Microwave

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Microwave

Post by greycaster on Tue Jun 06, 2017 1:19 pm

Whilst travelling along a main road we hit a pot hole, the microwave door popped open and the glass turntable fell out. The turntable struck the worktop creating a hole in the middle of the worktop. On inspection I think it would be difficult to repair as the worktop is hollow so any filler would just drop through. I contacted the dealer as it is still in warranty but told this was not covered as it was accidental damage. I am of the opinion that the damage was caused by a failure of the microwave latching mechanism and have requested the dealer to lodge a claim with Autosleepers. Has anybody else had this experience with their microwave. Also any recommendations on how to repair the worktop if Autosleepers don't come through.
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Re: Microwave

Post by Paulmold on Tue Jun 06, 2017 1:41 pm

I believe that a warning to remove the turntable while travelling is given on every new motorhome, so good luck with that.

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Re: Microwave

Post by daisy mae on Tue Jun 06, 2017 1:41 pm

Years ago had an accident with a tin falling on the worktop, this was in a brand new caravan, as you said it is hollow, like egg boxes, a firm repaired it and it was as new, couldn`t even tell.sorry cannot remember the firm, it was done through Avondale caravans, I am sure this happens numerous times so there are repairers  out there.

I know someone on here who had the same problem they got over it by putting a coaster over the hole and using  it as a beer mat.

Good luck
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Re: Microwave

Post by Greyhound on Tue Jun 06, 2017 2:02 pm

If you can get to the base of the worktop then you could glue/screw a thin sheet of plywood over the hole from below and this would give a surface to be able to fill/repair from above.

If not you could try cutting the wood to a shape that would wedge in from above and hold strong enough to fill the gap.

A warranty claim isn't really appropriate in this instance, as above there's a warning regarding this and a level of common sense is needed regarding the stowing of things in transit.  Accidents happen and it's a pain, but that's not the manufacturers fault.
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Re: Microwave

Post by roli on Tue Jun 06, 2017 2:12 pm

Like the others don't think you will have ground for a warranty claim as there is warning on the microwave to remove the plate

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Re: Microwave

Post by Justus2 on Tue Jun 06, 2017 3:21 pm

We have always removed the microwave plate whilst travelling. Sorry to hear that your's caused some damage. 
We did however, have our original Daewoo microwave replaced under warranty as the door kept flying open over bumps and bends. There are two types of door locks on microwaves, one that requires a button to be pushed to open it, and one that you just pull to open... In my opinion, no motorhome or caravan manufacturer should EVER fit a microwave with a pull to open door.... but they do....
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Re: Microwave

Post by greycaster on Tue Jun 06, 2017 5:29 pm

I have checked the microwave but there is no notice regarding the removal of the turntable whilst travelling. This is the first time the door has opened in the 8500miles we have travelled in the van. I had heard of other people having a problem with the door opening. We now use an expandable bar across the door to prevent it happening again, lesson learnt. I have found a local company that specialises in motorhome/caravan worktop repairs so I guess that is the road I will be going down. Thanks for all the replies.
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Re: Microwave

Post by Campbell on Tue Jun 06, 2017 7:38 pm

During the handover for my Kemerton XL the dealer pointed out to me to remove the turntable before moving off. So good luck with any warranty claim if you are suscessful let us all know
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Re: Microwave

Post by steve00136 on Tue Jun 06, 2017 11:32 pm


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Re: Microwave

Post by biffobear on Mon Jun 12, 2017 10:39 am

I had a small burn mark which had broken through the surface. So had a small brass plate made up and had "Montana by Auto/Sleeper engraved on it. Then used it as a template to score the table surface with a Stanley knife. Removed the unwanted surface. Then made up a small block of wood to fit the new hole and glued it all in place so the brass plate was flush with the surface of the table. Looks like an original fitting
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Re: Microwave

Post by greycaster on Fri Jul 14, 2017 6:50 pm

Good news, the dealer put in a warranty claim on my behalf and Autosleepers have agreed to replace the worktop under warranty. Result.
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Re: Microwave

Post by palette on Sat Jul 15, 2017 11:34 am

Wow, we've just placed a deposit for our first AS, this gives us great confidence. I doubt many manufacturers would replace the worktop. Well done.

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Re: Microwave

Post by inspiredron on Sat Jul 15, 2017 11:59 am

You have been VERY lucky!  Which dealer?

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Re: Microwave

Post by greycaster on Sat Jul 15, 2017 4:47 pm

I purchased the motorhome at the Birmingham show from Choose leisure of Canterbury.
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