Brownhills - Newark

Page 1 of 2 1, 2  Next

Go down

Brownhills - Newark Empty Brownhills - Newark

Post by CC on Thu Oct 15, 2015 10:14 am

I know in the past Brownhills have been slated by some, but a friend of mine has just purchased an Elddis motorhome from them and couldn't rate them highly enough! He claims they've had a big shake up under new ownership. He had an external shower point fitted, a Gaslow system, Awning, Solar panel etc as extras and everything looked like it had been professionally fitted to me.

He made me aware of their servicing facilities which is pretty impressive & operates 7 days a week (6am to 6pm) which is handy for those of us that are still working. 

" At Brownhills we offer unrivalled motorhome servicing facilities with a 25 bay workshop operating 12 hours a day 7 days a week with industry qualified technicians. 


We offer free electric hook-up facilities to customers who wish to spend the night before and/or after servicing on site as well as being able to offer appointments from as early as 6am.

Whilst on site customers can use our Club Brownhills lounge or by appointment one of our private lounges, and may also have use of our leisure facilities including swimming pool, sauna and Jacuzzi. "

Link: http://www.brownhills.co.uk/service-and-parts


After hearing of his experience I would certainly consider them in the future for servicing, habitation & accessories, the fact they have somewhere you can pitch up, take a Jacuzzi, and eat in their Bistro while having your van worked on even at weekends is I'm sure you'll agree pretty impressive look here


If everything I've read and heard is true then its about time many other dealerships up'd their game... instead of providing the sloppy customer experience myself & many others have encountered. 

CC

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3479
Joined : 2011-02-05
Member Age : 54
Location : North Norfolk
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2010

View user profile http://www.autosleeperforum.co.uk/

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by m8form8 on Thu Oct 15, 2015 10:28 am

Umm, You can only use the Jacuzzi and so on if a member of their exclusive club open only to those who buy a motor home from them. We recently visited Brownhills looking at buying a new motor home, quite frankly only one salesman knew what he was talking about. The other one was an idiot to be honest. We decided to stay overnight in their car park a "Brit Stop" bit noisy by the main road but we wanted to look at more motor homes next day. I thought it very small minded that they would not let us fill up with water from a tap as against policy. I certainly would not spend a penny with such a small minded tight fisted company myself. I wrote them a letter afterwards and told them, did not listen to a word i said. Highly unrecomended by me.  confused3
m8form8
m8form8
Member
Member

Male

Posts : 1132
Joined : 2015-02-15
Member Age : 60
Location : Brighton
Auto-Sleeper : None
Vehicle Year : Vehicle

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by CC on Thu Oct 15, 2015 10:36 am

If you read the blurb it doesn't state you need to be "Club Brownhills Member" to use the facilities & my friend said anyone using their service dept can access these facilities, if I've been informed incorrectly then I stand corrected.

The above aside... I don't know of anywhere else that offers a 12hr a day, 7 day a week service, for that alone they should be applauded IMO

You will always get disgruntled customers, look at my experience of Marquis, Northants for example? I'm just passing on info that may be helpful to forum members.

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3479
Joined : 2011-02-05
Member Age : 54
Location : North Norfolk
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2010

View user profile http://www.autosleeperforum.co.uk/

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Paulmold on Thu Oct 15, 2015 10:43 am

Their past reputation would not get me to even consider buying from them . You say they are under new management but according to companies house their three directors have been there since 2008/2011. 
Are their service facilities available to anyone who didn't buy from them? Somehow I doubt it. 
I would wait and see if your friend is still impressed if he needs any after-sales service before rushing to deal with them.

_________________
If life just doesn't add up, start subtracting
Paulmold
Paulmold
Donator
Donator

Male

Posts : 14938
Joined : 2011-02-21
Member Age : 67
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by CC on Thu Oct 15, 2015 11:02 am

Paulmold wrote:
Are their service facilities available to anyone who didn't buy from them? Somehow I doubt it. 

Hi Paul

They have "Club Member" prices & "Non Club Members" on the service info page, don't think it would be in their interest to have a 25 bay service dept open 12 hrs a day / 7 days a week only to offer servicing to its own customers, that just wouldn't make sense.

Have emailed them for clarity regarding access to on site facilities as my mate stated, will see what they say?

I'm well aware of their past reputation, and having visited them ourselves in the past was not overly impressed, but think its only fair to give folk a second chance shrugg

CC

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3479
Joined : 2011-02-05
Member Age : 54
Location : North Norfolk
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2010

View user profile http://www.autosleeperforum.co.uk/

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by matchlessman on Thu Oct 15, 2015 12:35 pm

I've bought my last 2 vans through them and been very happy with their service and the servicing when required. Prices in line with what I would expect from a 'main dealer' type operation, ie a bit more than a back street operation but I'm happy.
matchlessman
matchlessman
Member
Member

Male

Posts : 388
Joined : 2012-08-29
Member Age : 62
Location : Nottingham
Auto-Sleeper : Ex owner - Symbol ES
Vehicle Year : 2011

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by burlingtonboaby on Thu Oct 15, 2015 12:47 pm

Barry the chap I met at the Lincoln show last month, purchased his 07 Sigma from them and gives them good reviews.
Boaby
burlingtonboaby
burlingtonboaby
Donator
Donator

Male

Posts : 7515
Joined : 2011-11-15
Member Age : 69
Location : Bridlington
Auto-Sleeper : Warwick duo
Vehicle Year : 2016

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Peter Brown on Thu Oct 15, 2015 4:17 pm

Brownhills…….
We bought our first two vans from Brownhills, fortunately at the time of the first one I only lived twenty miles away.

It was a Duetto, 5 years old. We had the handover and spent that night (our first ever in motorhome or caravan) on the Club Brownhills area at the back of the site. The pool was closed as was the (always excellent) Bistro and a February night was not inviting a walk into Newark so it was iron rations (first lesson learned – always have a meal in tins as a backup). Everything seemed to work ok but we heard a little ‘whir’ every few minutes.

In the morning I had a shower. That went well. Chris had a go, just got soaped when the shower stopped. No water but outside was a little stream running down the slope of the pitch. When Chris was sorted I went to the workshop and was told the water was leaking because the van was not level and was sold levelling ramps…. I knew no better then but in due course found that the previous owner had frozen the water heater which then leaked.

A week later I found that one of the rear springs was broken so both were replaced.

Some of the bed make up cushions were missing they would be ordered from AS. Long saga with requests for build number then photos but none arrived. Brownhills fabricated one – rubbish and plain grey. Original owners name & telephone number were in the handbook so I called him, he had the originals stored in plastic and forgotten about – he sent me them for the cost of postage.

As I got to know what I was doing we found more and more faults. The previous owner only had the vehicle registered to him for two days, I got contact details via DVLA and wrote to him. He had agreed a deal to buy. They had delayed delivery twice and when he arrived to collect. He waited all day (having travelled from Ipswich) for work to be finished then at 5 demanded his money back and went home. He told me of the faults he had noted and they were all still there.
We went on a fortnights holiday to Florida and left the van with them to be sorted. When we got back nothing had been done. At the time I was working part time mostly from home. For the first year I reckon I spent about 14 days working from the waiting lounge at Brownhills.

The only good thing I can say is that everything was eventually sorted (including replacing the side of the van that had rusted from the inside because of the water leak) and the only cost to me was fuel to and fro.

I’ve always found their accessory shop to have excellent stock and when in club Brownhills the discount was good.

We didn’t intend to buy the next van but in those days Brownhills used to bus ASOC members from their National Rally at Newark showground to the site and give a free cream tea. We saw the Inca and new it would suit the cats – it was only 10 months old and looked immaculate so we decided to go for it. What a battle it was to buy it, the salesman was determined we wouldn’t have it but we won. I can’t imagine what his motive was!

By that time we had moved across country and I had Brownhills pay to transfer the AS warranty to me but I decided to have the first habitation and vehicle service done at Newark. Having been told most firmly that the habitation service was just an inspection and not even minor adjustments would be made even though under warranty, seen the van driven out to collect parts for another vehicle and finding all 4 wheel trims broken when I went back to the vehicle (they did accept the blame and gave me a replacement set) I decided enough was enough so will never buy a van or have work done by them again.

I do use the Bistro when in the area and that then usually moves on to a trip round the accessory shop and a purchase of some sort.

_________________
Peter #1
Peter Brown
Peter Brown
Member
Member

Male

Posts : 5077
Joined : 2012-11-10
Member Age : 66
Location : Staffs
Auto-Sleeper : Malvern
Vehicle Year : 2011

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by CC on Sat Oct 17, 2015 10:17 pm

Cruising Comet wrote:
Have emailed them for clarity regarding access to on site facilities as my mate stated, will see what they say?


I half expected to not get a reply... But I'm happy to report back that I got a very prompt reply back from Alison Smith at Brownhills thanking me for my enquiry asking if you had to be a Club Brownhills Member to use their facilities or were they available to anyone? and her reply said that "If you are having work carried out on your motorhome in our workshop you are able to stay overnight and use our facilities"

So looks like the info I was given was indeed correct, just had our motorhome serviced, Hab checked & MOT'd but will certainly be considering them in the event something needs doing in the future. 

CC

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3479
Joined : 2011-02-05
Member Age : 54
Location : North Norfolk
Auto-Sleeper : Broadway EL Duo
Vehicle Year : 2010

View user profile http://www.autosleeperforum.co.uk/

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by inspiredron on Sat Oct 17, 2015 10:37 pm

We bought our first motorhome from Brownhills. We had a good deal (at 2000 show) but van was 5 months late in delivery. They did a very good job of indtslling an oven/grill. We sfayed overnight at their hookup and hsd some problems sorted easily next day. Had habitation services done while in warranty and dsmp check till that warranty ran out. They made a good job of installing a roof aircon but chsrged morr thsn RRP for the unit as well as a heavy fitting cost. Never had reason to question their work but they were expensive. My experience was Sept 2001 to 2007. I used their branches near Ashford and Swindon when they were open, being ckoser thsn Newark.

_________________
Best wishes - Ron
inspiredron
inspiredron
Member
Member

Male

Posts : 2076
Joined : 2012-06-02
Member Age : 77
Location : Carshalton
Auto-Sleeper : Lancashire
Vehicle Year : 2012

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Paulmold on Sat Oct 17, 2015 10:44 pm

Hope your keyboard wasn't supplied by them.

_________________
If life just doesn't add up, start subtracting
Paulmold
Paulmold
Donator
Donator

Male

Posts : 14938
Joined : 2011-02-21
Member Age : 67
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by daisy mae on Sun Oct 18, 2015 6:43 pm

I went there in 2012 when I first wanted to buy a motor home, several salesmen were standing about talking amongst themselves I had to go and enquire about a mh, didn`t seem interested .so I walked, have never been back.
daisy mae
daisy mae
Donator
Donator

Female

Posts : 5432
Joined : 2013-02-03
Location : Leicestershire
Auto-Sleeper : Amethyst and Topaz
Vehicle Year : 2003.98

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by mikethebike on Sun Oct 18, 2015 8:21 pm

Paulmold wrote:Hope your keyboard wasn't supplied by them.
Now Now Paul.
                     Inspiredron has helped me.

Regards

Micky
mikethebike
mikethebike
Member
Member

Male

Posts : 2914
Joined : 2012-03-01
Location : peterborough
Auto-Sleeper : none

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by inspiredron on Sun Oct 18, 2015 10:38 pm

Paulmold wrote:Hope your keyboard wasn't supplied by them.
Too late to edit now!  You will see that a lot of my posts get edited for typos.
That's what happens when you try to type on a tablet!

I need an aspirin! hugegrins


Last edited by inspiredron on Sun Oct 18, 2015 10:41 pm; edited 1 time in total (Reason for editing : Added a sentence - hurrah it was not for a typo)

_________________
Best wishes - Ron
inspiredron
inspiredron
Member
Member

Male

Posts : 2076
Joined : 2012-06-02
Member Age : 77
Location : Carshalton
Auto-Sleeper : Lancashire
Vehicle Year : 2012

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Steph on Sun Nov 08, 2015 3:44 pm

Just don't try and sell to them! They offered me such a crappy price for our used Autosleeper I was shocked into silence for a few moments (unusual I know). Even offered to drive up and collect it. Must think I've got rocks in my head. Oh hang on...
Steph
Steph
Member
Member

Female

Posts : 10
Joined : 2015-11-07
Member Age : 45
Location : Manchester
Auto-Sleeper : Talisman
Vehicle Year : 1999

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by redturner37 on Tue Nov 10, 2015 2:04 pm

I bought 3 motorhomes from them and was firmly in their clutches. To be honest, I never had a moments problem with any of them but each time we went back to change for something else they just ripped us off. When we came to part with the last one in eatly 90s they didnt want to know as the company was under new ownership and they had too much stock. Does any one remember the fire they had there, very sus was that. Week before the showroom was full of brand new vehicles, the week after the fire as we drove past, full of old burnt out motors from their 'cheap to clear' stock.....I would never go there again.....
redturner37
redturner37
Member
Member

Male

Posts : 297
Joined : 2014-06-08
Member Age : 81
Location : Nottingham
Auto-Sleeper : Harmony
Vehicle Year : 1991

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Peter Brown on Tue Nov 10, 2015 2:13 pm

I calculate that you parted with your 3rd motorhome when you were around the age of 25. I wish I'd been as well paid at that age!

_________________
Peter #1
Peter Brown
Peter Brown
Member
Member

Male

Posts : 5077
Joined : 2012-11-10
Member Age : 66
Location : Staffs
Auto-Sleeper : Malvern
Vehicle Year : 2011

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by redturner37 on Tue Nov 10, 2015 6:33 pm

Spent most of our time on a variety of boats until I went back into motorsport aged 55, then decided that a motorhome was more suitable for taking away at the week end and towing the race car. Vw Caravelle, then an A/S bodied Fiat which we only kept one season, then onto a Peugeot Talbot.  Then bought a very large transport trailer which I towed with the Volvo and now my little FIAT Ducato A/S Harmony which is just the right size. Long enough to be comfy, short enough to get a cheap rate on the ferry....ps, I was very well paid.....
redturner37
redturner37
Member
Member

Male

Posts : 297
Joined : 2014-06-08
Member Age : 81
Location : Nottingham
Auto-Sleeper : Harmony
Vehicle Year : 1991

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Paulmold on Tue Nov 10, 2015 6:38 pm

Your profile shows your age as 48.

_________________
If life just doesn't add up, start subtracting
Paulmold
Paulmold
Donator
Donator

Male

Posts : 14938
Joined : 2011-02-21
Member Age : 67
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by mikethebike on Tue Nov 10, 2015 6:54 pm

Maybe 84?


Micky
mikethebike
mikethebike
Member
Member

Male

Posts : 2914
Joined : 2012-03-01
Location : peterborough
Auto-Sleeper : none

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by redturner37 on Wed Nov 11, 2015 6:53 pm

Paulmold wrote:Your profile shows your age as 48.
That is correct but as was discussed when some one suggested that members put their age of birth on. I as did others I declined as I dont think it is essential...............
redturner37
redturner37
Member
Member

Male

Posts : 297
Joined : 2014-06-08
Member Age : 81
Location : Nottingham
Auto-Sleeper : Harmony
Vehicle Year : 1991

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Paulmold on Wed Nov 11, 2015 7:04 pm

redturner37 wrote:
Paulmold wrote:Your profile shows your age as 48.
That is correct but as was discussed when some one suggested that members put their age of birth on. I as did others I declined as I dont think it is essential...............
Doesn't bother me whether age is displayed or not, it caused confusion in the posts above, that's all.
Paulmold
Paulmold
Donator
Donator

Male

Posts : 14938
Joined : 2011-02-21
Member Age : 67
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by redturner37 on Wed Nov 11, 2015 7:55 pm

Why on earth would any one want to check my age, maybe to check if I was telling porkies, because that would seem to be the only reason. I could well be one of the oldest members on the forum, still very active, still racing single seater racing cars, still running a small business and doing several thousand miles a year. Dont need to tell lies but we shouldnt be forced too show our age........
redturner37
redturner37
Member
Member

Male

Posts : 297
Joined : 2014-06-08
Member Age : 81
Location : Nottingham
Auto-Sleeper : Harmony
Vehicle Year : 1991

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by PLOUGHLIN on Wed Nov 11, 2015 8:04 pm

I agree. hugegrins

_________________
Peter L
PLOUGHLIN
PLOUGHLIN
Donator
Donator

Male

Posts : 2804
Joined : 2014-06-24
Member Age : 49
Location : NORTH HERTS
Auto-Sleeper : MB Gloucester
Vehicle Year : 2011

View user profile

Back to top Go down

Brownhills - Newark Empty Re: Brownhills - Newark

Post by Paulmold on Wed Nov 11, 2015 8:07 pm

Couldn't the age be left blank?

_________________
If life just doesn't add up, start subtracting
Paulmold
Paulmold
Donator
Donator

Male

Posts : 14938
Joined : 2011-02-21
Member Age : 67
Location : Mold, North Wales
Auto-Sleeper : Sussex Duo
Vehicle Year : 2010

View user profile

Back to top Go down

Page 1 of 2 1, 2  Next

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum