Forum (ASOF)
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Marquis Durham - On The Ball

Go down

Marquis Durham - On The Ball  Empty Marquis Durham - On The Ball

Post by Kingham on Fri Jun 09, 2017 8:06 am

After my Marquis salesman picked up on the faulty winding mechanism in my front Heki, before I even owned the new van, he put a warranty claim straight through to Auto-Sleeper.

I've had several calls from him since placing the claim, keeping me updated with progress and I received a further call from him fairly late on Tuesday night, letting me know the part had arrived.

He apologised for the fact that the service centre staff had all finished for the day, but would get one of them to ring me on Wednesday to make a mutually convenient appointment for the work.

One of the team rang me on Wednesday afternoon and asked if I could get the van to them on Thursday at 1pm. 

I was expecting a much longer wait for a slot, but no problem and thank you, very much appreciated.

Work done yesterday and they also moved my Fiamma canopy forward from the 'too far rearward' position that AS had mounted it.

2009-Bessacarr E769    2012-Swift Bolero 712FB    2017-Auto-Sleeper Kingham


Posts : 1287
Joined : 2015-08-28
Member Age : 58
Location : Kirkcudbright
Auto-Sleeper : Kingham
Vehicle Year : 2017

Back to top Go down

Back to top

Permissions in this forum:
You cannot reply to topics in this forum