Kingham cons

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Re: Kingham cons

Post by KTF on Mon Oct 09, 2017 1:59 pm

I agree with AutoSleepyDon some times it feels wrong to name the dealer especially if it is an ongoing series of issues that your only point of contact and chance of getting any help is the dealer.
Our dealer (AEG Motorhomes) has not been totally blameless in helping to resolve the issues we have with the BRAND NEW AUTOSLEEPER KINGHAM.
The main problem has been that AutoSleeper themselves allowing this Kingham to ever leave the assembly plant. Then AEG Motorhomes failed to do a full PI inspection of the motorhome. We then collected what looked externally and internally to be a Sparkling New Kingham only to be faced with a very shoddy and poorly assembled Kingham. (a real Friday afternoon early finish what does it matter piece of workmanship).
We immediately got on the dealers case. They intern got on to AutoSleeper who intern tried to involve Peugeot in some of the issues. This then caused delays with AutoSleeper with the dealer then us. The dealers comment was "we do not want to be left holding the baby". We tried direct contact with AutoSleeper who's comment "you need to deal with the dealer". We have tried the NCC no help at all.
Now with an empty driveway, 5 trips cancelled because the van is with the dealer. Heading into the winter season, we may get the van back just in time to park it up for the winter. Having managed a total of 4 nights away for 2017. Do we dare make arrangements for 2018 when we could continue to find issues/failings that have not been found yet. Which will make the Kingham that much older and that much harder to get any faults fixed. Yes we have now got Solicitors involved and thats costing more money on top of the £56k spent to buy the vehicle.
We where drawn to the Kingham for its layout and thought that the price tag would come with some quality of build from AutoSleeper but this is where we have been let down. Our previous Motorhome was a Fiat Tribute which did not have a single issue and served us really well.
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Re: Kingham cons

Post by -mojo- on Mon Oct 09, 2017 2:24 pm

KTF wrote:The dealers comment was "we do not want to be left holding the baby".

IMO this is where it's going wrong. The dealer should not be saying this, because when it comes to the crunch, they are the ones that should be holding the baby! In legal terms, they are the ones who are responsible - not Auto-Sleepers - because you have a contract with them and not A/S.

Whether your issues get resolved by A/S, or Peugeot, or some other way is a problem for the supplying dealer to resolve. It's part of the cost of doing business as a motorhome dealer, and should be more than adequately covered by the markup that they apply to their sales price.
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