Trigano buys Auto-Sleeper

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Post by m8form8 on Fri Jan 06, 2017 10:49 am

Not many makes left not owned by Trigano now other than few German ones it seems. It seems to be that such a monopoly will not ensure the future of quality over quantity. But then realistically quality has been diminishing for some time at Auto Sleeper. Like so many motor based industries it has become more of a brand name based mainly on its huge successes with the early once piece fibreglass moulded body fitted out with well built stuff. Looking at the many that came after our last AS I failed to see the same level of solid durable construction. The same can be said about the motor industry itself that from the 70s on wards got less and less built, and more and more mass produced stuff. 
It is all called progress and I always think of a quote from the children's books of CS Lewes.    
 "I have seen this progress in an egg, In Narnia well call it going bad".   dont_mentionIt rolleyes confused3 scratch head look here winks snigger hugegrins hugegrins
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Post by Peter Brown on Fri Jan 06, 2017 11:10 am

Having been sold and bought myself (professionally) a few times, I don't expect any significant difference and certainly not in the short term.

Despite a few faults I am very happy with the new Auto-Sleeper vans I have bought, my major problems have been with the Ford rear axle and the Mercedes engine and brakes.

For the last few years, Auto-sleepers have been spending less on warranty work than in any time in their existence and the current management are very proud of that fact.

My brother last two vans have been Burstners, not a layout I like but fundamentally good vans however the fault list......

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Post by groundhog on Fri Jan 06, 2017 12:20 pm

Have to agree with Peter regarding quality though I have never owned a Ford and never experienced any problems with the two Mercedes based vans we have owned, in fact the service from MB has always been exceptional!

I posted in another thread about the problems a neighbour is having with his Hy*er and our son's Laika ( also built by Hy*er) has endless problems especially with the toilet system, drains and electrics although to its credit the insulation beats ours hands down!

A close friend owns a prestige yacht building business in the south east and I have often traded the idea with him we should use his spare capacity to start a new company to build motorhomes properly, maybe it isn't such a bad idea if quality goes so far down.... scratch head

Regarding RV's across the pond, yes build quality is probably better, much heavier duty, but that is the problem..... MUCH heavier and certainly not suited to Cornish lanes!
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Post by Gromit on Fri Jan 06, 2017 1:00 pm

Peter Brown wrote:For the last few years, Auto-sleepers have been spending less on warranty work than in any time in their existence and the current management are very proud of that fact.

My brother last two vans have been Burstners, not a layout I like but fundamentally good vans however the fault list......
A significant point I would have thought!

The truth is we can only guess, and with the rest of my life getting shorter by the minute, I prefer to be optimistic. Our present van has had its share of problems, the most recent being the electric heating packing up, but like Peter, I'm pretty satisfied overall. It has plenty of good features, but is not alone in being spoiled by lack of care and attention to detail in the build - which is still fundamentally better than many, if not most of the others.

This is probably our last van anyway! rainyday
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Post by Cymro on Fri Jan 06, 2017 1:30 pm

Gromit wrote:
The truth is we can only guess, and with the rest of my life getting shorter by the minute, I prefer to be optimistic. Our present van has had its share of problems, the most recent being the electric heating packing up, but like Peter, I'm pretty satisfied overall. It has plenty of good features, but is not alone in being spoiled by lack of care and attention to detail in the build - which is still fundamentally better than many, if not most of the others.

This is probably our last van anyway! rainyday

Thanks, Dave: an uncannily accurate draft of what I would have posted! I agree on all counts ... especially the final one. The lure of more cruises is strong, leaving less and less time for holidays in the motorhome.

I wish i'd never sold the Clubman..... Given my age, and its, another 5 or so years of touring would have probably been sufficient. I could have avoided all the hassle with the Nuevo!

Belated Happy New Year to the Forum.
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Post by logburner on Fri Jan 06, 2017 11:02 pm

As with Dave's post.  "It's probably our last van anway"............Ditto here, and the old ones are sturdy, and less complicated.  I think mine will see me out...hugegrinsWhistle1
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Post by burlingtonboaby on Sat Jan 07, 2017 8:01 am

logburner wrote:As with Dave's post.  "It's probably our last van anway"............Ditto here, and the old ones are sturdy, and less complicated.  I think mine will see me out...hugegrinsWhistle1
Like wise log burner, our Sigma appears to be working fine ( fingers crossed behind back)
Boaby.  scratch head
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Post by Paulmold on Sat Jan 07, 2017 11:51 am

I didn't realise that Trigano owned so many brands when I saw the list..
Others not already mentioned -

Challenger, Mobilvetta, Chausson, CI, Karmann Mobil, Roller Team, Elnagh, McLouis,  and ones I've never heard of - Arca, Autostar, ContVendome, Notin.

I assume these have all been left to carry on as they were, so perhaps AS will be left alone as well.

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Post by Peter Brown on Tue Jan 10, 2017 11:42 am


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Post by Eltel on Tue Jan 10, 2017 11:57 pm

Good evening all

Yes I'm a Autosleepers forum newbie and about to part exchange my present Motorhome for a new Autosleeper Nuevo.

I'm a little concerned about the comments on build qualities of new Autosleepers and the recent purchase by Trigano. 

As I will be buying from a Autosleepers dealer some 70 miles away (they have a 2016 demo model on offer) will my local Autosleepers honour any warranty issues?

As my previous Motorhomes have been Burstner and Knaus I am keen to buy a U.K. quality Motorhome.

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Post by dbroada on Wed Jan 11, 2017 12:35 am

It has been said on here (and reading Peter's link) that Trigano already have a share in Auto Sleeper, they have just increased their share and at least one of the directors is already a trigano man so I don't see any big change in the foreseable future - and certainly not if you are buying last year's model! hugegrins

Obviously I can't know but I would expect your dealer to honour any waranty work which would be covered by the sale of goods act anyway.

My 2016 Nuevo is the first professional van I have have and in general I am happy with it BUT I would have been delighted with it if only more attention to detail had been lavished on it at the build stage.

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Post by burlingtonboaby on Wed Jan 11, 2017 5:55 am

Hi Eltel
Welcome to the forum from breezy Bridlington ,all the best with your new purchase .
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Post by Paramedic on Wed Jan 11, 2017 8:09 am

Any future warranty issues would be with the dealer where you purchased your van. In your case, I don't think another dealer (closer to you) would entertain your request unless by agreed collaboration in conjunction with Autosleepers. Welcome to the forum.

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Post by groundhog on Wed Jan 11, 2017 9:36 am

I have no brand loyalty to Autosleepers nor disloyalty to anyone else.

I join with the majority of Autosleepers owners who I am sure are happy with the build quality and my local branch of Marquis ( Plymouth) has given first rate service.This forum represents a small percentage of new van owners and only a small percentage of people on here have problems so deduce from that the percentages if you will. Some will experience major problems and awful customer service but that is not unique to motorhomes. I used to sell and lease commercial jet aircraft, Boeing, Airbus etc for a living and if you saw how many 'snags' they come out of the factory with you would never fly again. The man that never made a mistake never made anything.  Autosleepers continue to build some of the best quality motorhomes around BUT it is those final pre delivery issues that either the dealers or the factory need to improve on.

Example, our van arrived with a badly out of adjustment cabinet door, the heating vents in the bathroom were not attached to the pipes, cooker door flew open every bump, in all 24 silly things that should have been spotted. Most of the issues I fixed myself in a few minutes.

To me, none of these were big issues and once resolved the van has been perfect in every respect (4 years old now).

My advice is check the van THOROUGHLY when you pick it up, be picky, you will be fine.

Compared to our son's Laika and neighbours Hymer build quality is no better or worse, both of them have had issues as well.

You have made a great choice and I do not think the takeover will make any difference.
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Post by Paulmold on Wed Jan 11, 2017 9:55 am

I was in conversation yesterday with one of the longest serving motorhome salesmen in the country (many on here will know who I'm talking about). We chatted for quite a while and the buyout came into the conversation. I asked him how he felt. He said he thought there would be no change but as he was 'old school' he couldn't help wishing that quality would revert to the days of Monocoque in the case of AS, that to him was the peak of their quality. His dealership has several brands of new motorhomes and he agreed totally that so much more should be done at manufacture stage instead of the dealers having to spend so much time putting things right. He said he was fed up of filling out questionnaires from manufacturers asking for feedback when nothing is done after giving such feedback. Considering he sells several brands, his advice was still 'stick with AS'.

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Post by burlingtonboaby on Wed Jan 11, 2017 11:43 am

We had a saying at "Marconi s" back in the day.
Get it right first time 
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Post by Gromit on Wed Jan 11, 2017 11:49 am

Paulmold wrote: Considering he sells several brands, his advice was still 'stick with AS'.
Thanks for that Paul. up!

I was of that opinion anyway in spite of all the problems highlighted on here, but it's good to get reassurance from someone in the best possible position to pass judgement.

As far as I can tell most, or all makes of motorhome are less well built than they used to be, but (hopefully) A/S have sunk a bit more slowly than the others?

I'm not sure if I'm right, but it does seem that although A/S have their share of problems, most are relatively minor - compared to some of the horror stories we hear about other makes. It's a pity, but the vans urgently need a bit more care and attention to detail at the build stage, as many of us have observed before . . . and A/S appear studiously to ignore! shrugg
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Post by Peter Brown on Wed Jan 11, 2017 11:57 am

As ASOC members know, AS Senior management come and meet club members during the ASOC National Rally. Usually the main representative is Geoff Scott. Alan Curry is usually there as well and happy to assist with members specific problems. It is an excellent opportunity for owners to give feedback direct to management. I can't confirm who will be attending in 2017 yet.

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Post by CC on Mon Jan 30, 2017 5:21 pm

Just read in this months MMM that Auto-Sleepers (including their Marquis dealership network) have sold out to the Trigano group who make the Adria, Tribute & Benimar motorhomes amongst others. It says that Auto-Sleeper will retain a part ownership, seeing the company in the hands of a previous investor previously & then seeing them bought back to british ownership by Geof Scott & Mike Crouch I'm wondering why they needed this investment especially when their turnover seems so good.  

I know under the previous takeover it was said that the quality went downhill, although I have no evidence of this only hearsay, but I am wondering how this move will effect future models. Having looked at competing motorhomes from Rapido & Pilote they seem to have more features going & for considerably less money, we are already looking at & taking an interest for our next motorhome upgrade. Things like a garage, floor storage, euro style lounge with twin singles or transverse double etc seem along way away (if ever) for AS to implement.

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Last edited by CC on Tue Jan 31, 2017 11:47 am; edited 1 time in total

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Post by Paulmold on Mon Jan 30, 2017 5:42 pm

With turnover last year up 21% to £104m and profit up 207% to £5m, why should they change their strategy of motorhomes aimed at British buyers.

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Post by Liam on Mon Jan 30, 2017 6:47 pm

Has this not been reported previously on the forum?  http://www.autosleeper-ownersforum.com/t19906-trigano-buys-auto-sleeper
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Post by CC on Tue Jan 31, 2017 11:21 am

Liam wrote:Has this not been reported previously on the forum?  http://www.autosleeper-ownersforum.com/t19906-trigano-buys-auto-sleeper


Correct Liam... 
Sorry, Having not been on the forum a lot recently I'd missed this! (have now merged my post with the earlier thread)

Paul you did well to spot that so early up! it was News to me when i opened up MMM and I was rather disappointed to read of the buy out after "So Much Fuss" was made a few years ago about bringing it back to British ownership by Geoff Scott & Mike Crouch almost used as a selling point in the motorhome mags, disappointing to see them go back on this!

As much as we love our Broadway Duo EL... I personally have become very disillusioned with the Auto-Sleeper brand and more so its dealer network Marquis, bitter experiences don't ever leave you & unless AS buck their ideas up and come up with features other manufacturers have as mainstream features then I'll be looking elsewhere, my personal feeling of AS motorhomes is they all look very lovely & posh on the surface with plush furnishings etc but dig deeper and they are way behind the competitors.

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Post by Paulmold on Tue Jan 31, 2017 11:33 am

For those interested, here is a profile of François Feuillet, the head of Trigano..

http://corporate-executives.com/executives/francois-feuillet/

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Post by Peter Brown on Tue Jan 31, 2017 11:45 am

Paulmold wrote:For those interested, here is a profile of François Feuillet, the head of Trigano..

http://corporate-executives.com/executives/francois-feuillet/

And he has now been joined on the ASI Board by two more family members so they have a majority of 3 to 2

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Post by CC on Tue Jan 31, 2017 11:49 am

What are your predictions or feelings for the AS brand Peter? if you have any...

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