Calor Lite Recall - urgent

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Re: Calor Lite Recall - urgent

Post by padraigpost on Mon Sep 29, 2014 7:42 pm

Exchanged 2 today at the main calor depot at Lee mill Plymouth, one was empty but was given full ones with no quibble, was told they had only 7 left in stock (5 after my 2)
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Re: Calor Lite Recall - urgent

Post by nuevoboy on Tue Sep 30, 2014 4:40 pm

I managed to get the last one at a hardware store not too far away.
Was asked if I had a voucher. Told them I'd been advised by email.
The chap filled in my name and address on a little form from Calor and I got sorted.

Drove from there to a petrol station to refuel and had a wander around the back. They're not listed as Calorlite dealers but had one full bottle there. I could see the date on the bottle as 2006, and it'd not been released by Calor lately as being OK.
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Re: Calor Lite Recall - urgent

Post by CC on Wed Oct 01, 2014 5:48 pm

Seems Ive been unluckier than most here... Bit of a struggle getting ours changed... was a bit peeved off with our local camping shop in West Runton who we support throughout the year, went there last Wednesday and said we had two bottles would it be a problem exchanging them and was told by the staff (whom I personally know well) to bring them in to get them both exchanged, went straight home and got the 2 bottles and returned back within 20 min's only to find by then they had limited it to one bottle per customer (this was only after they had taken both lite bottles from me) for the other bottle they issued a voucher that could only be used with them! If they'd told me this in the first place I'd have gone elsewhere. They were quite happy selling us the two bottles only a week or two before the Calor recall.

Have since been back twice with the voucher only to find they have none in stock (Suppose it would be too sensible to put the bottle they owe us to one side!)
So after trying again today I'll be trying again tomorrow before kicking up a stink tap_fingers  Next time I want something I'll be considering spending my dosh elsewhere, maybe I'm naive but feel a bit let down after supporting a local shop throughout the year only to find you get treated no better than a stranger!

So, Mike, Chris & Bruce at caravanaccessoryshop thanks a lot guys rolleyes

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Re: Calor Lite Recall - urgent

Post by Jaytee on Wed Oct 01, 2014 10:50 pm

That is b...dy poor service Cruising Comet censored!

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Re: Calor Lite Recall - urgent

Post by CC on Wed Oct 01, 2014 11:33 pm

Can't get back to the shop till after lunch tomorrow so hoping it'll be third time lucky... They stamped the voucher with their shop details so I don't think I can even take the voucher elsewhere to get a bottle can I?

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Re: Calor Lite Recall - urgent

Post by moggyminor1966 on Thu Oct 02, 2014 8:23 am

Hi CC why don't you just insist they return your bottle to you then go elsewhere. After all they have treated you badly. Good luck anyway and hope you get it replaced soon.
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Re: Calor Lite Recall - urgent

Post by bertb on Thu Oct 02, 2014 10:23 am

Backtrax wrote:To underline what Dago has said.
I have e-mailed Calor HQ for advise since I am in Spain with a 2011 bottle with no hole drilled in the tare disc.
In answer to my question, 'if when I return to UK with an empty bottle will it be replaced?' I got the following response -
'With reference to the latest question, yes no matter what contents your 6kg lite cylinder has in it on your return to the UK if you take it back to one of the participating stockists then you will be reimbursed with a full 6kg lite cylinder in its place at no charge or if they do not have the stock then you will be issued with a voucher which will allow you to take to another stockist and exchange for the same.'


So there you have it - don't be fobbed off with refusals to replace empty bottles or excuses that they have run out of stock.
Does this help Cruising Comet?
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Re: Calor Lite Recall - urgent

Post by mikethebike on Thu Oct 02, 2014 11:06 am

Hi  CC .    As an impartial observer ,only having one gas bottle a 3.9, I would stay with the dealer you have had all those years. You have one bottle changed so you are not that inconvenienced. To be fair they may have other customers that they wanted to help straight away.
If its stopping you travelling then get another bottle from another dealer with your receipt.

Regards
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Re: Calor Lite Recall - urgent

Post by CC on Thu Oct 02, 2014 5:49 pm

All sorted... took my voucher in earlier and came out with a replacment so happy again smile!

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Calor recall / Morrisons' ban / Refilling

Post by Cymro on Wed Oct 08, 2014 5:07 pm

t's too risky to go away on holiday in the AS, because when you return after 3 weeks you might have missed some vital bits of information!  This post by PaulMold was one such. I've just checked and, sure enough, both my Calor lite cylinders are subject to the recall. One is empty, the other almost (and still showing) full.

Now as it happens, I'm getting a new Nuevo soon. That will have an inboard, refillable LPG tank. So in theory I won't need my 2 Calor lites. However, other important posts which I've just caught up with suggest that there may be problems with refilling at garages, especially abroad. And I think I read a post in the early hours of this morning - I had more than 300 to read! - said that the problem may be worse overseas, where an adaptor has to be used.

This is where I need advice, please: I think it was suggested in a post that, as a temporary fix if the LPG tank is empty - it may be possible to connect a Calorlite or similar cylinder to the external BBQ nozzle, and thereby reverse feed gas in to the motorhome (and presumably thereby run the cooker / stove / heater etc).

Before I dispose of my 2 CalorLites, is it correct and safe to connect as described in the above paragraph? If so, I'll keep one Calorlite (though where to store it on the AS is another matter...)

By the way, I like the new Forum design, although it was a shock when I first logged on!

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Re: Calor Lite Recall - urgent

Post by Jaytee on Wed Oct 08, 2014 11:35 pm

I am not sure of the current h+S overkill (I don't think the CC allow this method to be used on their rallies or sites?) but I regularly use the external BBQ point on my caravan with the larger and more economical cylinders and also took a calor light to Iceland where they do not have LPG as a back up to use via the BBQ point on the MH. So, at your own risk this is what I do. You MUST use a standard propane (if using propane lol) regulator connected to approved gas tubing with the BBQ outlet brass fitting attached. I bleed the pipe by letting a bit of gas escape before connecting to the BBQ point. This just ensures there is not air in the pipe which could allow a lit device to flame out when it works its way through. Connect and switch on the cylinder. I then switch on the BBQ outlet tap. Then switch off the onboard tank with the tap by the regulator. This is not absolutely necessary but I don't take chances. If you have a BBQ isolator tap in the unit make sure it us on.
I then have all gas systems operating from the outside cylinder.
I always do a quick leak check on the pipe connections to the regulator and BBQ brass fitting with some soapy water first time I use it after assembly.
Reverse the process to disconnect.

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Re: Calor Lite Recall - urgent

Post by Cymro on Thu Oct 09, 2014 7:12 am

Thanks very much for your comprehensive advice, Jaytee.

It will all depend on how the current H&S overkill settles down, both her and abroad. I really cannot foresee circumstances whereby there would be a blanket prohibition on refillables, but it's good to know of a (somewhat scary) work-around.
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Re: Calor Lite Recall - urgent

Post by peugeotboxer on Wed Oct 15, 2014 12:12 pm

Just checked my bottle and it falls within the date range.
However, the metal tag around the neck has half a hole punched on the edge. I wonder if whoever was doing the 'punching' missed!!
Can any member verify that a tested bottle has a complete hole punched into the metal tag??

I may still take it to the local distributer for their comments.
Thanks.

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Re: Calor Lite Recall - urgent

Post by Paulmold on Wed Oct 15, 2014 12:29 pm

I had the same half-hole on the edge of the collar but I had it swopped without question.

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Re: Calor Lite Recall - urgent

Post by modelman on Wed Oct 15, 2014 2:06 pm

Ahh, them 'half-holes' don't see many of them around nowadays. hugegrins

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Re: Calor Lite Recall - urgent

Post by Dutto on Wed Oct 15, 2014 4:14 pm

Jaytee wrote:I am not sure of the current h+S overkill ............
Hi there,

Nearly 14,000 people died in England and Wales last year as a result of an accident ....  wave wave

.... so, specifically, which part of the "current h+s overkill" are you referring to? scratch head scratch head

Best regards,
drinksallround

Reference:

http://www.theguardian.com/news/datablog/2011/oct/28/mortality-statistics-causes-death-england-wales-2010#zoomed-picture

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Re: Calor Lite Recall - urgent

Post by peugeotboxer on Thu Oct 16, 2014 1:28 pm

@Dutto:

???????????????????????????????????????????????????????????????????????????

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Re: Calor Lite Recall - urgent

Post by peugeotboxer on Thu Oct 16, 2014 1:30 pm

Just taken my bottle to Calor Gas and they are out of stock!
Left the bottle with them and have been given a voucher/receipt for when they get new stock.

I feel safer for the bottle to blow up on their premises than in my van!

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Re: Calor Lite Recall - urgent

Post by Paulmold on Thu Oct 16, 2014 2:16 pm

So the half-hole was alright then?

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Re: Calor Lite Recall - urgent

Post by peugeotboxer on Thu Oct 16, 2014 2:49 pm

Paulmold wrote:So the half-hole was alright then?


No, the half a hole was nothing to do with anything!

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Re: Calor Lite Recall - urgent

Post by WEXFORDBELLE on Thu Oct 16, 2014 4:28 pm

Hi handed my cylinder in the caravan shop out of stock and got a voucher , tried loads of places those too had no stock.

I then went to the main calor depot  who supply everybody else in the area they were out of stock also but very helpful

and put me on there list, they also said that the cylinders are filled up in Neath South Wales and they can only manage 200 fills  

per day for the whole of the UK so I guess it could be a bit of a wait!   shrugg

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Re: Calor Lite Recall - urgent

Post by rogerblack on Thu Oct 16, 2014 4:58 pm

" ...   Nearly 14,000 people died in England and Wales last year as a result of an accident ....    "

Ah, but how many people are BORN in England and Wales each year as a result of an accident . . . ??    snigger  lol4
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Re: Calor Lite Recall - urgent

Post by Dago on Sun Oct 19, 2014 4:55 pm

If the recalled bottles have been rectified by Calor, then a 5mm diameter hole is/will be drilled through the metal tag.

Why 5mm I am not sure, but clearly anything other than this is not to be accepted! 
All our 3 bottles have been drilled to this "standard", so we are all ok.

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