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Post by burlingtonboaby on Tue Aug 16, 2016 8:58 pm

The owner Adrian of the 12 reg Executive chatted for awhile today and told me about his van , when he purchased it he had a tow bar fitted, sat dish and many other extras, 
Shortly after taking delivery, a bad ingress of water came in via the roof, returning the van back to Northants they found the problem. 
Adrian took his old van back for a period until the Executive was ready, he returned to Northants looking forward to going away in his new van.
On reporting to reception, he was approached by the General manager and asked if he would like to replace his van with another new one, needless to say he jumped at the chance.
All travelling and out of pocket expenses were covered, not only that , all the extras put on his first Executive were transferred to his new van.
Two new Executives within 6 months, Adrian tunes into the forum sometimes, however didn't say if he was a member, I do hope he comes on gives tells the full story.
No all reviews are negative , some pats on the back for Marquis Northants 
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Post by groundhog on Tue Aug 16, 2016 9:13 pm

That is a heart warming story for once!

All I can add is I have dealt with Marquis Plymouth for years now and every problem I have had with new vans they have sorted quickly and efficiently. We had an electrical problem on the way to the ferry and arrived AFTER closing time but they stayed behind to fix it and another occasion they fixed a problem for free even though the warranty had expired. Some will have other experiences I know and different branches will give different service but Marquis Devon are first rate too. topmarks
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Post by Kingham on Wed Aug 24, 2016 9:27 am

I have heard horror stories about poor after sales care from several big dealerships including Marquis, and after buying a new Swift Bolero from Durham Marquis back in 2012, my experience of their after sales and servicing has always been superb.

The reasons for me returning to them were warranty issues, which they resolved quickly and professionally every time. 

I have absolutely no hesitation in returning to Marquis to buy my AS Kingham and I'm already in negotiations over the spec etc, but need the 2017 upgrades and prices to be released before we can progress further, and in the meantime they are arranging for a test drive of a Comfortmatic.

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Post by padraigpost on Mon Sep 05, 2016 2:33 pm

I can second groundhogs post, I also have never had a problem with Marquis Plymouth, any problems quickly sorted out.
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Post by AndyLouch on Fri Sep 30, 2016 9:03 am

Just had some work done at Marquis Southampton (Lower Upham) and can say that once again the service was superb. The job was done to our satisfaction and all people there were friendly and helpful. Wouldn't hesitate to recommend both Sales and Service at this branch. Andy
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Post by Gromit on Fri Sep 30, 2016 9:38 am

I think the branches vary wildly in their treatment of customers. There's one near us (I won't name it) that we visit fairly regularly, and it is definitely not in the same league as those mentioned above. If the (almost teenage) salesmen think you are going to buy a van they are all over you like a rash, but as soon as you say you are only browsing at the moment they go back inside and play on their phones and tablets. After that you might not exist, as they very rudely display their complete loss of interest.

Not that unusual in this and other fields I guess, as everything depends on the branch manager and how he manages his staff. If the one in question trained his staff properly, and wasn't averse to booting them off their chairs when customers want a bit of advice, his branch could be as good as those above.

Unfortunately he never seems to be around - which probably explains everything.  shrugg
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Post by Bad Penny on Sat Oct 01, 2016 12:15 pm

Hi Gromit,  why not name it so we can avoid it.up!

Leighton.
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Post by Gromit on Sat Oct 01, 2016 1:06 pm

We haven't been there for several months, so to be fair I'll wait until next time and re-assess.

It's one we often call into while taking the dog for a walk along the canal at a nearby town, which has a CC site and a very nice Abbey - hence the fairly frequent visits.

A friend bought a van from them at the NEC show a few years ago, and he (unwisely in my opinion) hammered them down to an unbelievably low price with loads of extras thrown in to clinch the deal.

When things started to go wrong, as they usually do with a complex item like a motorhome, he had awful trouble getting them fixed - with every excuse under the sun to put him off. It seems obvious that since there was no money left "in the kitty" from such a cheap deal, they were very reluctant to incur any costs in fixing his van.

This is why we have always dealt with Cotswold Motorcaravans. Frank Williams is not the cheapest, but if anything goes wrong his reply is always the same. "Bring it along and we'll fix it for you."
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Post by Bad Penny on Sat Oct 01, 2016 4:21 pm

I now know the one you mean, I have bought our last two vans from them and luckily warranty work was carried out ok. Although I decided to have our habitation service and further warranty work done at Willersy, because of their reputation and Mark's knowledge.

I have since changed our MH for a different manufacturer, but from the same dealership, although not seen any young sales people. My experience has been somewhat ok, but like your friend bought at the NEC on both occasions but from their own sales people.

I have struck up a rapport with two of their middle aged sales people, who have answered any questions I have asked. I do however notice one has to go to them when on their site, but willingly come with you if requested. Perhaps it is more to do with no pressure sales.

Dave, I sincerely hope I'm right in my assumption, I am at present dealing with a nice young lady at the service centre over a warranty claim for some broken bed slats. Once delivered they will fit them for me.

Everything I can cross, is now crossed and hope my dealings with them will be satisfactory.

Cheers Leighton.
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Post by Gromit on Sat Oct 01, 2016 9:13 pm

So do I Leighton.

It is noticeable (as you say) that you do have to approach them for any service. I dislike pressure salespeople, but it seems both courteous and sensible on their part to greet each customer and ask if they need help, followed by something like, "I'll leave you to browse, but do come and ask if you need me for anything. I'm just over there." They certainly give the impression of being completely uninterested in what goes on in their yard. We have never dealt with them - but maybe their attitude would be more positive after a commitment to spend money!

Hopefully my friend's experience was an isolated case, due to a particular salesman at the show feeling the pressure to meet his targets, and cutting their profits to the bone. 

Can only speak as we find, and if they have treated you well, that's all that matters.  smile!
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Post by Guest on Wed Oct 05, 2016 1:14 pm

We are on our 3rd van from this particular Marquis branch and have had good and bad experiences but we have always tried to keep away from the branch manager where possible.
We have always had good but costly habitation service from them but will only use them until the warranty runs out.

If ever we are in the market for another van I know we will not buy from Marquis, they do not like to do any sort of deal at all
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Post by Gromit on Wed Oct 05, 2016 2:18 pm

Milhouse wrote:We have always had good but costly habitation service from them but will only use them until the warranty runs out.
You don't need to Milhouse.

Use a mobile service engineer. Just check that he is fully certificated to stamp your service record without invalidating the warranty. One such does my friend's caravan, and will be doing our van as well next year.

Apart from being cheaper than most dealers, they don't mind you "hovering" to watch them at work, so you know they are not just ticking the boxes on the sheet as they sit in the rest room supping a cup of coffee.

Not, of course, that any dealer would do such a thing!!  Whistle1
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Post by Guest on Sat Oct 08, 2016 12:56 pm

Thanks Dave.

We have used one before and will go back to him as he did a great job and for half the price.

I just don't want Marquis to be able to wriggle out of anything but we'll see what happens between now and the next hab service before we decide which route to go down.

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