Water ingress in new stanton

Go down

Water ingress in new stanton Empty Water ingress in new stanton

Post by M LOVES M'HOME on Thu Dec 15, 2016 10:20 pm

Water ingress in New Auto-Sleeper Stanton

I need Help on finding solution to accepting rejection of new Stanton as water ingress came from central roof light on day of collection at dealer; repaired next morning; same ingress 6 weeks later; took 15 days to repair & return; then 13 days later same ingress .... who do I contact to realise refund or rejection, please?
M LOVES M'HOME
M LOVES M'HOME
New Member
New Member

Female

Posts : 1
Joined : 2016-12-15
Member Age : 74
Location : Scotland
Auto-Sleeper : Stanton
Vehicle Year : 2016

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by Paulmold on Thu Dec 15, 2016 10:55 pm

Legally your contract is with the supplying dealer.  Citizens Advice or solicitor?

_________________
If life just doesn't add up, start subtracting
Paulmold
Paulmold
Donator
Donator

Male

Posts : 15915
Joined : 2011-02-21
Member Age : 68
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by Toffee on Fri Dec 16, 2016 6:44 am

I think that it's wrong for anyone to tell you what to do however given the circumstances if it was me I would get professional legal advice and raise the issue directly with the manufacturer so they are aware of your concerns and requirements from them whatever they may be. 
You must feel very upset but unfortunately these things however unpleasant and stressful have to follow a process in order to progress. Go on line find a citizens advice drop in or speak to a solicitor who has skills in consumer rights.
You would think this is resolveable but the end already attempted a repair, who was it who failed?.
Good luck
avatar
Toffee
Member
Member

Male

Posts : 266
Joined : 2016-07-05
Member Age : 52
Location : Staffordshire
Auto-Sleeper : Fairford
Vehicle Year : 2016

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by RML on Fri Dec 16, 2016 7:06 am

I'm not giving advice but have a look at this..
[You must be registered and logged in to see this link.]
Rich..
RML
RML
Member
Member

Male

Posts : 649
Joined : 2012-03-27
Member Age : 59
Location : Somerset
Auto-Sleeper : Ex - Gatcombe
Vehicle Year : 2008

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by burlingtonboaby on Fri Dec 16, 2016 10:11 am

Hi and welcome to the forum from foggy Bridlington, really sorry to read your thread regarding the water ingress, hope you get it sorted.
Boaby (Ex-pats  Bute)
burlingtonboaby
burlingtonboaby
Donator
Donator

Male

Posts : 8170
Joined : 2011-11-15
Member Age : 70
Location : Bridlington
Auto-Sleeper : Warwick duo
Vehicle Year : 2016

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by mikethebike on Fri Dec 16, 2016 2:25 pm

M LOVES M'HOME wrote:Water ingress in New Auto-Sleeper Stanton

I need Help on finding solution to accepting rejection of new Stanton as water ingress came from central roof light on day of collection at dealer; repaired next morning; same ingress 6 weeks later; took 15 days to repair & return; then 13 days later same ingress .... who do I contact to realise refund or rejection, please?
As i do not know all the facts of this case, and it would appear that the dealer has had 3  attempts ,i would instruct a solicitor immediately,if it was me.
This is an expensive vehicle and will be well worth the money spent.
The end of the year is close and may effect the value due to depreciation.
My experience of other ways to go have all been very slow and stressful.

Regards

Micky
mikethebike
mikethebike
Member
Member

Male

Posts : 2966
Joined : 2012-03-01
Location : peterborough
Auto-Sleeper : none

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by Pete Taylor on Fri Dec 16, 2016 2:35 pm

Oh dear, sorry to hear of your trouble.
My suggestion, if the Dealer is not up to snuff, is to contact Alan Curry at Auto-Sleeper.

See this recent thread:

[You must be registered and logged in to see this link.]

It's only a couple of pages and is to do with poor build-quality and what to do about it. As you will see I contacted the CEO and received a good follow-up; the relevant bit of information is:

I have received a comprehensive reply from Alan Curry at A-S. He tells me that A-S do not routinely look at this forum.
In summary his advice is to take up any issues regarding build-quality with the supplying dealer, in the first instance and if agreement/satisfaction cannot be reached, to contact A-S, who will discuss the issues with the dealer, with the aim of reaching an equitable solution.


Please keep us updated.

_________________
Cheers,

Pete.


[You must be registered and logged in to see this link.]
Pete Taylor
Pete Taylor
Donator
Donator

Male

Posts : 644
Joined : 2012-11-12
Member Age : 68
Location : Cheshire
Auto-Sleeper : Stanton.
Vehicle Year : 2014

http://www.petetaylor.org.uk

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by burlingtonboaby on Fri Dec 16, 2016 2:57 pm

Sorry to add this comment, but it looks like another one has slipped through the net.
Come on Autosleeper, pull your socks up, I would be blowing a gasket by now.
Boaby
burlingtonboaby
burlingtonboaby
Donator
Donator

Male

Posts : 8170
Joined : 2011-11-15
Member Age : 70
Location : Bridlington
Auto-Sleeper : Warwick duo
Vehicle Year : 2016

Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by Guest on Fri Dec 16, 2016 3:06 pm

Just had a similar situation with a new car purchase. Paint defect and persistent intermittent technical faults neither the dealer or the manufacturer can resolve.
Car not fit for purpose and dealer has eventually replaced.
Hope you get it sorted.
Anonymous
Guest
Guest


Back to top Go down

Water ingress in new stanton Empty Re: Water ingress in new stanton

Post by RML on Fri Dec 16, 2016 9:45 pm

Would you want to keep a van thats had water in the roof lining?
Rich..
RML
RML
Member
Member

Male

Posts : 649
Joined : 2012-03-27
Member Age : 59
Location : Somerset
Auto-Sleeper : Ex - Gatcombe
Vehicle Year : 2008

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum