Mark at AS service dept ... shame

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Post by Cymro on Tue Mar 12, 2019 2:44 pm

PMC wrote:...... both nearside tyres were damaged while putting the van on the ramp!

Don't tell me that! Ours is there for a month!
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Post by PMC on Tue Mar 12, 2019 3:07 pm

I try to be philosophical - these things happen but I would have appreciated them telling me rather me having to discover it for myself. I’m pretty sure that the driver would notice hitting something with enough force to tear one tyre and do irreparable damage to the other. So Cymro, check the van well before and after you leave it. 

(Sorry drifting off topic again - even Mark couldn’t have prevented my woes)


Last edited by PMC on Tue Mar 12, 2019 3:08 pm; edited 1 time in total (Reason for editing : mis spelling)
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Post by nuevoboy on Tue Mar 12, 2019 4:00 pm

PMC wrote:I was there yesterday for habitation service and poor Carol is really missing Mark both for his encyclopedic knowledge and as a friend. Alan was taking calls and emails and he seemed a bit frazzled but he did find time to call my husband to check if I got home safely after both nearside tyres were damaged while putting the van on the ramp! They swapped the spare for the worst damaged and I had fingers crossed that the other would be OK. So now that’s another job for me to sort. Ho hum.

While your 'van is in their workshop for whatever reason, they are duty bound to look after it.
I would have thought they would be sourcing two new tyres for you as urgently as possible.
If they've damaged both tyres, then it's up to them to sort it, not another job for you.
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Post by PMC on Tue Mar 12, 2019 6:50 pm

nuevoboy wrote:
While your 'van is in their workshop for whatever reason, they are duty bound to look after it.
I would have thought they would be sourcing two new tyres for you as urgently as possible.
If they've damaged both tyres, then it's up to them to sort it, not another job for you.

I take your point but it’s 120 mile round trip to Willersey so I’d rather get the tyres sorted locally. They will pick up the bill (or adjust the cost of the service accordingly). I did suggest that there were lots of vans at the factory with nice new wheels that would do but I think I was pushing my luck with that suggestion!smile!
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Post by nuevoboy on Tue Mar 12, 2019 7:37 pm

Ok that's fine, as long as they've accepted responsibility.
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Post by Paulmold on Sun Apr 14, 2019 9:51 am

Craig Trigg is the new service manager, he starts at Willersey on Monday 15th April. I wish him every success in the role.

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Post by burlingtonboaby on Sun Apr 14, 2019 10:10 am

Wish Craig best wishes in his new role, he has big boots to fill.  up!
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Post by harrysp on Sun Apr 14, 2019 11:07 am

Thanks for the info.

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Post by Peter Brown on Thu Apr 25, 2019 10:34 am

I just found out that the new man did not appear so there is still a vacancy.
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Post by nuevoboy on Thu Apr 25, 2019 10:54 am

Are you going to apply Peter? snigger
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Post by Peter Brown on Thu Apr 25, 2019 10:56 am

Next month I celebrate the 10th anniversary of me leaving paid employment so, in a word, NO!!!!!!!!!!!!
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Post by Quilter on Thu Apr 25, 2019 10:57 am

I do hope we didn’t put him off by our eulogising of Mark !
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Post by nuevoboy on Fri Apr 26, 2019 10:08 am

Peter Brown wrote:Next month I celebrate the 10th anniversary of me leaving paid employment so, in a word, NO!!!!!!!!!!!!
 I'll wish you a happy anniversary in advance.
I celebrated 10 years last month.

I like the way you say "leaving paid employment" rather than retired.
I think I know what you mean, as I often complain that I don't even get Bank Holidays off these days. 

Sorry for the drift off topic.

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Post by Suppersready on Fri Apr 26, 2019 1:37 pm

I’m celebrating my 1st year next month .... worried I may have got bored. However the realty is I have never been so busy !!
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Post by Rolyan on Thu May 16, 2019 10:09 am

I’ve recently had to contact Auto-Sleepers servicing. I spoke to someone called Alan who I think is the new servicing manager. 

I can honestly say that he could not have been more helpful. He helped me source parts, he advised what I needed, he discussed the job, and even offered to help if my garage needed to ring him.

I never met or spoke to Mark, but based on my experience with Alan, the servicing department is in good hands, and no one should have any worries. He went out of his way to help, both practically and with advice.  I for one will be using them with no worries.
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Post by Peter Brown on Thu May 16, 2019 10:15 am

Alan Curry was Marks boss, the Customer Services Manager and is responsible for every aspect of dealing with a van after it leaves the factory, parts, warranty, service, etc. and has been at AS for over forty years.
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Post by Rolyan on Thu May 16, 2019 10:22 am

Peter Brown wrote:Alan Curry was Marks boss, the Customer Services Manager and is responsible for every aspect of dealing with a van after it leaves the factory, parts, warranty, service, etc. and has been at AS for over forty years.
Well as long as he remains I don’t see that there will be a problem. As I say he couldn’t have been more helpful or knowledgeable.
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Post by inspiredron on Thu May 16, 2019 6:46 pm

Happy anniversary, Peter.
I celebrated my 22nd anniversary of retirement on 5th January this year Gloat Gloat.
The stupid thing has been that I have done far too much voluntary work in those 22 years!

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Post by Peter Brown on Thu May 16, 2019 7:02 pm

Thanks Ron, we plan to start running down the voluntary work next year...……...
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