Broadway Alarm spurious operation

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Broadway Alarm spurious operation Empty Broadway Alarm spurious operation

Post by BornAgain on Wed May 02, 2018 8:27 am

I am sure this topic must have been covered before but I haven't seen anything lately. We have a two year old Broadway with fitted Cobra (Vodafone?) alarm and yesterday the alarm kept going off.  The vehicle has been parked on our front drive for a month and yesterday was sunny and a bit breezy but nothing unusual.  We can of course lock the doors without the alarm but would be worried about the insurance if there was a theft. As it is an intermittent fault it may be difficult for the dealer to fix. Any suggestions?
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Post by Eltel on Wed May 02, 2018 8:45 am

I have the same problem with my 2016 Nuevo EK

Always about the same time in the morning if the sun is shining.

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Post by Peter Brown on Wed May 02, 2018 9:27 am

Try shutting all (including windscreen) blinds and see if it recurs - if not probably direct sunlight on a sensor.

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Post by PLOUGHLIN on Wed May 02, 2018 9:34 am

Closing dash vent often cures alarms going off, prevents air movement on sensors

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Post by Dare-devil-dennis on Wed May 02, 2018 9:41 am

Just to try and re-assure you, my insurer (Caravan Guard) told me the approved tracker trumps the alarm from an insurance standpoint. If you have not subscribed to the tracker, then this will not apply.

Personally, I would only declare the highest level of anti-theft device to my insurer (tracker in my case) so that things like alarms, security posts additional locks etc, if they are not used or out of action will never affect a claim. They seldom attract much of a discount anyway, I have found. They can still give you extra peace of mind, so they have some value, but don't let your insurer use them as a way to dispute a claim.

Give your insurer a quick call or email them and let them know your alarm is playing up and get their advice, especially if your have an active tracker subscription. Record the time and date of the call and their reply in a note with the agent's name, in case they dispute it later. I don't trust them when it can come to an expensive claim. Their first duty is to their shareholders after all. If they confirm the tracker trumps the alarm for you, I would ask them to delete the alarm from your policy. The alarm will still be as effective. (when you get it fixed, or find the problem)

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Post by rgermain on Wed May 02, 2018 9:42 am

I agree with what Peter says. Mine was fitted a couple of weeks ago and in the afternoon I had text messages telling me of an alarm, I also heard it on the drive!

The local fitter came straight back next day and looked at the log of alerts, yep is was a faulty movement sensor which he changed out and fingers crossed has been ok since.

He did check that all windows and hatches were closed.

An alarm engineer should be able to check your log.
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Post by BornAgain on Wed May 02, 2018 11:51 am

Thanks all for the advice. There was strong sunshine yesterday so this could be the cause.  I presume that you can only get a movement log if a Tracker is fitted which we don't have.
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Post by rgermain on Wed May 02, 2018 2:14 pm

BornAgain wrote:Thanks all for the advice. There was strong sunshine yesterday so this could be the cause.  I presume that you can only get a movement log if a Tracker is fitted which we don't have.

I do not have a tracker, the alarm unit that I have does store alarm activation, how to access it I do not know as the installer did it. I know from my house alarm you use an engineering code. Not knowing much about M/H alarms I am at my limit also it was only 1 day old!
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Post by BornAgain on Wed May 02, 2018 7:22 pm

Seems that the people that fitted it have a mobile service so I await their call.
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Post by meanchris on Wed May 02, 2018 7:35 pm

Sometimes a phone or tablet left in the vehicle with the WiFi or phone enabled can set some alarms off, as they turn up the transmitter power to try to achieve a connection.
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Post by rgermain on Wed May 02, 2018 9:42 pm

meanchris wrote:Sometimes a phone or tablet left in the vehicle with the WiFi or phone enabled can set some alarms off, as they turn up the transmitter power to try to achieve a connection.

The only tablets I have in the van are to shrink the old Walnut! or that is what they say they do.
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Post by inspiredron on Wed May 02, 2018 10:17 pm

I use an ultrasonic rodent deterrent in the van when it is not being used.. I have to be careful which mains socket it is in or it will set the alarm off.

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Post by Molly3 on Wed May 02, 2018 11:06 pm

Mine has gone of a couple times when I have left the blown heating on  ,anyone else had that problem ,
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Post by BornAgain on Thu May 03, 2018 9:05 pm

The alarm fitters say that it is most likely to be the habitation door sensor. The Cobra system has a data log but it is cleared when the ignition is switched on three times.
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Post by Maasai Warrior on Sat May 05, 2018 9:48 pm

We had a problem with our Sigma alarm system intermittently going off, it turned out to be the hab door sensor. It was repaired and tested by a Sigma agent engineer and all previous 50+ false alarms since we had had the van were removed from the Data log for us. Cost of repair - £130 !!

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