Nuevo poor workmanship

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Post by marconi on Sun Aug 25, 2019 4:57 pm

I have been surprised at some of the poor workmanship in our 2019 Nuevo, mainly overtightening of screws which have pulled into the plastic on mountings and grilles or stripped the thread in the substrate they are supposed to making the fixing in.

Recently I looked at the drawer under the wardrobe door, I had previously noted it was not possible to remove it and investigated why. The reason was clear, the opening was not cut large enough at the top. The fitter overcame this by removing one of the left hand drawer runner fixing screws into another hole near the end of the wooden rail and fixing it a little lower, then the drawer was rammed in with considerable force which split the timber rail from the new screw hole back 30mm to the original hole.

I managed to remove the drawer using undue force which pushed up the veneer of the front facia. After gluing and clamping the rail overnight I refitted the runner in its original position, then removed 3mm of ply from the top front facia which incidentally was left with ragged splinters of wood during production, these caught on delicate clothing and could have caused damage. I sanded the whole drawer surround smooth and also rounded the top corners of the cut out to match the lower ones.
Previously I had noted a discontinuity of level between the top facia at the sides of the drawer and the lower facia this showed up as a bump in the trim which was beginning to lift. The top of the lower facia either side is totally unsupported and moves when touched. this facia is removable for access to the boiler, there are bracket either side at the top but these merely served as a back stop never having been screwed to the front facia, hence the movement and lifting veneer trims. The screws holding these brackets were barely tightened by some limp wristed individual who could not get his power driver in there, the poor soul had to do them by hand.

Nuevo and no doubt other model owners, if you want to see some truly British rough shoddy workmanship open the drawer under the wardrobe door. I know it is not just mine that is shoddy I have evidence of an even worse example.
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Post by Gromit on Sun Aug 25, 2019 6:01 pm

Been there. This works for me.

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Post by Dickie9 on Sun Aug 25, 2019 7:16 pm

I have the same problems with my Broadway EB
The draws under the wardrobe which are set an angle must have been fitted using a hammer. I have now managed to remove them and repaired the split supports.
Same problem with wiring under the van it has been pulled as tight as a piano wire.
Have also problems with the water boiler, if you leave it on for longer than 20 mins it goes to high temp fault. Truma have said the dealer will have to change the water controller. We are going have this and faulty paint job on the rear panel done in November.
It is a disgrace how all manufactures get away with this sort of work.
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Post by Eltel on Sun Aug 25, 2019 9:41 pm

Unfortunately teething problems happen.

I am sure it will be corrected 

Happy Motor homing

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Post by marconi on Sun Aug 25, 2019 10:18 pm

This is not teething problems this is 4 years of repeated bad workmanship evidenced by the posts above.
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Post by Paulmold on Sun Aug 25, 2019 10:20 pm

marconi wrote:This is not teething problems this is 4 years of repeated bad workmanship evidenced by the posts above.
Your opening post says it's a 2019 model.

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Post by marconi on Sun Aug 25, 2019 10:59 pm

Paulmold wrote:
marconi wrote:This is not teething problems this is 4 years of repeated bad workmanship evidenced by the posts above.
Your opening post says it's a 2019 model.
 
And Grommet says been there, he had to cut great chunks out of his drawer sides to solve the same problem on a 2015 model.
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Post by Eltel on Sun Aug 25, 2019 11:03 pm

So is yours a 2019 model ?
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Post by marconi on Sun Aug 25, 2019 11:20 pm

Eltel wrote:So is yours a 2019 model ?

Who is this question directed to ?

If it is me, I wrote "our 2019 Nuevo".

My profile says :-

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Vehicle Year : 2019
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Post by Paulmold on Mon Aug 26, 2019 8:29 am

So we are talking about 3 vans (so far) that have had the same problem over a period of 4 years.

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Post by Dare-devil-dennis on Mon Aug 26, 2019 9:07 am

My 2017 Stanton did not exhibit any of these issues. The lower front panel has been off and on (by me) and modified when I moved my Sargent EC500 control unit to under the wardrobe (see earlier post with pictures). the panel was a little tight, but everything else was as the design intended and fitted correctly.

I would have been back to my dealer to rectify, under warranty, or been in touch with the factory service centre for advice, if I had seen anything like this, or other quality issues. Unless they are reported, the production quality will not be affected (improved). Each motorhome has a build number. This number is part of the Quality Assurance system. It is inside the glove box on a label. It allows them to trace the build back to the staff involved.

I appreciate that, for some, taking your motorhome back to your dealer can involve a lengthy round trip, but if you use the factory service centre to book an inspection or any work required, it is in a very nice part of the country in the Cotswolds and they will even let you stay on site with hook-up. A good base for a long week-end or short break.

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Post by Gromit on Mon Aug 26, 2019 9:19 am

Dare-devil-dennis wrote:I appreciate that, for some, taking your motorhome back to your dealer can involve a lengthy round trip, but if you use the factory service centre to book an inspection or any work required, it is in a very nice part of the country in the Cotswolds and they will even let you stay on site with hook-up. A good base for a long week-end or short break.
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And the pub in Willersey serves an excellent pint and the food is good too.  up!

Perhaps I should have provided more info . . . 

My drawer could be removed without too much trouble, but it was very tight getting it off, and back onto the rails. Rather than cause any damage it was easy to cut out the little bits from the sides, which are not visible until the drawer is removed.

It was a simple fix, so although we live not far from Willersey it was hardly worth taking it back and making a fuss. I did send Mark a photo of the fix however, since as Dennis says, they can't correct problems if they are not told about them.  shrugg

Hope this makes more sense

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Post by Toffee on Mon Aug 26, 2019 10:03 am

And the pub in Willersey serves an excellent pint and the food is good too.  [You must be registered and logged in to see this image.] 
Perhaps the employees at auto sleeper frequent this pub:grin:
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Post by Suppersready on Mon Aug 26, 2019 10:55 am

The little shop in the village has a little cafe area in the back, they cook a lovely brekkie .... sorry off topic
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Post by marconi on Mon Aug 26, 2019 11:42 am

Paulmold wrote:So we are talking about 3 vans (so far) that have had the same problem over a period of 4 years.

Yes, so far 3 in this topic entries, plus one more, I wrote :-

"I know it is not just mine that is shoddy I have evidence of an even worse example."


This Form Member may raise his head on here I don't know. I raised the issue on here to see if we were alone, obviously not. We have 4 vans out of 188 people who have read the post, have models it may apply to, and then bothered to look at the drawer.


I was wondering if the fact that the problem has been perpetuated over a period of 4 years means that there is maybe just one employee who force fits drawers and causes damage. Certainly the top wardrobe facia drawer cut out is not of the correct dimensions and shape and not finished to a reasonable standard. Do they have a Quality Control issue.


Rest assured I shall be letting AS know of the problem after the Bank Holiday with the sole motive of helping them to improve the quality in this aspect. The first thing they will be given is my Build No.


I have done the work myself so there is no need for me to wait for several months for Willersey to do it and I know the standard of work that has been done. 


As regards returning to the supplying dealer, I have seen their work, they will never be let loose on my van, I have also seen the work on 'van No.4[You must be registered and logged in to see this link.]', that dealer butchered what was already a disgusting mess.


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Above an 'after' photo of my drawer opening.
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Post by gef on Mon Aug 26, 2019 12:40 pm

To remove the draw you must not use force but gently wiggle  too the right  and down you will feel it give and come out.  Yes fitter has adjusted his screw to allow the first fit and it is difficult to screw the runner in a different position but not impossible.  I say this as the new heater can cause a problem if not shut down correctly and the only way out is the reset button behind the inspection panel.  It seems this was a bonus from there supplier and caught them unaware
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Post by pstallwood on Mon Aug 26, 2019 12:47 pm

Our problem with the drawer was it coming open out on the road. Had to put washers under the catch retainer to lower it so that the catch caught better.

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Post by marconi on Mon Aug 26, 2019 1:13 pm

gef wrote:To remove the draw you must not use force but gently wiggle  too the right  and down you will feel it give and come out.  Yes fitter has adjusted his screw to allow the first fit and it is difficult to screw the runner in a different position but not impossible.  I say this as the new heater can cause a problem if not shut down correctly and the only way out is the reset button behind the inspection panel.  It seems this was a bonus from there supplier and caught them unaware
Geof

I can assure anyone who has a drawer cut out that is too small and the fitter has used undue force to ram the drawer in and so split the timber runner rail that they will have to use an undue level of force to get it out, no amount of wiggling will do it. I tried on several occasions and assessed the situation, with the heater reset button on a cold night in Timbukthree in mind.
Only this week did I force it out and correctly size and finish the opening, the top of the drawer opening was a rough just sawn finish which snagged clothes which were stored in the drawer.
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Post by Tigerbadge on Mon Aug 26, 2019 9:18 pm

I think that there isn’t enough care put into most things we buy nowadays, it’s all about getting it out the door.
I’m glad my 2007 was made well.
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Post by Flash on Mon Aug 26, 2019 10:07 pm

My 2019 Nuevo also had a faulty drawer. The right hand runner wasn’t securely attached, it only had 2 screws holding it on & one of those was at the edge of the timber. Left hand runner was loose.  Also the headrest on the fixed seat (ES model) was sloping. Both corrected by dealer but not the quality I was expecting.
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Post by Caraman on Tue Aug 27, 2019 9:25 pm

Marconi refers to 'van no 4'.  This is I. The drawer on my less than 3 months old 2019 Nuevo was first removed by the dealer, along with the front lower panel, to address Combi electrical problems.  Since then both the dealer and I have removed the drawer on a number of occasions to access the Combi's PCB which is another story.  The drawer is a little fiddly getting in and out but that could be me.  However, the fitting of the front panel, which i assume is the refitting of the front panel by the dealer, is very poor.  It appears there was a metal bracket on each side, each secured with three screws.  The left hand bracket is now missing - just 3 empty screw holes - and the right hand bracket is secured with just 2 screws with the 3rd screw below the bracket!  The front panel is misaligned to the left resulting in a sharp step on each side.  I attribute this shoddy workmanship to the dealer.  Due to other problems that the dealer has not rectified (water system and the No 10 fuse blowing repeatedly) I am taking my Nuevo for the first time to the Auto-Sleepers Service Centre on Thursday and have also asked them to make good the fitting of the front panel.
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Post by marconi on Tue Aug 27, 2019 10:56 pm

Hi Caraman

Unfortunately I didn't take any before pictures, I have cropped this one that you showed me of yours to show the same right hand top corner of the drawer cut out as my after photo, it is so similar to the rough state that mine was in,it could be a photo of mine, the rough splintered ply extended all round the opening. I am sure I did better in my first attempt at woodwork at school when I was twelve.

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Post by gef on Wed Aug 28, 2019 6:59 pm

Hi caraman did you combi boiler have code which completely shut the system down only corrected by reset button
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Post by Caraman on Wed Aug 28, 2019 8:20 pm

Jef,

That’s right.  So I am not the only owner affected by this.  The first time it happened my EC700 software had just been refreshed as it was faulty and the dealer had forgotten to go through the PCB test procedure which resulted in fault codes on the Truma CP which I couldn’t clear and were stopping the Combi from working.  The second time was when my No 10 12v fuse on the EC700 PSU blew resulting in fault code 255.  When I changed the fuse the fault code changed to 514 which would’t clear hence the second reset.  The No 10 fuse has blown 5 times so far which is one reason why the Auto-Sleepers Service Centre are seeing me tomorrow.  As you will know using the reset (button (service) No 45 on Figure 20 of the Combi-E installation instruction) is not easy.  The procedure is also not explained in any documentation I have seen.  Truma told me it’s only for service engineers to use.  They also told me that fault code 514 is also only for service engineers which is why it’s not listed in the Truma CP instruction or Harmony Manual.
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Post by gef on Wed Aug 28, 2019 10:00 pm

Caraman
You have had more problems than me. On the older truma you can switch off the panel and the system closes down with no problems.  On the new truma you must shut down heating and water heater to the off position and wait for all icons to clear you can then switch it off.  If the 12v system is interrupted I do not now what would happen or how many other variations cause failure.  Autosleeper seem to have been caught out  but holding the reset button for 5 seconds should reset the system.  I carry a  telescopic light so I can identify the reset button easily butt being strict with shutdown I have had no more problems
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